Ally Financial Inc. Bank Account Or Service Complaint

Ally Financial Inc. Bank account or service department,

Checking account Deposits and withdrawals Georgia

On -/-/15, I reported a fraudulent charge of $670.00 debited by - - to the disputes department of Ally bank. I went on to explain that I had not contacted - to initiate the charge, had not signed up for automatic billing of any kind and do not have account with them. I was issued a provisional credit in that amount while the disputes department investigated the matter. Nearly three months later, I received follow-up from the disputes department dated - -. The letter states that the charge " ... .was authorized and correct. '' Upon receipt I reached out to Ally to receive an explanation. To date, I have not been provided a definitive answer as to why this charge is considered valid. To add insult to injury, I received a letter dated - - from - - - -, -, a collections agency, seeking payment in the amount of $690.00 on behalf of their customer Ally Bank. On -, I reached out to Ally and requested to speak with a supervisor. The call was forwarded to - -. She confirmed that the I may submit documentation to disprove the merchant 's - rebuttal to the initial dispute once I receive yet another letter in the mail ; however, I am not sure how long this process will take or what impact this will have on my credit since this matter has already been forwarded to a collections agency. - Resolution : I would like for Ally Bank to remove my account from collections and allow me the opportunity to properly resolve this matter by working with them and -.