Review and analysis of over 264 Checking Account complaints against Ally Financial Inc.
Ally Financial Inc. consumers have reported over 264 official complaints related to Checking account. Out of the 264 consumer complaints against Ally Financial Inc., 10% were disputed by the consumer (i.e. the consumer was not happy with how Ally Financial Inc. responded to their complaint) and 100% were processed in a timely manner. 22% of consumer complaints against Ally Financial Inc. resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 16% resulted in non-monetary compensation.
Submit a complaint with the Consumer Financial Protection Bureau today
File ComplaintStop harassing phone calls, know your rights and what you can do to stop them
Stop Calls
Ally Financial Inc. Bank account or service problems caused by my funds being low February 27, 2017 - I deposited a check for $1400.00 into my account on -/-/-. Due to my account going negative back in -/-/- they are placing a 5 day hold on any check deposited into my account until -/-/-. When I paid my mortgage, the funds were not to pull from my account until -/-/-, however due to a typo, the funds withdrew on -/-/- causing my account to go negative again. By Ally having the additional hold on the check that I deposited, it is causing me an additional hardship and exra fees.... |
Ally Financial Inc. Bank account or service using a debit or atm card January 13, 2017 - I have recently become a victim of fraud after having lost my wallet on -/-/2017 due to multiple unauthorized atm withdrawals that took place on my interest checking account. I have initiated disputes for the 2 unauthorized atm withdrawals through Ally Bank which comes to a total of $800.00. I have also submitted a fraud affidavit through the FTC which was attached to my disputes in support of the theft. I have reported my debit cards lost and requested new replacement debit cards. I have been told the investigation will be concluded within 10 days from -/-/2017. The loss of my wallet al... |
Ally Financial Inc. Bank account or service deposits and withdrawals January 8, 2017 - I MAKE A PURCHASE, WITH MY DEBIT CARD, I NEVER GET THE SERVICE, I PAY FOR, I FILE A DISPUTE WITH ALLY BANK, THE OPEN THE THE CLAIM, THE SEND A NOTICE TO - - REFUND THE MONEY TO ALLY BANK, ALLY BANK NOW REFUSE TO CREDITE MY ACCOUNT.... |
Ally Financial Inc. Bank account or service deposits and withdrawals December 29, 2016 - I called to put a simple travel notice on my account and ended up being placed on hold - different times and ultimately having my account locked when I leave for vacation tonight. Ally will not transfer or release any funds until their fraud team calls me back in - hours- which I wo n't be able to accept as I will be abroad- took - mins to offer this service to ensure I can get access to my own money. Ally abused it 's power to hold my money and inflicted great personal harm on me with this delay and lack of access to my funds.... |
Ally Financial Inc. Bank account or service deposits and withdrawals November 29, 2016 - Ally Bank charged an overdraft fee when, on my account, it is clearly stated that the deposit posted before the debit. They said there was a " hold '' placed on the deposit, but there is no record of it. When asked to refund the overdraft fee, they said no. This happened once before and they admitted their mistake and refunded the fee. 2nd time around? No refund. After going round and round with them, they STILL could n't tell me WHY I was charged the fee other than the " hold '' on the deposit- again- even though the deposit was posted AND time-stamped BEFORE the debit.... |
Ally Financial Inc. Bank account or service account opening, closing, or management November 7, 2016 - Cont Case number : -.-/-/-, I reviewed my closed accounts with Ally.The reason I had to check my account was because my husband 's work had not had time to update the direct dep. infor in time to issue a paper check.After he could not track down his check which after - was currently direct deposited into our joint checking account, his payroll told him to check his bank account.I checked my " CLOSED '' Ally account to find out that they reopened the account in order to receive his direct dep.! After spending hours on the phone with a supervisor on - from Ally, and she telling me ... |
Ally Financial Inc. Bank account or service deposits and withdrawals November 2, 2016 - Hello, In regards to Bank Account # - On : - -, 2016 - - , CA, - - $93.00 This charege appeard on my Bank Account . Once I noticed the charge, I immediately called Ally Bank and filed a dispute against this merchant of which I have never done business with. I 've never heard of this merchant. I had a new card shipped to me, and have not heard anything about this since. That is, until - -, 2016, when this appeared on my account : - -, 2016 - - Dispute - ( Reversal ) - $93.00 I called into your Bank and pleaded my case that I have not done business wi... |
