Review and analysis of over 233 Fha Mortgage complaints against Loan Care
Loan Care consumers have reported over 233 official complaints related to FHA mortgage. Out of the 233 consumer complaints against Loan Care, 21% were disputed by the consumer (i.e. the consumer was not happy with how Loan Care responded to their complaint) and 99% were processed in a timely manner. 0% of consumer complaints against Loan Care resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
Submit a complaint with the Consumer Financial Protection Bureau today
File ComplaintStop harassing phone calls, know your rights and what you can do to stop them
Stop Calls
Loan Care Mortgage loan servicing, payments, escrow account April 12, 2017 - URGENT! I want LoanCare to pay the HOA fees as agreed before I loose my home on -/-/- due to a foreclosure sale. I received the following email on -/-/- and I need clarification : Good Morning - - The client has informed us that they will not be paying the outstanding HOA dues in the amount of $ - on a $ - loan. Also, the client is aware of the sale on -/-/-, and are well aware that CA is not a super lien state. Thank you - - Mortgage Resolution Specialist- Default LC-Foreclosure Department LoanCare, - O : - F : - - : -- - : www.myloancar... |
Loan Care Mortgage loan servicing, payments, escrow account April 10, 2017 - My home mortgage account was with - Bank and it was sold to LoanCare -. I recieved a notice from - bank about a month and a half ago informing me of this. I have not received any correspondence at all from LoanCare -. I am concerned after reading reviews about this new company that this is their common practice to trap people into paying unnecessary fees.... |
Loan Care Mortgage loan servicing, payments, escrow account April 6, 2017 - I used my lender 's online site this month to pay our monthly mortgage payment. I noticed that our payment had increased by $120.00. The increase was in our escrow. I had to call three times and still I do not have an answer that I understand or feel confident in. The first individual that tried to help me did nothing but babble and I soon discovered that she had no idea what she was telling me. I asked to speak with somebody else and she said, " I will be more than happy to help you with that '' and hung up. I had to call back, and maneuver through the labyrinth that is their automated syst... |
Loan Care Mortgage loan servicing, payments, escrow account April 5, 2017 - I contacted my mortgage company Loancare regarding removing PMI and they are saying it can not be removed until 5 years. I closed on mortgage -/-/-, so we are at the 5 year point but now they are saying it has to be done when I make my -/-/- payment, which was done on -/-/-, but say still can not be removed yet. I requested a payoff statement because I would rather just pay mortgage off to not be ripped off anymore and they stated " that function is not available '' hence not giving me final payoff amount which of course will continue to accrue interest until they figure out how... |
Loan Care Mortgage loan servicing, payments, escrow account April 5, 2017 - In the early part of -/-/- we changed insurance companies because we got a better rate by combining our homeowners with our auto insurance. We prepaid the premium, cancelled our old insurance and notified Loancare. We asked them to remove the old insurance from our mortgage escrow payment since we now pay it directly from our bank account and sent them proof of coverage. They refused to accept our mortgage payment unless we also included our old insurance premium even though they have the verification of coverage from our new insurance. We are currently a month behind in our mortgage beca... |
Loan Care Mortgage loan servicing, payments, escrow account April 4, 2017 - When we first purchased our home we had a great lender, then of course our mortgage was sold like any other. Ever since -/-/- we have had nothing but issues. This new lender paid too much for our property taxes and then it took forever to fix that and now it 's on I 'm going process of them trying to raise our mortgage when nothing has changed. I have verified with the county and also the home insurance and every source I needed to, to see why they changed our payment. They originally told us it was the interest that went up which is false because we have a fixed rate for 30 years. Then o... |
Loan Care Mortgage loan servicing, payments, escrow account April 4, 2017 - $1600.00 was removed from my checking account with - Bank in error, on -/-/-. On -/-/- I notified LoanCare Servicing, and provided documentation that the payment had cleared. As a side note, my mortage payment due for that month was -, so I have no idea where the amount taken was coming from. On -/-/- the mortgage payment from the correct checking account with - was posted at LoanCare. Meaning duplicate payment was made. I 've attempted to have funds returned to the - account since -/-/-, have called 5 times, -/-/-, -/-/- - at which point the issue w... |
