Review and analysis of over 47 complaints against JPMorgan Chase & Co.
JPMorgan Chase & Co. consumers have reported over 47 official complaints related to APR or interest rate. Out of the 47 consumer complaints against JPMorgan Chase & Co., 34% were disputed by the consumer (i.e. the consumer was not happy with how JPMorgan Chase & Co. responded to their complaint) and 100% were processed in a timely manner. 13% of consumer complaints against JPMorgan Chase & Co. resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 6% resulted in non-monetary compensation.
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JPMorgan Chase & Co. Credit card apr or interest rate January 13, 2017 - I called Chase bank to request a lower interest rate. I was told that no lower interest rates are available, yet the terms and conditions on their website states it does offer lower rates. When pressed further I was then told that lower rates do exist, but they would not extend those rates to me and keep transferring me around. I feel I am being discriminated against somehow, when I have perfect credit yet will not extend those same rates to me as others.... |
JPMorgan Chase & Co. Credit card apr or interest rate January 11, 2017 - My credit card contract stipulated that I would incur no interest charges if balances are paid in full by the statement due date. I mistakenly short paid my -/-/- statement by $120.00 and saw interest charges on my -/-/- statement for $33.00. Knowing that it was my fault, I paid the interest charges and full open balance before the specified due date. My -/-/- statement reflected additional interest charges of $55.00. When I called the credit card company to discuss the issue, I was given a very fragmented explanation about how the interest was calculated and that the -/-... |
JPMorgan Chase & Co. Credit card apr or interest rate January 6, 2017 - To Whom It May Concern : I had a promotional APR of 0 % on my Chase Amazon credit card. Chase has not applied my payments ( excess of min. payment ) to the account balance with the highest APR. In fact, when I researched how Chase applies excess payments on their website, I came up with the following ( see below ) " How are payments applied to the different APRs on my balance? When you make a payment, generally we 'll first apply your minimum payment amount to the balance on your monthly statement with the lowest APR. If you pay more than your minimum payment, we 'll next apply money to the b... |
JPMorgan Chase & Co. Credit card apr or interest rate January 5, 2017 - My account statement for a Chase Credit Card was due on - - in the amount of $1700.00. I processed the payment in full on - - - day prior to the due date in the amount of $1700.00. The back of the statement states and I quote " If you pay your account in FULL each billing period by the due date and time due, NO INTEREST is charged on new purchases month to month ''. I call this evening and question why when I paid my account balance in full per my last statement was I charged $25.00 interest. I was told that is the interest due from the - of the month until such time I ... |
JPMorgan Chase & Co. Credit card apr or interest rate December 21, 2016 - Requested Chase to lower my % rate. Have been good customer for over 9 years. Never missed or late payment with Chase. I have viewed - ( - ) Chase customer credit card statements. These friends of mine have a credit score equal to or less than my credit score. They make less money, they have been with Chase a much shorter period of years. My % is 29.99 with Chase, which is Very High. All of my - Friends have % rate between 23.99 % -16.99 %. I have send many emails, and spoke to employee of Chase about this problems/issues. The only difference that is Displayed is that I am -. And C... |
JPMorgan Chase & Co. Credit card apr or interest rate December 9, 2016 - I discovered what I believe to be an unlawful increase in my annual percentage rate somewhere between the dates of -/-/- and -/-/-. Two things occurred during this time ; first a large payment of $1500.00 was made and second, the impending sale of Washington Mutual to Chase. I was never notified of any increase to my APR by Washington Mutual or Chase. If I had, I certainly would have cancelled the credit line immediately and paid off the remaining balance. I continued to pay my bill each month but unfortunately, I was not aware of any change till - of -, at which poin... |
JPMorgan Chase & Co. Credit card apr or interest rate December 5, 2016 - I received my credit card statement in - and paid the amount in full, including interest charged. When I received my - statement I was being charged a " residual interest '' amount of $5.00. Nothing else is due, only $5.00. I reached out to Chase about this and they were the one 's that informed me about the " residual interest '' is from - not being paid in full, even though I paid in full my - statement. I do n't know if what they are doing is right or legal. I am submitting payment because I do n't have Chase to ruin my credit.... |
JPMorgan Chase & Co. Credit card apr or interest rate September 17, 2016 - Why is it that banks will offer Balance Transfers at 0 % interest but wo n't lower an existing interest rate? I 'll tell you why. The financial institutions in this country are out of control again, and I " WILL NOT '' bail them out again. I, like - other Americans were so - the last time, I may never get to retire. Do something about the financial institutions in this country before it 's to late.... |
