Ally Financial Inc. Bank Account Or Service Complaint

Ally Financial Inc. Bank account or service department,

Checking account Making/receiving payments, sending money Arizona

I am having Ally checking account and I was using the Bill Pay service of it to pay for - -. I made the payment and as per Ally it has paid '' status. In fact i made the same payment -. But after 3 months I come to know that - has sent it to collections. When i talked to Collections agency they told me that payment were not successful. Now - put $6.00 as late fees. I finally paid the amount plus late fees. Sent an email to ally last week and also talking to their customer service. Upon talking to Ally Customer Service they are saying that payment went thru. I do n't know who is telling the lie - - or Ally? End of the day - multiple payments has been made from my account and I end up paying late fees and deal with Collections agency also. Last time when i spoke to - Customer service they told me that payment did n't went thru.