Ally Financial Inc. Bank Account Or Service Complaint

Ally Financial Inc. Bank account or service department,

Checking account Deposits and withdrawals Illinois

Ally bank advertises that they do not charge any fees for the international incoming wire transfer. Since Ally bank does not have a - code, Ally bank uses - - - as an intermediary bank. I was told from the Ally bank customer service that if the fund is in US dollars, 'Ally bank and the intermediary bank ' will not charge any fees. What is quoted is 'no fee from Ally and - '. However, the intermediary bank charged me $22.00. I first contacted Ally, and got a reply to contact the intermediary bank ( - ). I contacted -, then I was informed that - as an intermediary bank always charges the transfer fee. I contacted Ally again, complaining that they provided the wrong, misleading information. However, they maintain that because the fee occurred in the third party, they can not reimburse the fee. I am very disappointed that 1. the bank provided the wrong information 2. They refuse to reimburse because it is happened by a third party. Ally bank should take responsibility for providing the wrong information and the loss of the customer from the wrong information.