Seterus Mortgage Complaint

Seterus Mortgage department,

Conventional fixed mortgage Loan modification,collection,foreclosure Illinois

Seterus has failed to process a modification application and is in violation of several CFPB regulations. The application was submitted on -/-/- and as of -/-/- account representatives state there is nothing they can do but escalate the issue again to the underwriting team, their supervisor, as well as the account rep supervisor. When asked to speak with supervisor on - separate occasions with - different Seterus reps : - stated on -/-/- there is nothing supervisor can do because they already escalated it, and more recently on -/-/- an account rep stated even the supervisor says hands are tied '' and there was nothing they can do, but re-escalate it. Property is in the foreclosure process and despite the fact there was a modification submitted on -/-/- that Seterus is failing to process, they still moved for Summary Judgement on -/-/-. Timeline:-/-/- Application submitted-/-/- Confirm of received application, confirming all docs submitted and they will contact us with any additional requests. -/-/- Follow up - no one assigned, asked for updated check stubs because old expired-/-/- Follow up - no one working the file, Account rep escalated the issue to all parties. -/-/- Follow up -


- no one working the file, Account rep escalated the issue to all parties. -/-/- Follow up - no one working the file, Account rep asked for a new application because everything had expired. Then found a new underwriter to assign the file to. Underwriter stated it was their fault documents had expired and we did not have to resubmit new documents. -/-/- Follow up - general inquiry nothing needed-/-/- Received letter - They will conduct a through review of information and make a decision whether eligible for assistance. -/-/- Follow up - status was escrow ordered-/-/- Follow up - nothing needed-/-/- Follow up - status was waiting for - approval-/-/- Follow up - status was waiting for - approval-/-/- Follow up - status was waiting for - approval-/-/- Follow up - status was waiting for - approval, email sent to underwriter to see if there anything new and request a call back. ( No call back received ) -/-/- Follow up - account rep concerned, may not have been sent to -, escalated the matter to all parties. -/-/- Follow up - Escrow ordered on - -/-/- Follow up - Some review for escrow but no decision-/-/- Received final notice before tax sale-/-/- Follow up - No new notes since - - ordering the tax, escalated it, transferred to tax department. Received confirmation from - whom handles Seterus taxes, that taxes have been paid. -/-/- Follow up - No new notes since - - ordering the tax, escalated it.