Loan Care Mortgage Complaint

Loan Care Mortgage department,

FHA mortgage Loan servicing, payments, escrow account Illinois

My home closed on -/-/2016. I contacted Loancare ( who the mortgage was through ) at the end of - about any escrow balance. They informed me we had just over $43000.00 in escrow that was due to us, and that the funds were released -/-/2016. We have NOT received any of this money. Yes they have my updated information. I have requested new checks 4 times now and every time I call I get put on hold and they just tell me " the situation has been escalated. '' I have documentation showing how many times I have called, the messages I have left, and the emails I have sent. I hired an attorney to send a certified letter to Loancare, which he did, stating if the funds were not in hand by -/-/2016 I was filing a lawsuit. All I got in response was a generic email and NO money. My attorney recommended then that I contact the ILDFPR and they requested I contact you. I have documentation of all of the above and how we have not gotten a refund. Please help me! ( I would also like to mention that the loan is under - and -. - is my ex husband we owned the house together. When we divorced I went back to my maiden name of -. I have court documentation proving all of this and can provide you with - information if needed, he is aware of the situation and on board with moving forward. )