Loan Care Mortgage Complaint

Loan Care Mortgage department,

FHA mortgage Loan servicing, payments, escrow account Wisconsin

-/-/- I took a mortgage with - - who had LoanCare processing the payments. Then, - 's - sold my mortgage to LoanCare. I have had nothing but problems with LoanCare. They have never been able to process my payments in a timely fashion. Or, they misplace my payments or my payment just happens to be sitting on someone 's desk. When they do process my payment on time.They always are calling on the - of the month to tell me I am late. They never post the payments on my statements when they finally do process the payments on time. For example ; I had my - - payment posted on - - per what the phone stated and when the check went through my checking account. But, on my statement on - -, - it does n't show that I paid. The due date states - -, - and it is even double the amount. Every time I call they take forever to answer and when do the people are rude, they hang up on you, and do n't have a clue on what they are talking about. They tell me I need to send my payment to another address. This has been has been the issue every single month that I have paid my mortgage. They are also using several different names other then LoanCare. I think that someone needs to go in and shut them down our show how to process payments. Their staff is horrible. I will be actively looking for a new place to pay my mortgage. I truly believe this company if frauding the system and keeps switching names so you guys do n't go after them. I was just on the hold for over a hour and still know on answered. I had to call back. They are telling me my payment is late even when I mailed it on - -, - and they have n't received it yet. My credit is being ruined by them. Please shut this company down!