JPMorgan Chase & Co. Credit card apr or interest rate August 24, 2016 - I contacted Chase Bank a few months back to understand how they apply payments, I was told then that that payments are applied to the highest interest balance. Today -/-/16 I was reviewing my statements for the last few months and noticed that this has not been the case so I called Chase again. I spoke to a - in their - - T- call center who told me again that payments are in fact credited to the balance with the highest interest rate.. When I told her that based on the information on my statement this was not the case so she then told me that any payment I make first is credite... |
JPMorgan Chase & Co. Credit card apr or interest rate August 24, 2016 - Several years ago I accepted a fixed rate for " life of the loan '' on a credit card issued by Washington Mutual. The rate was 3.99 % for several thousand dollars. The account was sold to JPMorgan Chase. They bumped the rate to 28.99 % for no reason. There has never been a late pay nor any derogatory action on my part. I called Chase and asked to speak to a manager. I wanted to know where it was written that if the account was sold my interest rate could change. She did n't know, neither would she help me. They could not produce a document I signed or agreed to permitting that interest change... |
JPMorgan Chase & Co. Credit card apr or interest rate August 12, 2016 - I recently received a notice from Chase Bank informing me that the cash advance APR on my credit card would be raised from 19.24 % to 25.24 % on -/-/16. The notice stated that I could reject this change. I called the company to do so, and they informed me that if I rejected the change, it would automatically close my account. In essence, they told me that I had to accept these new terms, or my account would be closed.... |
JPMorgan Chase & Co. Credit card apr or interest rate August 10, 2016 - on my credit card statement it has your NEW BALANCE with interest & any new purchases. I paid the whole thing off, $23000.00 .A few days later I got another statement saying I owed more interest. I called Chase & they told me I owed more? I filed a complaint with the - & - Office. Chase called me & sent my card holders agreement. I read this & no place on it does it have if you pay the New Balance off in full... |
JPMorgan Chase & Co. Credit card apr or interest rate August 2, 2016 - I received a notice from Chase Bank USA in the mail stating that the terms of my cardmember agreement had been revised and that my Cash Advance APR rate would arbitrarily rise from 19.49 % to 25.24 %. I called the hotline posted on the notice and spoke with a customer service representative from Chase to dispute the changes to the agreement. The representative was kind, but told me that my only option to reject the interest rate hike was to close the account.... |
JPMorgan Chase & Co. Credit card apr or interest rate July 31, 2016 - I was being fraudulently charged for a gym membership that I had cancelled over 1-year ago. Throughout this year of additional charges, I had called Chase 6 different times to explain that I needed them to block the fraudulent gym membership charges from going through on my credit card. Chase failed to block these charges. As a result, I reported this to the CFPB. When Chase found out I had reported them to the CFPB for failing to protect me as a consumer, they raised the interest rates on my credit cards as retaliation. I just got a notice this week saying my interest rates went up. Chase pro... |
JPMorgan Chase & Co. Credit card apr or interest rate July 30, 2016 - I have a bookkeeper who takes care of all my bills for me. She 's been with me for many, many years. I used to make a lot of money until I had my daughter and became a single mom ... .my daughter was in -. It took all of my time and energy and I could barely work that year. Then the housing market crashed at the same time I could no longer pay my mortgage. I lost my house but did n't go into foreclosure thankfully, I 've always had good credit and before all of this I always paid my CCs off in full each month. When I had to move into a small apartment I also had to live off of my credit ca... |
JPMorgan Chase & Co. Credit card apr or interest rate July 29, 2016 - I have filed a complaint prior to this - asking Chase Bank ( the holder of my credit cards to lower the interest rate on my cards ( I have a perfect payment record on all my cards ). They did nothing. Since that time I have paid off my credit card debt, have - balances on my - Chase cards and have a - Credit Score- an excellent score. I have since contacted this bank and was told there was nothing they could do. The interest rates range from 19.99 % to 29.99 %. I appreciate the fact that we have the CFPB, but I also believe that this bureau needs the muscle to force these banks to ... |
JPMorgan Chase & Co. Credit card apr or interest rate July 19, 2016 - I called to close the credit card, because of really high interest. Answered all the questions and the card was not closed. The representatives were rude and unpleasant. Very Upsetting. Now they still applied the high interest and wont close the card with the original agreement.... |
JPMorgan Chase & Co. Credit card apr or interest rate July 15, 2016 - On my Chase statement closing -/-/2016, I was charged $7.00 in interest. I emailed Chase inquiring about this charge and how the math did n't add up. They relayed their formula to me, which make sense, but not the " Balance subject to Interest ''. Upon inquiring further as to how they calculated it, they provided me with a formula, but not with how they actually calculated it for me. I 'm filing a complaint with CFPB due to Chase overcharging me for interest without justification once I pointed the error out.... |
