Ally Financial Inc. Bank Account Or Service Complaint

Ally Financial Inc. Bank account or service department,

Checking account Deposits and withdrawals California

I opened a new joint checking account ( for wedding savings ) as part of my current relationship with Ally Bank, who I have been a customer of since 2007 ( as - Savings Bank ). I deposited $10.00 into the account, received a checkbook and debit cards which I kept in a locked filing cabinet. I initiated no further activity on the account. Then 2 weeks ago I noticed ( by way of - ) that I had been charged - $25.00 overdraft fees into this account. When I contacted them I learned that they had rejected - ACH Withdrawal attempts and charged overdraft fees for them : - - - $490.00 - - - $490.00 As I work in the -, I know the ACH system well - so when I contacted them I probed them regarding where these withdrawal attempts had come from, as no one would have the routing number/account number combination for this new account. They were unable to provide me any details ( e.g. ACH TRACE, information on the originating financial ( OFDI ) ) to help understand if this was an error on Ally 's part or a legitimate data breach condition. I attempted to talk to people higher up the chain however they were even more opaque on what occurred. Given the young age of the account, I am concerned that Ally Bank was the victim of a data breach and that I am - the first customers to feel the impact of the breach.