Loan Care Mortgage loan servicing, payments, escrow account March 29, 2017 - We are asking for your help! My husband and I recently purchased our first home in -/-/-. Our servicing companies have changed several times but currently transferred to LoanCare LLC in -/-/2016. We made our initial -/-/- payment to Loancare, but our -/-/- payment was returned due to NSF, ( the payment took up to 5 days to clear the bank so other auto-pay transactions caused payment to be returned ). When we realized the -/-/- payment was not successful, a double payment was made by phone to the institution to cover -/-/- and -/-/- 's payment ( payment in the am... |
Loan Care Mortgage loan servicing, payments, escrow account March 28, 2017 - I received a letter from my current mortgage company about the transfer of my loan to loancare with the new account number and the effective date of -/-/-. I have n't heard or received a letter from the new mortgage company.... |
Loan Care Mortgage loan modification,collection,foreclosure March 24, 2017 - I recently contacted - approximately on or about -/-/- to request an affordable Home Modification Plan as a result of circumstantial medical hardship. - approved/granted me a Trial Modification Plan on or about -. Trial Modification period was for -/-/-, -/-/-, and -/-/-. Surprisingly, in the middle of the Trial Modification Process, the new Bank, LoanCare made contact with me by letter on or about -/-/- to inform me that my mortgage loan had been transferred. Confused, I contacted the bank, LoanCare with questions and concerns regarding the security of my hom... |
Loan Care Mortgage loan servicing, payments, escrow account March 23, 2017 - I unfortunately have my mortgage through LoanCare LLC. We bought our home in -. This company did not pay our taxes in -, and we had to call multiple times to have them pay in -. Well our - tax statement comes out and low and behold only our - taxes that were paid are in that statement. We should have a statement with both - and - taxes that were paid. I have reached out to them 4 times with this issue and no resolution. It has been " sitting '' with the tax department for the last month and a half and nothing has come of it. The customer service reps are rude and nasty and... |
Loan Care Mortgage loan modification,collection,foreclosure March 21, 2017 - I was denied loss mitigation because I had received loss mitigation before.... |
Loan Care Mortgage loan servicing, payments, escrow account March 21, 2017 - Loancare A Service Link Company purchased my loan from - -/-/-. My mortgage payment to include hazard insurance, PMI, and County taxes ( everything listed and covered in escrow account ) was $1500.00 upon their purchase of the mortgage from -. I received a letter from Loancare -/-/- stating that I had an escrow shortage of approximately $210.00. I contacted Loancare via phone on -/-/- informing them that I had changed my insurance carrier to - who had notified me that they have forwarded the coverage documents to them ( Loancare ) already and that the insurance with... |
Loan Care Mortgage loan servicing, payments, escrow account March 19, 2017 - When I closed on my mortgage, I had the flood and home owners insurance set up to be paid out of my escrow account and paid accordingly so there would be enough to cover these expenses. My loan was sold to another servicer ( Loan Care ) and they did not pay the insurances when they came due. I sent 2 emails to them getting a computer generated response stating within 5 days somebody would contact me, it did NOT happen either time. I spent nearly an hour talking from person to person trying to get this resolved and finally got hung up on. My insurance agent and I called again, this time we faxe... |
Loan Care Mortgage loan servicing, payments, escrow account March 17, 2017 - I have an FHA 203 ( k ) loan for a major home renovation. My original bank sold the servicing of the loan to LoanCare. We have submitted a draw request which was subsequently approved so a check was mailed. Unfortunately the check bounced. It has now been 4 days since I notified the bank and there is still no resolution. My Contractor has written checks to pay the subs that have done work on the house and now those checks are bouncing. Not only does this affect my Contractor, but now he is losing credibility with the subs and impacts their desire to want to continue to work on my project which... |
Loan Care Mortgage loan servicing, payments, escrow account March 17, 2017 - My originating mortgage company ( - ) sold my load to LoanCare LLC in -/-/2017. I had already made my payment to - for -/-/-. When I was informed of the transfer, I called Loancare to make my -/-/- payment, At first, they refused to accept payment for -/-/- as they were still waiting for paperwork. Once they received the updated paperwork, i called to make the -/-/- payment, and they refused to take it, as they wanted -/-/- first. I informed them that -/-/- was made to -. And that i was paying -/-/-. I called in that payment on -/-/-, received... |
Loan Care Mortgage loan servicing, payments, escrow account March 15, 2017 - On -/-/-, Loancare, LLC disbursed $840.00 to my homeowners insurance group, -. On -/-/-, I notified Loancare that they had over-paid the -, as the premium had dropped by $160.00. I asked that they perform an escrow reanalysis to ensure that I am not continuing to over-pay into escrow. I followed-up in -/-/- via telephone to ask if the reanalysis was performed, and they stated that I needed to fax a copy of the new premium, which I faxed over the next morning. I called again at the beginning of -/-/- to understand where we were with my request. They stated that alt... |
