Loan Care Mortgage Complaint

FHA mortgage Settlement process and costs

Loan Care Mortgage department,

FHA mortgage Settlement process and costs California

In - of - I was offered a forbearance loan by - - then in - of - I was transferred to - - for a loan Modification, now I 'm working with - - as of - -, all with the LoanCare Servicing company. In - California passed a law that the loan servicing company had to provide you with a written letter that your loan modification servicer was going to be changed to a different person. I have been tossed around by - different people and each has a different answer to any question that I ask. I 'm being told now that my final loan medication will take 90 days to complete during which time they will continue to report my loan to the credit bureau as being late. I have made all of my forbearance loan payment and trial loan modification payments on time and yet I 'm continued to be punished by them. This has caused my credit to be greatly effected. And I demand someone look into the practices of the LoanCare because every call to them yields a different answer.

Loan Care customer in California
Sep 21, 2016

* Source: CFPB Complaint Database

Loan Care response to complaint:
Closed with explanation

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