Ally Financial Inc. Bank account or service account opening, closing, or management October 25, 2016 - On -/-/16 I faxed my daughter 's information concerning an on-going dispute on her account to Ally bank.My daughter called Ally on -/-/16, to find out if she needed to send more information and the status of her account.The Ally representative informed her that they had received the fax regarding her dispute and of additional documents she needed to fax/send in order to complete it and informed her that a deposit needed to be made into her account to bring it into the positive within the next 10 business days.I advised her that it might be best to transfer the funds from my outside... |
Ally Financial Inc. Bank account or service deposits and withdrawals October 1, 2016 - I am unable to access any of my bank accounts or money for the past - hours at Ally bank due to them taking their systems down for unscheduled extended maintenance. The bank does not have an estimated time for their systems to be fixed and can not make my money available for withdrawal via an ATM, leaving me without access to any of my money.... |
Ally Financial Inc. Bank account or service deposits and withdrawals August 24, 2016 - There were about - disputes on my account that I notified Ally Bank about. I was told that the debit card would be closed and I would receive my money back. Well instead of that happening, Ally added on fees for the disputed amounts. They then reported the fees to - and a collections agency as though I had a negative account. I have contacted them several times to correct this. Please assist.... |
Ally Financial Inc. Bank account or service account opening, closing, or management August 24, 2016 - I tried to open a bank account at ally bank, but I was denied since I do not have any social security number. On this link - it is stated that I am not required to provide a SSN to open a bank account.... |
Ally Financial Inc. Bank account or service deposits and withdrawals August 19, 2016 - Ally bank advertises that they do not charge any fees for the international incoming wire transfer. Since Ally bank does not have a - code, Ally bank uses - - - as an intermediary bank. I was told from the Ally bank customer service that if the fund is in US dollars, 'Ally bank and the intermediary bank ' will not charge any fees. What is quoted is 'no fee from Ally and - '. However, the intermediary bank charged me $22.00. I first contacted Ally, and got a reply to contact the intermediary bank ( - ). I contacted -, then I was informed that - as an intermediary ban... |
Ally Financial Inc. Bank account or service deposits and withdrawals August 10, 2016 - I was using Ally Bank Bill pay service to pay the monthly rent for my apartment. For the month of -, - and - the rent has been paid using the Bill Pay. My account shows that money has been check has been delivered to the landlord and money debitted from my account. But my landlord is not accepting that money has been received. Finally I was put onto the eviction and I was told that I need to pay the month of - 2016 rent with late fees? What 's going on? Who is right - Bank or this landlord. Today in the court this landlord said via his attorney that check has been sent to me via c... |
Ally Financial Inc. Bank account or service deposits and withdrawals August 9, 2016 - Deposits made at Ally are stated to be available as first $200.00 next business day and the rest after. Regularly, I make deposits on the weekends. The availability notification ( email ) is not sent until Tuesday morning. Usually this email says some is available Tuesday ( although this is actually 2 business days ). This case had about $700.00 ( - checks ) deposited Sunday morning. Assuming they would at least be partially available Tuesday, I scheduled bill payments for Tuesday and Wednesday. I received an email Tuesday morning that multiple overdrafts occurred. Then I got an email t... |
Ally Financial Inc. Bank account or service deposits and withdrawals July 3, 2016 - I have ally bank checking and savings account. I wanted to transfer $ - from my ally bank account to my spouse 's ally bank account. But finding it very difficult to deal with this bank ( ally ). 1 ) They have setup limits for - transfer which is $ - for 30 days. 2 ) they have some very useless excuses " why do n't both of you open a joint account '' rather than fixing this issue. 3 ) Ally is not ready to increase the 30 days limit to more than $ - even when i am ready to take all the risks/accountability 4 ) They use a bad excuse that - is from 3rd party so they dont have an... |
Ally Financial Inc. Bank account or service deposits and withdrawals July 2, 2016 - I opened a new joint checking account ( for wedding savings ) as part of my current relationship with Ally Bank, who I have been a customer of since 2007 ( as - Savings Bank ). I deposited $10.00 into the account, received a checkbook and debit cards which I kept in a locked filing cabinet. I initiated no further activity on the account. Then 2 weeks ago I noticed ( by way of - ) that I had been charged - $25.00 overdraft fees into this account. When I contacted them I learned that they had rejected - ACH Withdrawal attempts and charged overdraft fees for them : - - - $490... |
