Loan Care Mortgage Complaint

Loan Care Mortgage department,

FHA mortgage Loan servicing, payments, escrow account Florida

My home is being sold with a closing date of -/-/2017. I was sent a letter dated -/-/2017 saying my home loan was being transferred from - Mortgage to Loancare a service link company effective -/-/2017. The closing title company called the new mortgage company about 7 days before closing to inform them that they would need a payoff statement from them on -/-/2017. This has not happened. I have contacted Loancare multiple times and been told that it may take -10 business days before they are able to provide this, I have confirmed with them that interest is compounded daily and therefore this -10 day delay will be costing me money because they are not able to give me a payoff statement. I have spoken with several individuals, several supervisors, and - manager who do n't seem to care that my home closing is on -/-/2017 and simply say that it is bad timing, every time someone says they will call me back I do not get a call. There MUST be a way to create a loan payoff statement so that I am not charged beyond the date that I am willing to payoff my loan, if there is not IT IS THEFT!