Loan Care Mortgage loan servicing, payments, escrow account March 14, 2017 - I have been working on a HAFA short sale with Loan Care for over 90days and I was never able to get through to one of the processors on the file. Every time I called I was told that there was another document that was needed but no one ever called me to request that document. Immediately after I found out what was being requested I submitted it right away. Recently on Monday -/-/- the property got foreclosed on and the lender refused to try and stop the sale date.... |
Loan Care Mortgage loan servicing, payments, escrow account March 8, 2017 - I had a mortgage loan through - Mortgage where the payments went up due to increased taxes and insurance. I got new cheaper insurance which was to be paid through my escrow balance, it never was. This caused my insurance to expire without my knowledge due to the notices being sent to the mortgage company. I was notified too late and had to purchase more expensive insurance myself. After this occurred - was investigating there error for me. Before the investigation was completed they sold my loan to Loancare a - -. After 3 months with Loancare they conducted a escrow analysis and in... |
Loan Care Mortgage loan servicing, payments, escrow account March 3, 2017 - I have been contacting my mortgage loan company, LoanCare, since - - in order to get my house taxes adjusted to the correct amount. I have sent my loan company my correct tax information multiple times, called and emailed to follow-up on the resolution. It is - - and they have yet to resolve my issue. They do not respond to complaints sent via their website. I have now been emailing them but they are not getting back to me within the time frame they say they will resolve the matter. It has been far too long, and I need resolution so that I do not have to come out of pocket again wh... |
Loan Care Mortgage loan servicing, payments, escrow account February 16, 2017 - Our mortgage loan was transferred to LoanCare in -/-/-. During that time they failed to pay our Taxes on time, in fact they paid them a year late after a penalty had all ready been added. Here we are once again in the same situation. When they finally paid the -/-/- taxes they next day they drafted our escrow account and took out the -/-/- taxes so that was on -/-/-. Here we are -/-/- and the Tax Assessor has not received payment. I have notified the company since -/-/- of this and still not able to resolve this issue, and now a penalty has been added. Our payment... |
Loan Care Mortgage loan servicing, payments, escrow account February 12, 2017 - My mortgage was sold last year to - - and is processed via Loancare. As of -/-/- we qualified to have our mortgage insurance, which is about $200.00 a month, dropped off our mortgage payment. Loancare told me how to request that this insurance be dropped. I followed their instructions and had no response. I tried again and had no response. I have spent hours on the phone trying to work this out. Sometime their people do n't know what I am talking about other time they can see that I have sent in the request and that no one has done anything about it. I have since looked up this pr... |
Loan Care Mortgage loan servicing, payments, escrow account February 9, 2017 - My mortgage company, Loancare, purchased my loan from -. My - monthly payment went up $400.00. When I called Loancare, I was told that an escrow analysis was conducted in - of -. At that time it was determined that there was an escrow deficit in excess of $3000.00, which is beyond the normal course of affairs. Neither my taxes nor home insurance went up enough to cause that kind of deficit. I first called Loancare and emailed them with my issue on - -, requesting a full escrow history analysis. In the intervening time, I have been promised on - occasions that a supervi... |
Loan Care Mortgage loan servicing, payments, escrow account February 4, 2017 - I received a letter from - County on - -, - stating that my property taxes had been requested from a mortgage company but, have not been paid. I contacted LoanCare on - - at - central as I was listening the recording I discovered that I was past due. I spoke to - # - who argued with me about my past due status. She I asked her why I had not received any notices if I was past due? She verified my address, which was not correct. I asked who authorized a change in address ( which is not different from the collateral address ) she informed me that they had received retur... |
Loan Care Mortgage loan servicing, payments, escrow account February 3, 2017 - My home is being sold with a closing date of -/-/2017. I was sent a letter dated -/-/2017 saying my home loan was being transferred from - Mortgage to Loancare a service link company effective -/-/2017. The closing title company called the new mortgage company about 7 days before closing to inform them that they would need a payoff statement from them on -/-/2017. This has not happened. I have contacted Loancare multiple times and been told that it may take -10 business days before they are able to provide this, I have confirmed with them that interest is compou... |