Ally Financial Inc. Bank account or service deposits and withdrawals June 23, 2016 - We had a negative account balance for over six days in - of - accounts that we have with Ally Bank. They have a policy to freeze your account and then - this is the big issue - subsequently put a 5 business day hold on any deposits for six months ( or more, I 'm a little unclear on the timeline ) following this incident. As they are an online bank with no physical locations, the only way we can access funds is either through direct deposit or a mobile check deposit. We have some direct deposits, but most of my income is as a freelancer who gets paid in small, handwritten checks. A one we... |
Ally Financial Inc. Bank account or service problems caused by my funds being low June 22, 2016 - Ally Bank Checking Account : I recently deposited a check in my checking account on - -, 2016 electronically via my mobile device which was approved the following day. The funds show in my account under " current balance '' but are not available to me. I called the bank as I noticed my account was overdrafted by $86.00 yet I just deposited a $25000.00 check. The bank stated that the funds would not be available to me until the next 5 days as my account was flagged for frequent overdraft charges during the last 6months. However, instead of admitting this was an unfair practice, the ba... |
Ally Financial Inc. Bank account or service problems caused by my funds being low June 16, 2016 - My bank is charging overdraft fees on the exact same days that they are posting my deposits on my account. I DO NOT HAVE NEGATIVE BALANCES ON MY ACCOUNT. I called and complained to the bank representative about this issue. He CONFIRMED that the bank was charging overdraft fees on the days that they post my direct deposits. KNOWING THIS, he refused to refund the fees. ... |
Ally Financial Inc. Bank account or service account opening, closing, or management May 31, 2016 - I opened a checking account at Ally Bank and deposited some money. A few days later I was told that I needed to submit identification documents and that the bank would have to review the documents before having access to my account. I have periodically called to check on the status, and I have been asked to submit the documents again. I also asked whether they could instead close the account and send the funds back to me, as I had set up an account at another bank while Ally 's review was going on, but Ally would not do this. I also asked for bank statements so that I may report the earned int... |
Ally Financial Inc. Bank account or service deposits and withdrawals May 27, 2016 - I have an account with Ally Bank and over the past 6 months I have overdrafted my account between paychecks. The maximum amount that my account was overdrafted for was $75.00. On Wednesday, I deposited a check for the amount of $4000.00 which now Ally bank is holding until - - for NSF reasons. When called multiple times, Ally Bank first informed me that they were required by law to hold the funds for 5 business days due to Regulation CC ( I looked up regulation CC and informed them that had no such requirement ; Regulation CC requires them to inform me if they place a hold, not place... |
Ally Financial Inc. Bank account or service using a debit or atm card May 17, 2016 - I filed a dispute with my bank ( Ally Online ) regarding charges from a - merchant that I requested be refunded. The - merchant did not comply with the refund so I had resorted to disputing the charges with my bank. The date of the charges were on -/-/2016 and I contacted the - merchant on -/-/2016 to tell them to refund me the full amount. I also contacted my bank that day to open a dispute about the charges just in case. The - merchant confirmed that I would see the refund by -/-/2016 credited back to my account but by that day, only a portion of the full amount... |
Ally Financial Inc. Bank account or service deposits and withdrawals May 5, 2016 - I am in the process of buying a home and will be making several high debit charges for money orders and certified checks. I contacted Ally to increase my debit card balance. I was told by a representative that a request would have to be submitted and that the review takes 3 business days. Also, I was told that this increase would be temporary and that the debit card increase, if approved, would only last 3 days. This is problematic because the - debit will be 7 days away from the - debit. This policy will likely result in me not having access to my funds and will delay my closing which i... |
