Loan Care Mortgage Complaint

Loan Care Mortgage department,

FHA mortgage Loan servicing, payments, escrow account New Jersey

My mortgage company, Loancare, purchased my loan from -. My - monthly payment went up $400.00. When I called Loancare, I was told that an escrow analysis was conducted in - of -. At that time it was determined that there was an escrow deficit in excess of $3000.00, which is beyond the normal course of affairs. Neither my taxes nor home insurance went up enough to cause that kind of deficit. I first called Loancare and emailed them with my issue on - -, requesting a full escrow history analysis. In the intervening time, I have been promised on - occasions that a supervisor would be in touch that day or the next day, only to have that not occur. For two weeks, it was impossible to stay on the line and wait for an agent - - had to opt for a call back, which made it difficult to communicate with Loancare. Between - - and now, I have had the following information given to me agents/supervisors only to have the next - refuse to acknowledge and confirm what was said : 1 ) - agent, looking into the matter, indicated that it seemed that when my loan was purchased incomplete escrow monies came over and escrow monies were erroneously applied to principle ; 2 ) I had a supervisor last weekend explain that every payment I have made is being manually readjusted ( even dating back to - before Loancare bought the loan ) - the following agents have refused to confirm this ; 3 ) I was promised that the situation would be escalated to upper management and that I would be receiving a phone call on -/-/-. That day has come and gone, as is par for the course with Loancare and how it seems to do business.