Loan Care Mortgage loan servicing, payments, escrow account February 2, 2017 - Loan Care aka - bought my loan and I started making payments to them in -/-/-. I have made - payments to them to date for -/-/-, -/-/- and -/-/-. Every single payment has been applied incorrectly to my account. I made a payment on -/-/- to satisfy my -/-/- payment. They applied it as a principal curtailment and did n't bump my due date. I called several times to have it reversed and reapplied correctly. They eventually reversed and satisfied my -/-/- payment BUT they applied it as of the day they fixed it ( -/-/- ) not the day they received the pay... |
Loan Care Mortgage loan servicing, payments, escrow account January 18, 2017 - -/-/2016, I recieved a letter from LoanCare ( our new mortgage servicer ), which stated an escrow shortage. Our payments were going up by $300.00. We were given the option to pay the shortage and have a lower payment amount of approximately $1000.00. We agreed and paid $3300.00 -/-/- to cover the shortage amount. -/-/-, we received another letter from LoanCare stating that there is another escrow shortage in the amount of $480.00, and our payment for the next 12 months will be $1100.00. Our monthly escrow payment is $360.00. As per RESPA, the maximum amount allowed as a... |
Loan Care Mortgage application, originator, mortgage broker January 14, 2017 - i want my pmi to be removed.i am sorry i was cliked on applied for a loan i am not... |
Loan Care Mortgage loan servicing, payments, escrow account January 5, 2017 - My mortgage servicing was switched to Loan Care LLC this past summer. Since then I have missed bills, been charged fees, been denied the opportunity to pay my mortgage, been left on hold and/or disconnected multiple times, been denied the opportunity to speak with a manager, been belittled or condescended to. All the while I still have not received any bill or description of charges, penalties or fees.... |
Loan Care Mortgage loan servicing, payments, escrow account January 4, 2017 - I was reviewing my payment history with Loan Care AKA - and I noticed on -/-/- that in the amount paid column there is a figure of $220000.00 when I questioned this with Loan Care they were unable to answer my question and forwarded it over to Payment investigations for review. I purchased my home in - for $180000.00 so this amount is puzzling to me as I have never seen any paperwork with this amount on it. I did go through a modification - but was never issued any disclosures. I was only provided paperwork to sign and return. I am trying to figure out what this amount is as ... |
Loan Care Mortgage loan modification,collection,foreclosure January 4, 2017 - LoanCare has refused to make available our mortgage statements. We have requested this several times since our statements used to be able to be accessed online until we fell behind and within months we have no access. Since we have no access online we have no access to mortgage information or statement. We have called now over - months and it has been promised but instead we get served foreclosure. We have not been given a notice of intent or acceleration. LoanCare have NOT : 1. made available our mortgage statement after many request 2. our access to our online account is no longer availa... |
Loan Care Mortgage loan modification,collection,foreclosure January 3, 2017 - On -/-/ |
Loan Care Mortgage loan servicing, payments, escrow account January 3, 2017 - I received my Property Tax that I have n't paid my taxes but my lender has an escrow set up to pay the Property Tax. The lender send me a Tax Analysis showing - payments were extracted from Escrow and it was overpaying the Tax, in which my Mortgage would go up by -. The Property Tax has not been paid. They show they have deducted funds from my escrow. They over deducted and they have inaccurately processed a tax analysis. I 've faxed, Called them for almost a month with no success to assist me. They 've done nothing. I have all my documentation, faxes, dates and who I 've spoken with. Th... |
Loan Care Mortgage loan servicing, payments, escrow account December 20, 2016 - We used to have my mortgage loan with - - mortgaga but around -, our mortgage was transferred to loan care based in - ; Virginia. On -/-/16, they sent us an escrow analysis indicating that I had a shortage of -. The problem is that they could not explain where the shortage was coming from. I still pay close to what I have been paying in the past. My - went down so too did my - My monthly mortgage payment has gone up from - to - showing an increment of about $260.00. They paid out - for my - bill ; that was understood but the shortage still could n't be ... |