Ally Financial Inc. Bank account or service using a debit or atm card April 25, 2016 - I recently had half my savings, over $1500.00 withdrawn from my account through a fraudulent debit card transaction in a different state. I have neither lost nor had my card stolen, so when I saw that large transaction, I was worried because no one had called to tell me or ask me whether or not I was the one who spent that large an amount in one day in - purchase, in a different state. I called Ally bank, who I 've had little to no issues with up to this point, my current bank with my current debit card. Ally explained to me that the payment was used with my debit card information and t... |
Ally Financial Inc. Bank account or service problems caused by my funds being low March 30, 2016 - Ally Bank is scamming customers with a history of overdraft issues. Only with people with a history of overdrafts in the last 6 months find themselves in this situation. If I know I need to make a deposit in order to cover a debit, when I make a deposit, they will go from the standard 1-2 business days before the funds are available to 5 business days for those that have a history of overdrafts. It seems they are doing this intentionally in order to force a person into an overdraft situation in order to glean overdraft fees. ... |
Ally Financial Inc. Bank account or service using a debit or atm card March 15, 2016 - Dear - : :This is another complaint of false billings created after an auto rental last - rental without my approval, by - - - i 'm responding to several '' - citizens '', who have commented to me after - - Pa.refused to deny this billing, and charge against my account, and have not sent me their detailed list of charges that go with every rental that all rental car compan'y detail with at least - number more than, " $25.00 that, '' the number $2500.00 '' is not possible for an auto a rental since this number does not have any other single number after the " -... |
Ally Financial Inc. Bank account or service deposits and withdrawals March 14, 2016 - I made transferred money to my account and I was told that my account was closed. ... |
Ally Financial Inc. Bank account or service using a debit or atm card March 3, 2016 - On - -, - my debit card was fraudulently used three times at a nearby ATM by someone who stole my card and pin numbers. I had never visited the ATM in question, and I notified Ally Bank within a few hours of the fraudulent transactions occurring on my checking account. Within a week, I had filed a police report with my local police station in -, MA, and provided Ally with the police report on my transaction dispute forms. After a few more days, a detective at the police station called to let me know that they had a suspect that they believed had fraudulently used my cards. On - ... |
Ally Financial Inc. Bank account or service making/receiving payments, sending money March 2, 2016 - SUBJECT ; MY FEDERAL SOCIAL SECURITY DIRECT DEPOSIT : AND MONIES DUE BY DIRECT DEPOSIT ON - - TO MY NEW BANK : ALLY BANK ACCOUNT NOW CANCELLED BY ME, AND ALSO ; PROHIBITING ALLY FROM " STEALING MY FEDERAL MONEY, MONEY TOMORROW WHICH ALLY BANK HAS BEEN PROHIBITED BY ME FROM ALLY RECEIVING THAT AUTHORIZATION. AND " STEALING '', FEDERAL MONIES NOT YET SENT TO THEM, AND THEY HAVE ACKNOWLEDGED THAT I CANCELLED THEIR ACCESS, NOR AUTHORITY BY ME TO RESTRICT ALLY AND BY AUTHORITY OF THE -. THE FEDERAL SOCIAL SECURITY -. I HAVE SENT A FORM - ON - - WITH THE FEDERAL FORM SUBMITTED O... |
Ally Financial Inc. Bank account or service using a debit or atm card March 1, 2016 - - PRESENTED ME WITH A BILL FOR $2500.00 THAT WAS NOT RESERVED NOR AGREED BY - TELEPHONE RESERVATIONS. WHEN THE ON SITE EMPLOYEE, PRESENTED THIS FRAUDULENT BILL TO MY ALLY BANK ( WITH INFORMATION ACCT # S, ETC.FROM A PREVIOUS RENTAL WITHOUT MY CARD OR BANK ACCOUNT NUMBER ON THIS RENTAL MY BANK DEBITED MY ACCOUNT WITHOUT MY KNOWLEDGE AND SEIZED MY FEDERAL MONEY. UPON - -, -, -, -, THEY FAILED THEN - PRESENTED FAKE, CREATED, FRAUDULENT BILLS TO ALLY BANK WITHOUT MY PRIOR APPROVAL.ALLY BANK ACCEPTED THESE BILLS AS REAL AND LAST WEEK AFTER RECEIVING MORE FAKE BILLS WITH OU... |
Ally Financial Inc. Bank account or service deposits and withdrawals February 7, 2016 - I have an account with Ally Bank. As per the Ally bank website and their customer service, Ally bank does n't charge any fees for incoming international wire transfers. However I find that for an incoming wire transfer, I was charged $30.00. When I enquired with Ally Bank customer service about the fee, they told me that they could n't help me trace why their own designated intermediary bank ( - - - ) charged the fee. They further told me that on incoming wires I should ask the sender bank to mark field - as " OUR ''. This was n't mentioned anywhere on their website. I am pasting... |
