Loan Care Mortgage Complaint

Loan Care Mortgage department,

FHA mortgage Loan servicing, payments, escrow account Oklahoma

I received a letter from - County on - -, - stating that my property taxes had been requested from a mortgage company but, have not been paid. I contacted LoanCare on - - at - central as I was listening the recording I discovered that I was past due. I spoke to - # - who argued with me about my past due status. She I asked her why I had not received any notices if I was past due? She verified my address, which was not correct. I asked who authorized a change in address ( which is not different from the collateral address ) she informed me that they had received returned mail and changed it to the forwarding address. I questioned why I would not receive a courtesy call before changing the address, there was no answer just an insincere trained apology. I was then transferred me to - # - who went to look into the problem of my past due and hung up or dropped the call. I called LoanCare back on - - at - when I spoke to - # - who was very helpful and discovered that my - payment was


- -, and insured me I would receive a letter once complete. I then spoke to her about my original reason for the call my property taxes paid out of my escrow account. She said that she saw where their third party company - requested the property tax information but, it was not paid. She told me that she would put in a request to add a line for the - escrow and get them paid before the analysis in -. She shared with me that this too would be complete by - -, -. On - -, I called LoanCare again @ - and left a call back number. I never received a call back. At - I called again and spoke to - - - he told me the address had been corrected, but the late fee and payment reversal had not been done that LoanCare was behind, he PROMISED me they would be done by - -. On - -, I called LoanCare and listened to the recording where I discovered that I was still past due, I still had a late fee, and I had paid $0.00 in taxes for -. I spoke to - # - who spoke to the credit department and once again PROMISED me that they were making the reversals " right now '' and the credit would be fixed in the morning. She told me she would call me in the morning between - and - central time to confirm it was fixed but, would have to forward my request to the escrow department. SHE DID NOT CALL. On - -, I received the escrow analysis in the mail ( the - - told me would n't be done until - ) that included an overage check. Which I would not get if they would have paid my taxes. I have had no further contact.