Seterus Mortgage Complaint

Seterus Mortgage department,

FHA mortgage Loan modification,collection,foreclosure New Jersey

During -, I submitted a loan medication request via the HARP program to my mortgage services, Seterus Inc in order to prevent going into foreclosure. Seterus constantly sent me letters requesting the same information after I would fax the documents or mail for over - months. During - -, I told Seterus to go - because I could no longer play their document games, saying they never received my entire package. As a result of illness, car mechanical problems, and being out of work which caused decrease in my salary, I was unable to pay my mortgage from - - to - -. I sent Seterus during - -, a letter indicating I can start repaying my monthly mortgage : principal & interest by - or - - after I completed paying off another debt. Since I pay my property taxes and home owners insurance, I also questioned in my why Seterus sent me a monthly statement saying I had an escrow shortage due to an outstanding property tax balance of $67.00 for - when I do not have any outstanding payments for taxes or insurance. I paid principal and interest to Seterus on - - and they accepted that payment. I sent them - - and they returned my payment. I called Seterus and told payment not accepted because they are foreclosing on my home. Ever since - - - had stolen my escrow surplus for over $3000.00 and transferred my mortgage loan to -/Seterus, this company had given me - and had been threatening me with foreclosure, constantly used to call my job leaving my social security number with other people at my job, and was charging me late fees for money they said I owed -, but they could not assist me to get my escrow surplus from -, and I would receive unknown fees I was not made aware of or late fees for months when I paid my mortgage prior to the grace period due date.