Loan Care Mortgage loan servicing, payments, escrow account December 20, 2016 - LoanCare mortgage servicing failed to provide/send updated mortgage servicing information to the stated insurance company despite receiving this information from my previous loan servicing company. Consequently, the homeowner received several bills for the home insurance premium. Furthermore, the home owner has an escrow account with LoanCare with more than enough funds in the account to cover the insurance premium. LoanCare has continuously engaged in egregious customer service practices, which causes the consumer/homeowner unnecessary duress as well as substantial lost of time and in some ... |
Loan Care Mortgage loan modification,collection,foreclosure December 16, 2016 - Hello, my issue is with - companies that are under - umbrella, Loancare a Division of -, and -. I submitted a complaint to The - but it was later suggested that I submit - to Loancare as well. My problem started in -/-/- when I missed a payment. I paid in -/-/- and then I quit paying all together in -/-/-. I do n't have the exact dates of everything with me, but I submitted it all to the -. I quit paying not because I did n't have the money, but because my - and I was unable to make clear decisions on my own. In -/-/- all of the past due balance was ... |
Loan Care Mortgage loan servicing, payments, escrow account December 15, 2016 - It is my understanding that an incorrect amount is being withdrawn from my escrow account due to the tax information being incorrect in my file with my mortgage co. Escrow details : Statement dated -/-/- lists Taxes and Insurance amount owed as $260.00. Statement dated -/-/- lists Taxes and Insurance amount owed as $430.00. Statement dated -/-/- lists Taxes and Insurance amount owed as $430.00. Statement dated -/-/- lists Taxes and Insurance amount owed as $430.00. Statement dated -/-/- lists Taxes and Insurance amount owed as $430.00. Statement dated -... |
Loan Care Mortgage loan servicing, payments, escrow account December 11, 2016 - I alerted 'LoanCare A - ' to make a payment on my property taxes since I did n't notice the funds being sent to the tax collector on my statement. The payment still has n't been made and I had to pay out of pocket. I gave them a heads up a month before my taxes were due.... |
Loan Care Mortgage loan servicing, payments, escrow account December 10, 2016 - I had a mortgage with - that originated in 2009. Earlier this year, -/-/-, I understand my loan was sold to LoanCare ( a - - - ). When I got notice of this change, I started paying LoanCare per their instructions. I have continued to make my monthly payments to LoanCare, but I have been receiving notice from LoanCare that they have not received my payment and that my mortgage has gone into default. This should be not the case because I have been paying my mortgage and the checks have been clearing my account. I have contacted customer services numerous times but have had no su... |
Loan Care Mortgage loan servicing, payments, escrow account December 10, 2016 - I recently paid off my loan on -/-/2016 due to refinance. I have asked for corrections to be made prior to the loan being paid off which did n't happen. My -/-/2016 payment which was sent on -/-/2016 did n't get credited to the account until -/-/2016. The company provided an updated payoff after the payment posted. I have contacted the service provider several times with no resolution. -/-/2016, -/-/2016, -/-/2016, -/-/2016 ( phone finally reached an individual ) -/-/2016. They have accrued interest in the amount of $410.00 which should b... |
Loan Care Mortgage loan servicing, payments, escrow account December 9, 2016 - We sold our home in -/-/-. Our payment funded immediately and we should have received a refund check for our escrow account in 30 days. Myloancare.com claims to have sent an escrow refund check to our address and that it has been cashed. We have not received this check since it was supposed to be sent ( -/-/- ). Myloancare.com customer service claims the check has been cashed, but will not provide the proof of the cashed check nor who cashed the check. Also Myloancare.com refuses to re-issue a check or make a claim to their bank account about a wrongly cashed check. We have been wai... |
Loan Care Mortgage loan servicing, payments, escrow account December 7, 2016 - My loan was service transferred from - Mortgage to LoanCare Servicing on -/-/2016 ( I was never notified of this service transfer ). I began receiving collections calls from LoanCare in - - I have NEVER paid anything a day late in my life and I knew the mortgage with LoanCare was paid months in advance. I called LoanCare and we were told " sorry you 're delinquent and have to pay. '' After I did a lot of research and digging, I identified that on -/-/2016 - applied a payment to principal in error. I called - and spoke with - on -/-/2016 who acknowledged their error. At my ... |
Loan Care Mortgage loan servicing, payments, escrow account December 7, 2016 - I live in - - -, Florida. My property taxes are due in - with a discount. Each month not paid the tax bill increases. My taxes were not paid by my Lender. I 've been with them for the last couple of years. They have it documented that the taxes should be paid from my escrow account in -. I '' ve been calling, emailing, and faxing for the last 10 days with no luck. I 'm trying to do an FHA Streamline and this is causing me grief with my closing. My Taxes are DUE And Payable in -. I ca n't get an answer out of anyone at my lender why the taxes are not being paid. As of today, ... |
