Seterus Mortgage Complaint

Seterus Mortgage department,

Conventional fixed mortgage Loan modification,collection,foreclosure Florida

We are in the process of a short sale since - 2015, a completed short sale package was sent to Seterus & - to be processed, including all updated financials every month. I received an email from - that they can not move forward because they are waiting on the Servicer, Seterus to complete the necessary paperwork that - needs in order to Approve the Sale. I have contacted the seterus negotiator via email and have called the customer service number at Seterus and has not received a response. On -/-/2015, I contacted customer service again, and requested a manager/supervisor to step in and help with moving this file forward since the Negotiator has been silent for over a month. They told me they say that the last time the file was touched was on -/-/2015 and that buy -/-/2015 - would hav ewhat they needed. Well I follow up today and this was the message I recieved from -:-/-/2015 - Sales Borrower eligibility is still being determined. We are still waiting for Seterus to complete their portion of the short sale review. If you have questions regarding the required documents or need an update on the short sale please contact Seterus directly at -. Thank you. Can you help?