Ally Financial Inc. Bank Account Or Service Complaint

Checking account Problems caused by my funds being low

Ally Financial Inc. Bank account or service department,

Checking account Problems caused by my funds being low Michigan

i wrote - checks and Ally bank bounced all - and locked my account. When I called to find out what happen, a rep and a supervisor told me the checks were submitted on the morning of -/-/15 and my money transfer did n't arrive until the evening of the same day. I used Ally site to transfer money from my saving account at - - - on -/-/15 and Ally locked up $100.00 for transfer on that date. I made a second call the next day and was told by another rep the same story, I then asked to speak with a supervisor who then changed the story line and tried to claim the checks arrived on -/-/15 and the money did n't arrive until -/-/15 and that was the reason why they bounced. The problem is I have a print out from - - - dating the money transferr to Ally bank -/-/15 and a copy of the check transaction dated -/-/15 from - - whom - of the checks was written to, - also states that all the checks had a transaction decline date of -/-/15. Why did Ally bank bounce the checks and lock the account when they had my money to cover the checks? I want to be reimburst $ -+ in fees Ally actions has caused.

Ally Financial Inc. customer in Michigan
Dec 07, 2015

* Source: CFPB Complaint Database

Ally Financial Inc. response to complaint:
Closed with explanation

Consumer disputes how Ally Financial Inc. handled their complaint

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Contact Ally Financial Inc.

https://www.ally.com
704-444-7824
[email protected]
P.O. Box 380901
Bloomington MN 55438

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