Loan Care Mortgage loan servicing, payments, escrow account November 23, 2016 - My home closed on -/-/2016. I contacted Loancare ( who the mortgage was through ) at the end of - about any escrow balance. They informed me we had just over $43000.00 in escrow that was due to us, and that the funds were released -/-/2016. We have NOT received any of this money. Yes they have my updated information. I have requested new checks 4 times now and every time I call I get put on hold and they just tell me " the situation has been escalated. '' I have documentation showing how many times I have called, the messages I have left, and the emails I have sent. I hired an attorne... |
Loan Care Mortgage loan servicing, payments, escrow account November 15, 2016 - In - the homeowners insurance company I had with - of the companies - partners with raised my insurance from around $800.00 to a little over a $1000.00. What I could not understand was why and none of - 's agents could provide an answer. My house value had not increased at all. Later I received a bill from LoanCare where my mortgage went from $850.00 to $890.00. I found out later it was due to the increase in the homeowners insurance. I now have a lower cost homeowners insurance yet my mortgage payment is almost $900.00. LoanCare I find has a - rating and not only by m... |
Loan Care Mortgage loan servicing, payments, escrow account November 3, 2016 - I have a complaint with my mortgage company. We received several monthly statements from Loancare stating we are ahead on our mortgage payment. ( Exp : The -/-/- statement stated we were not due until -/-/-. ) I called the loancare customer service center to get the correct information and to see why my account is showing Im a month ahead. The woman I spoke with explained it was because they recently bought our mortgage from the other company so it prorated my account for a month, stating we didnt have to make a payment. I asked her several times if she was sure it was because the ac... |
Loan Care Mortgage loan servicing, payments, escrow account November 3, 2016 - My mortgage was sold to MyLoanCare. Since that time, they failed to provide me with an accurate account number, did not notify me of my insurance policies which were not renewed, tried to charge me for a month of payments from before they purchased the loan, have paid my taxes late two times and are refusing to provide me with documentation that they did not charge the late fees to my escrow accounts and now are refusing to remove the lender imposed flood insurance from account and have charged me another month for the insurance that I do not need. I have provided the requested - letter to ... |
Loan Care Mortgage loan servicing, payments, escrow account November 2, 2016 - My loan was transferred to Loancare in - 2016. Upon notice we mailed a check to the address provided in the " welcome '' packet. After about two weeks and no sign of the check being deposited into my account, I contacted Loancare by phone to inquire. I was told it had not been received as of yet but not to worry because I have 60 days before there is a late fee assessed because it was a transfer loan. - comes around and still no check deposited. I call loancare and they say they still havent received it. At this point, I go ahead and make a payment via the website ; however I did n't can... |
Loan Care Mortgage loan servicing, payments, escrow account November 2, 2016 - On at least - occations I made a payment for my mortgage to LoanCare via their website and the payment was never ran. Because the payment did not run I was then charged a late fee and my credit report was damaged. I am requesting that my account be moved to good standing and my credit report corrected. Attached you will find the statement from - NOT reflecting the payments and also you will find - email confirmations showing the payments were made.... |
Loan Care Mortgage loan servicing, payments, escrow account November 2, 2016 - My mortgage was transferred back in - of 2016 from - to LoanCare. On -/-/2016 I called loancare to verify if they 've done any payment to my hazard insurance company ( - ) since my due payment is on -/-/2016, surprisingly the loancare agent told me that my hazard insurance is not included in my escrow account, however it was disclosed when the transfer took place back in -, also the loancare agent informed me that I should 've received refund check of amount $570.00 back in - 2016, so I told him that I did n't receive any refund check of this amount, after all the ... |
Loan Care Mortgage loan servicing, payments, escrow account October 26, 2016 - I will provide my complaint in a timeline format to best illustrate the problem. -/-/16 - I made an online payment. Each payment for the previous 3 months or so would return errors on the website ( so I would have to call and wait to make a payment on the phone, and they would have to waive the phone fee because of their admitted website payment problems ). So, I watched my bank account to make sure they withdrew the funds. I received an email confirmation receipt, attached. ( -/-/16 - loan company not able to " locate '' payment, unbeknownst to me until my conversation with cu... |
