Checking account Making/receiving payments, sending money
Ally Financial Inc. Bank account or service department,
Checking account Making/receiving payments, sending money Montana
I have used Ally as my primary checking account for receiving my direct deposits, paying bills, and using a debit card. This month my mortgage payment to - - - was scheduled to be received by the bank by the -. On the - I was assessed a late fee of almost $40.00 because my payment had not been received. I contacted Ally bank to ask about why the payment had not been received and was told " We do n't know why it is n't there '', " It hasnt cleared your account '', and " It should have made it on time ''. When I asked if I could cancel that initial check since I have no idea where it is, or if it ever did get sent so that I could ensure I could pay my mortgage over the phone or through - - - 's website instead and not having to worry about needing enough funds to cover when the initial check cleared I was told that there was a $15.00 check cancellation fee unless I waited until at least 10 days past the anticipated received by date. So now I am stuck with a $40.00 late fee, a late payment on my mortgage and credit history, and a fee to cancel the initial check that still has n't made it to the bank, which leaves me with no way to pay my mortgage currently until I wait out the ten days, cancel the check, and finish transferring all of my money out of Ally.
Ally Financial Inc. customer in Montana
Nov 18, 2015
* Source: CFPB Complaint Database
Ally Financial Inc. response to complaint:
In progress
Submit a complaint with the Consumer Financial Protection Bureau today
File ComplaintWebsite | https://www.ally.com |
Phone | 704-444-7824 |
[email protected] | |
Address | P.O. Box 380901 Bloomington MN 55438 |
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