Ally Financial Inc. Bank account or service account opening, closing, or management January 6, 2016 - I banked with Ally Bank from - until - -, - the bank made the decision to close my checking account due to them allowing someone to transfer money from my account to another account. They reimbursed the funds to my account but now they are giving me the run around about my refund for the closing balance. I hhave been communicating with a - - who has told lies to me and her supervisor - who has taken her word to be true my account was closed in early - I was sent an email as notification and told on - -, - the check for my remaining balance has been mailed I the... |
Ally Financial Inc. Bank account or service problems caused by my funds being low January 6, 2016 - I maintain a checking account and a savings account at Ally Bank. I keep a - balance in the checking account and instead exclusively use my checking account with another financial institution, but I do keep money in my savings account at Ally. Yesterday I erroneously charged a $58.00 transaction to my Ally checking account through -, which the bank processed along with a $25.00 overdraft fee. I complained to Ally Bank that I had not opted into overdraft services, and that I would have preferred that they deny the transaction. They refunded my fee, but informed me that there was no ... |
Ally Financial Inc. Bank account or service deposits and withdrawals December 30, 2015 - On -/-/15, I reported a fraudulent charge of $670.00 debited by - - to the disputes department of Ally bank. I went on to explain that I had not contacted - to initiate the charge, had not signed up for automatic billing of any kind and do not have account with them. I was issued a provisional credit in that amount while the disputes department investigated the matter. Nearly three months later, I received follow-up from the disputes department dated - -. The letter states that the charge " ... .was authorized and correct. '' Upon receipt I reached out to Ally to receiv... |
Ally Financial Inc. Bank account or service deposits and withdrawals December 22, 2015 - Dear - - ( CEO of Ally Bank ), If you happen to read this comment, I want you to know that your customer service/retention is awful. My husband and I over nighted several checks written and signed to both of us and instead of depositing them into my account, a representative of your company gave us the run around and ultimately referred to your companies policy to deny a deposit for any reason. -, what is the point of having an online bank if I also have to have an account with a brick and mortar bank to have checks deposited? I now have to wait on snail mail ( during the busy holiday... |
Ally Financial Inc. Bank account or service problems caused by my funds being low December 7, 2015 - i wrote - checks and Ally bank bounced all - and locked my account. When I called to find out what happen, a rep and a supervisor told me the checks were submitted on the morning of -/-/15 and my money transfer did n't arrive until the evening of the same day. I used Ally site to transfer money from my saving account at - - - on -/-/15 and Ally locked up $100.00 for transfer on that date. I made a second call the next day and was told by another rep the same story, I then asked to speak with a supervisor who then changed the story line and tried to claim the checks... |
Ally Financial Inc. Bank account or service account opening, closing, or management December 4, 2015 - I am a permanent resident. I do not yet have a SSN. Ally online bank flatly refused to let me open an account without one although I explained that the gov.ss states I do not need one to open a bank account. - - - and - - - - make the online process impossible without a SSN. ... |
Ally Financial Inc. Bank account or service deposits and withdrawals November 30, 2015 - Re-AllybankI make auto loan payments to Ally bank in the amount off $170.00 per month. The payments are due on the - day of each month. I was late in the month of - and schedule the payment on Ally 's website to be made on - -. In the interim, I received a letter from Ally of intention to report my late payments to the credit Bureau re. I called and spoke with a - and then with a -, was a supervisor. Despite the fact that we verified my payment scheduled to be deducted from my account on - -, Ally, without authorization deducted the payment from my account on - -... |
Ally Financial Inc. Bank account or service making/receiving payments, sending money November 18, 2015 - I have used Ally as my primary checking account for receiving my direct deposits, paying bills, and using a debit card. This month my mortgage payment to - - - was scheduled to be received by the bank by the -. On the - I was assessed a late fee of almost $40.00 because my payment had not been received. I contacted Ally bank to ask about why the payment had not been received and was told " We do n't know why it is n't there '', " It hasnt cleared your account '', and " It should have made it on time ''. When I asked if I could cancel that initial check since I have no idea whe... |
