Ally Financial Inc. Bank Account Or Service Complaint

Ally Financial Inc. Bank account or service department,

Checking account Using a debit or ATM card Ohio

I filed a dispute with my bank ( Ally Online ) regarding charges from a - merchant that I requested be refunded. The - merchant did not comply with the refund so I had resorted to disputing the charges with my bank. The date of the charges were on -/-/2016 and I contacted the - merchant on -/-/2016 to tell them to refund me the full amount. I also contacted my bank that day to open a dispute about the charges just in case. The - merchant confirmed that I would see the refund by -/-/2016 credited back to my account but by that day, only a portion of the full amount had been refunded. So I proceeded with pursuing the dispute through my bank and on -/-/2016 I was given a form to give a written account of the dispute. I completed and submitted the form on -/-/2016 and received no confirmation that the form was received by the disputes department ( using e-mail address -- ) and assumed they would contact me if and when they had or needed more information. Jumping ahead to -/-/2016 ( the date of this complaint ) I called to follow up and learn that they incorrectly closed my dispute because I said I was going to pursue the refund with the - merchant directly. Not only is that false, but its stated right in my written form that this option was already pursued, unfulfilled, and that I expected the bank to pursue this route on my behalf. They did not issue the provisional credit back of the amount that I disputed within 10 business days of me submitting the complaint and they also incorrectly closed my dispute without any notice to me.