Loan Care Mortgage loan servicing, payments, escrow account October 18, 2016 - I refinanced my loan, and had an escrow balance of $1900.00 to be refunded to me when I looked at my account after it had been paid off. When I received the check, they shorted me $100.00 and only paid me $1800.00. I called and they said it was Mortgage Insurance paid on -/-/16 when my refinance closed on -/-/16. They said it was in arrears. I asked my lender if this sounded right he said no that they only way that would happen is I 've been late or missed a payment. I 've never been late on a payment, my Mortgage Insurance started with my first payment and I should n't have ... |
Loan Care Mortgage settlement process and costs October 11, 2016 - I - - have contacted My Loan Care to ask to have my PMI removed from my mortgage and they stated that I need to request it in writing or through their email and get a tracking number well I 've done both so many times and still no tracking number from them and also when I call the reps tell me that did n't get my request to have the PMI removed from my mortgage. Before I requested to have the PMI removed I did my research to make sure I meet the requirements and I 'm still having a hard time and when I call now I ask for a manager and they never get on the phone or call back regarding pe... |
Loan Care Mortgage loan modification,collection,foreclosure October 11, 2016 - Entered into an agreement with LoanCare however, they keep requesting the same information that has already been submitted, they charged us $200.00 for a loss mitigation package, and it still shows we are behind after requesting an unemployment forbearance consideration, which we were approved for on a FHA mortgage... |
Loan Care Mortgage loan servicing, payments, escrow account October 4, 2016 - My mortgage company drafted an unauthorized payment from me on -. I 've been in contact with them multiple times to get the payment refunded to me and they are completely unresponsive.... |
Loan Care Mortgage loan servicing, payments, escrow account October 3, 2016 - My loan servicing was transferred to LoanCare -/-/2016. The performed and escrow analysis which was followed by an impound shortage notice. Upon research I discovered LoanCare had changed the terms of my loan and increased my MIP to a different amount than was in my original loan documents and final disclosures. I sent in the shortage and they applied it to my principal in error. I called and they corrected this error. Told me they would only be deducting the original MIP from here on out and that they made an error. -/-/2016 I refinanced my loan. My escrow was to be paid out and I logged ... |
Loan Care Mortgage loan servicing, payments, escrow account September 30, 2016 - Loancare processed a payment that was sent by the Equity accelerator program directly towards my principal and not my monthly payment for - 2016. On -/-/2016, I received notice that my payment was late. The statement was from -/-/2016 but I did not receive it until -/-/16. I never received any other correspondence regarding any late payments. I called immediately and spoke to a woman and explained that the payment on -/-/2016 was incorrectly applied. She said that it would be reversed. I am currently trying to close on my FHA streamline and we were supposed to close ... |
Loan Care Mortgage settlement process and costs September 21, 2016 - In - of - I was offered a forbearance loan by - - then in - of - I was transferred to - - for a loan Modification, now I 'm working with - - as of - -, all with the LoanCare Servicing company. In - California passed a law that the loan servicing company had to provide you with a written letter that your loan modification servicer was going to be changed to a different person. I have been tossed around by - different people and each has a different answer to any question that I ask. I 'm being told now that my final loan medication will take 90 days to ... |
Loan Care Mortgage loan modification,collection,foreclosure September 21, 2016 - I am writing to dispute the following information in my credit file status. Loan Care Servicing Center a mortgage company reported the sale of the property as a Foreclosure which it was definitely not. It was an Agreed Settlement ( account paid in full or less than the full balance ) to prevent/avoid foreclosure. I am requesting removal of inaccurate information/description reference foreclosure in status remarks on credit report.... |
Loan Care Mortgage loan servicing, payments, escrow account September 16, 2016 - -/-/- I took a mortgage with - - who had LoanCare processing the payments. Then, - 's - sold my mortgage to LoanCare. I have had nothing but problems with LoanCare. They have never been able to process my payments in a timely fashion. Or, they misplace my payments or my payment just happens to be sitting on someone 's desk. When they do process my payment on time.They always are calling on the - of the month to tell me I am late. They never post the payments on my statements when they finally do process the payments on time. For example ; I had my - - payment posted o... |