Ally Financial Inc. Bank account or service making/receiving payments, sending money November 12, 2015 - On -/-/15, I initated an on line bill payment with Ally Bank for $260.00 to - - , - ( - ) to an address in -, -. On -/-/-, I was advised by - that my payment had not been received. Upon further investigation, it was found that my payment was directed to - - , - ( - ) in -, -. These are - different companies. After multiple telephone conversations with Ally, they advised me that they have done all they could and as far as they were concerned the payment was made correctly. I even had a conference call with Ally, - and myself where the em... |
Ally Financial Inc. Bank account or service using a debit or atm card October 23, 2015 - I am overseas and my debit card was flagged and taken from me. I informed my bank that I was traveling well beforehand and on more than - occasions. After many mix-ups, I was sent a new debit card that does not work and the bank has not been willing to correct for all the mistakes they have made. As a result, I am abroad with no access to my funds. ... |
Ally Financial Inc. Bank account or service account opening, closing, or management October 22, 2015 - I have an interest Chequing account with Ally Bank. The account number, routing number, my signature, home address, date of birth and other vital information was compromised. I called the bank ( also in writing via their secure message process - to confirm that someone having the above information ( and more ) would be able to access the account and withdraw all the funds. The bank representative confirmed that this is the case. I accordingly requested that to prevent such from happening, that they open an identical account, transfer the funds from the compromised account to the identical a... |
Ally Financial Inc. Bank account or service problems caused by my funds being low October 21, 2015 - I have had an online checking account with Ally Bank since -/-/-. I never opted in to overdraft protection with them, nor did I agree in writing or verbally to allow the bank to pay overdrafts on my account. At the time I opened my account with Ally the bank 's overdraft fee was $9.00. On -/-/-, a merchant erroneously charged my checking account $84.00 via an Internet transaction. I had $23.00 in my account at the time. Despite my never authorizing it to do so, Ally paid the debit and charged me a $25.00 overdraft fee, nearly triple the amount to which I had agreed when I ope... |
Ally Financial Inc. Bank account or service deposits and withdrawals October 19, 2015 - On -/-/2014, I requested a wire transfer from my savings/brokerage account at - -, - - - -, - -, -, IL -, to my Ally Bank, -. - -, - -, PA - individual checking account in the amount of $3000.00. The funds were drafted and I was charged a wire transfer fee of $25.00 on the same day. The wire reference number was -. I confirmed the - and routing number to be the correct values with both institutions. - claims that the funds were accepted, Ally Bank claims that they never received them. - claims that they can not recall funds ... |
Ally Financial Inc. Bank account or service account opening, closing, or management October 2, 2015 - I applied for an Ally checking account and savings account. I ws granted -. a total of $20.00 was transferred to those accounts out of my checking account I have had for a while. Then Ally blocked my accounts with them and told them I have to prove to them who I say I am. I called and emailed them several times. Finally I was told they performed a credit check and it did n't go through. During the application process I was never told my credit would be checked by Ally Bank. Also if the credit check did n't go through why did they transfer my money to their accounts? They should n't have d... |
Ally Financial Inc. Bank account or service problems caused by my funds being low September 29, 2015 - I contacted Ally Bank - Ally.com - about how to opt out of having the bank cover an overdraft with an ATM fee and thus opt out of related fees. They told me there is no way to opt out of having the transaction covered ( and also told me there 'd be a fee ). This seems to contradict the law - as well as Ally 's own website. Below is the chat session ( please note my real name is not used in the chat session - I do n't want my real name published on the CFPB website. Plus, I was asking the question on behalf of my brother, who does n't have an account with them, and i did not want them t... |
Ally Financial Inc. Bank account or service making/receiving payments, sending money September 27, 2015 - I am having Ally checking account and I was using the Bill Pay service of it to pay for - -. I made the payment and as per Ally it has paid '' status. In fact i made the same payment -. But after 3 months I come to know that - has sent it to collections. When i talked to Collections agency they told me that payment were not successful. Now - put $6.00 as late fees. I finally paid the amount plus late fees. Sent an email to ally last week and also talking to their customer service. Upon talking to Ally Customer Service they are saying that payment went thru. I do n't know who ... |
