Seterus Mortgage Complaint

Seterus Mortgage department,

FHA mortgage Loan modification,collection,foreclosure Florida

We have been trying to a modification on our property for 3-4 years and still have not been settled. Started with CitiMortgage. First attempt, " denied '', income too great. They looked at previous years, not the reduced income to occur in the immediate future. Second attempt, " denied '' currant on payments, we were told we would have to get behind in payments, which we ended up doing. Third attempt, they lost paperwork and we were told we had to get currant with payments. We could not do that and they would not accept partial payment. they said all or nothing. Then it went into Forclosure and we found out it that - turned the loan over to Seterus as the new servicer of the loan. It went into court for a Foreclosure date. Seterus agreed to attempt try for modification. - requested that we go thru - to assist us. we went thru the program and took the financial help class. We received approval and final modification documents, Took them to -, signed them, notorized them and they were sent back. Payments to begin - -, -. Tried to get auto pay set up for payments. Denied for


notorized and sent back that day. Been informed by Seterus that them documents figures are still incorrect again. we are still waiting receipt of the - set of documents. Told it would be middle of -, with - payment of - -. We have continued to make our trial payments since - -. Also informed that none of the payments are credited toward the loan itself. Still do n't know if - documents will be correct. This process has been a burden and stress on the family. I feel that this process has gone on long enough, longer than anyone else that I know that has went through a modification. Nobody knows what else I can do, or other actions to take. ( ie Lawyers and financial advisors )