Ally Financial Inc. Bank Account Or Service Complaint

Ally Financial Inc. Bank account or service department,

Checking account Deposits and withdrawals North Carolina

Hello, In regards to Bank Account # - On : - -, 2016 - - , CA, - - $93.00 This charege appeard on my Bank Account . Once I noticed the charge, I immediately called Ally Bank and filed a dispute against this merchant of which I have never done business with. I 've never heard of this merchant. I had a new card shipped to me, and have not heard anything about this since. That is, until - -, 2016, when this appeared on my account : - -, 2016 - - Dispute - ( Reversal ) - $93.00 I called into your Bank and pleaded my case that I have not done business with this merchant, and do n't think that this company


Your representative stated that she spoke with a girl in the disputes department and she told her to tell me that I should call my merchant and see if they would work with me. E-CUSE ME? I was then placed on anoher hold, while the rep, called over to disputes again. So, a girl named - is 3-wayed into the conversation and says that the Bank sent a request to the merchant with the dispute. The merchant sent the Bank back documentation to prove that it is valid, which she had in front of her. An argument ensued when I asked - to show me the documentaiton. She says that she will open up a SalesForce case to get the information. This proves that - - from Texas lied to me. - changed her story 15 times, when I demanded her Managers name and phone number. She stated that she was the Manager as if she hired herself. I demanded her employee ID #, of which she refused to provide. This bank is --like. If Ally bank refuses to give me my funds back, there will be an Attorney Generals complaint filed against you. I will also obtain a re-finance and move my Car Loan someehere else. I expect this issue to be resolved immediately. After that I will shut my Bank account down with you. It 's such a shame that the relationship lasted only 1 year. I 'm glad your Bank finally showed its true colors. And I will advise others to stay away from your bank. Yes, I work at a large Corporation as well.And reputation means everything. I as well speak to customers over the phone in a call center, just like -. Just wait. I will remain with -!