Ally Financial Inc. Bank account or service account opening, closing, or management September 21, 2015 - I applied for accounts with Ally Bank and they opened my accounts made money transfers from my origianl checking account and then blocked access to my Ally accounts and wo n't give my money back. They say they could n't do the credit check and think I 'm fraudulent. I told them never at any time on their website did they tell me they would do a credit check and I was a victim of id theft a few years ago and froze my credit reports. They refuse to give the money back. They should never have opened accounts or transferred my money to their accounts if they could not do the credit check. And they... |
Ally Financial Inc. Bank account or service account opening, closing, or management August 12, 2015 - I recently moved to a new city, and opened an online bank account with Ally Bank. The account application and setup process went smoothly, and after completing the application, i received email notification that my Ally bank account is open ''. I then began transferring money and depositing checks into the Ally bank account. As soon as I deposited my last check, and essentially put every dollar I have into this new open '' account, I was locked out of the account, with no warning, no explanation, and without even being able to access any of the account details, such as the account number, or... |
Ally Financial Inc. Bank account or service making/receiving payments, sending money August 6, 2015 - I set up a car payment with Ally auto for - -, 2015. I then decided to reschedule that payment for - - to wait for my payday. I went back into my account and saw that I still had the option to cancel the payment, so I did. The payment said it was cancelled on my end. I then proceeded to set up a new payment to come out on my payday. On - -, ally auto deducted $410.00 from my bank account, and then deducted another $410.00 from my bank account on - -. I called both the bank and the auto finance company to explain the situation, that I was double charged, and set up a... |
Ally Financial Inc. Bank account or service account opening, closing, or management July 29, 2015 - RE : - amended this complaint to note that Ally refused to refund monies to my account that were fraudulently charged by - - - repair. - badly scratched my glass lenses, refused to refund my monies of $55.00. I completed a - page form for the bank and they did nothing. The glass lenses can not be photocopied and sent to the bank which they improperly requested. As it turns out, this merchant has a reputation for this conduct and is being sued by their former parent company for this fraudulent conduct. I have never been put to this trouble before by a bank. I want the monies... |
Ally Financial Inc. Bank account or service using a debit or atm card July 13, 2015 - Ally Bank charged me an overdraft fee on a debit card. 1. Sufficient funds are on deposit. Ally delays all deposits for several days. I do not know why - and frankly, I do not care why. They have MY money. 2. If there are not sufficient funds for a debit card purchase, they should decline the transaction. This is law. The FACT remains - I have sufficient funds on deposit. 3. If someone came into my home and stole from me, I could shoot them. I DEMAND MY MONEY RETURNED IN FULL. Further, I request a $35.00 fee for theft. ... |
Ally Financial Inc. Bank account or service using a debit or atm card June 2, 2015 - On - -, 2015, I informed Ally Bank of - transactions that I did not authorize nor did I engage in. The bank sent me a letter dated, - -, 2015 acknowledging the disputed transactions totaling $2800.00. As of - -, 2015, provisional credit for the - transactions ( totaling $2800.00 ) have not been posted to my account. ( Documentation is attached ) ... |
Ally Financial Inc. Bank account or service using a debit or atm card June 2, 2015 - Almost two weeks ago, Ally 's fraud prevention contractor called me about a potentially fraudulent purchase. I confirmed that the transaction was unauthorized, and then called Ally 's customer service to order a new card. Both times, I confirmed whether recent transactions were fraudulent or legitimate. Ally told me that the fraudulent charge would not post. However, a few days later, the charge indeed posted, so I sent a message to Ally reminding them about our earlier exchange. After initially refusing to discuss the transaction over secure messaging '', Ally claimed that the charge in ques... |
Ally Financial Inc. Bank account or service account opening, closing, or management April 24, 2015 - Ally Bank locked out my account. Despite my submitting all the required documents they still have locked all access to my account for over 24 hours ... |
Ally Financial Inc. Bank account or service account opening, closing, or management March 19, 2015 - ALLY bank doesnt accept other form of identification but a social security number ... |