Loan Care Mortgage Complaint

FHA mortgage Loan modification,collection,foreclosure

Loan Care Mortgage department,

FHA mortgage Loan modification,collection,foreclosure California

On -/-/ I got in touch with the Loss Mitigation department from LoanCare where they were asking for my - COMPLETED SIGNED AND DATED BY ALL to be signed and completed by all. This was part of the requirement in addition to the - that I submitted. I followed up with Loss Mitigation on -/-/2016 via email and voicemail, but havent heard back from them. I called them today as well and am still waiting to hear back on where we are with the form. I placed a call but get disconnected when I enter my information or try to login to my account online to schedule a payment. It is almost a month since I heard from them regarding this form and would like an update.

Loan Care customer in California
Jan 03, 2017

* Source: CFPB Complaint Database

Loan Care response to complaint:
Closed with explanation

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How Loan Care handles Loan modification,collection,foreclosure complaints

Created with Highcharts 4.2.3Loan CareComplaint HistoryComplaints1/20123/20124/20125/20126/20127/20128/20129/201210/201211/201212/20121/20132/20133/20134/20135/20136/20137/20138/20139/201310/201312/20132/20144/20145/20146/20147/20148/20149/201410/201412/20141/20152/20153/20154/20155/20156/20157/201511/201512/20152/20164/20166/20167/20168/20169/201610/201612/20161/20173/201702468Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Loan CareLoan modification,collection,foreclosure0.9%99.1%ClosedClosed with explanationSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageLoan modification,collection,foreclosure0.2%7.4%6.9%0.6%2.6%0.9%80.5%0.9%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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