Loan Care Mortgage Complaint

Loan Care Mortgage department,

FHA mortgage Loan servicing, payments, escrow account West Virginia

Loancare processed a payment that was sent by the Equity accelerator program directly towards my principal and not my monthly payment for - 2016. On -/-/2016, I received notice that my payment was late. The statement was from -/-/2016 but I did not receive it until -/-/16. I never received any other correspondence regarding any late payments. I called immediately and spoke to a woman and explained that the payment on -/-/2016 was incorrectly applied. She said that it would be reversed. I am currently trying to close on my FHA streamline and we were supposed to close as of -/-/2016. My loan is currently showing late, and I have tried to speak with a supervisor or someone in a department to get this done today. The call center reps are rude and uncaring and refused to let me speak with their supervisor. This company has the worst customer service I have ever experienced in my life and they are currently interfering with my families livelihood because they will interrupt the FHA Streamline process and will make me late on a payment. I am completely appalled at the service they provide, especially when you can only speak with a rude call center rep who will not give you any information.