Seterus Complaint

Seterus Mortgage department,

Conventional adjustable mortgage (ARM) Loan modification,collection,foreclosure Florida

Please know I greatly appreciate your assistance with this matter. This complaint is a follow up to my previous case you had been assisting me with, case # -. After more then 3 years trying to obtain a resolution, I deem your assistance was key in getting the bank to move forward with our modification. In -/-/-, they finally approved the trial loan modification.Therefore, I did not pursue it further or dispute the complaint, as I assumed it was resolved. I completed all the documents they requested and agreed to assume the loan. I started making my - of - trial payments in -/-/-. They were supposed to complete my final modification in -/-/-. In -, they told me that the final loan modification documents had been issued incorrectly and had to be redone, on account it is also an assumption, which they knew from the onset! I have now made - payments and still have not been provided the final documents. The last times I have called, I 've had to speak with customer service reps. that have no idea what 's going on. They just try to read the notes stated on the computer and even their interpretation

- were handling the assumption. Nevertheless, they would not transfer my call to them. Instead they said they were emailing both, to advise them to contact me and update the file. This has not been done either. I am getting very concerned at this point. I have complied with all their requests and completed - trial payments on a timely basis. I have already scheduled the - payment for Monday, - -. There should be no reason for them to not finalize this modification. I 've had to spend over $20000.00 in repairs to the home, due to storm damage their force placed insurance would not cover. I do not want to lose my home. I would greatly appreciate your assistance in getting this completed. You have all the information for the bank, Seterus. The details of what has transpired and all supporting documents are in your system under the - # listed above. I did not find a way to respond to status there. For this reason, I 'm initiating a new complaint. If you need me to send everything again, please let me know? Thank you very much for your time and assistance, - - -