JPMorgan Chase & Co. Credit card apr or interest rate June 20, 2016 - Approximately 7 years ago, a " Penalty A.P.R. '' was applied to my Chase - credit card account. Since then, this credit card account has been in good standing with on-time payments. Additionally, I have - other personal Chase credit cards that are in good standing, I had a Chase bank mortgage for my former personal residence in -, California that has been paid in full, and my business savings account has had an average collected balance of over $25000.00 while earning virtually very little interest.... |
JPMorgan Chase & Co. Credit card apr or interest rate June 1, 2016 - Chase bank raised my interest rate from - to - on my current balance for purchases and any future purchases without notice to me on -/-/16. I tried calling the company who first stated it was done after review of my credit rating. Yet, when I told them my credit rating was steadily improved over the years since I have no late charges or over-balance issues, they stated they could do it periodically without notice to me. I then discovered that they are applying my payments which are over the minimum to the lower interest balance transfer amount before the higher interest balance tha... |
JPMorgan Chase & Co. Credit card apr or interest rate May 26, 2016 - Last month I paid off the entire previous balance ( $1500.00 ) and new balance ( $11.00 ) of my Chase credit card ( a total amount of $1500.00 ), 11 days before the statement closing date, bringing my balance to -. However, this month I received a bill for interest on the previous balance that was paid off in its entirety ( Balance : -, interest charged to me and due by - -, 2016 is $11.00 ). My understanding is that if you pay off the entire balance before the statement end date, then no interest should be charged on the purchases. This is how it works with my Chase Southw... |
JPMorgan Chase & Co. Credit card apr or interest rate May 24, 2016 - I have very high interest on my credit cards and when calling the companies they never will lower my interest rate, yet when I call - - - they can get lower interest rates. Why are these not available to the - through the credit card companies rather than having to go through a Debt relief. I am paying all of my bills on time however the interest rates are so high I ca n't get them paid down. Every time I call, the companies say there is n't anything available. Why ca n't they offer a lower interest rate to consumers rather than having to go through a debit relief company which I d... |
JPMorgan Chase & Co. Credit card apr or interest rate May 18, 2016 - I am under the impression that there is a fairly new law, within 10 years, that states when a consumer makes a credit card payment the amount goes to the higher interest rate first. I have a credit card with Chase Bank that I make more than the minimum payment and a portion of it is going to the - % balance with most going to the - % balance. I would like to find out if that is okay for a company to do that, or is Chase applying my payment incorrectly? Thank you!!... |
JPMorgan Chase & Co. Credit card apr or interest rate May 17, 2016 - I have had - credit cards from the same banking institution for many years. - has an interest rate almost double of the other -. I wanted to get that higher rate lowered at least a little bit. I hit a brick wall when calling the Customer Service number on the back of the card. I went to a local branch and spoke with the Branch Manager. He was very helpful and informative and said he 'd contact his counterparts in the Credit Card Division and see what could be done. He called me back within 24 hours saying he 'd hit the same brick wall. The Credit Division was adamant in their stance t... |
JPMorgan Chase & Co. Credit card apr or interest rate May 15, 2016 - I called the Chase credit card company to check the payment allocation rules before taking a Cash Advance. I was informed that a repayment would be allocated first to the Minimum Payment Due and after that against the highest interest balance. I took the advance. A while later when I was able to repay the advance, I checked my account online. The Cash Advance balance was showing, as was the Minimum pPayment Due. I made a payment sufficient to cover both. None of the payment was allocated to the Cash Advance balance. When I phoned to enquire they said I repaid it too early. I had to hold the Ca... |
JPMorgan Chase & Co. Credit card apr or interest rate May 14, 2016 - I applied online for a Chase credit card on - - 's site because it was advertising low APR interest rates & 0 % for 15 months on transferred balances for individuals with good credit ( my Credit score is - ). Within a few days I received letter informing me I was approved, however not all the account balances I requested transferred were granted because of the line of credit the CC Bank provided was n't high enough to cover the total amount so only - of the - accounts was totally transferred, leaving the second only partially transferred. If I was informed that my request could ... |
JPMorgan Chase & Co. Credit card apr or interest rate April 16, 2016 - They charge me 2000 % of what they pay me on my savings. ... |
JPMorgan Chase & Co. Credit card apr or interest rate April 15, 2016 - I have several credit cards through J P Morgan Chase. I have had to carry a balance on these cards because of emergencies and various other expenses. I have a perfect payment record for over ten years! I recently called this bank to ask for a lower interest rate ( now at - % ) and this terrible institution refused after a half hour on the phone. Is this agency doing anything about this legalized loan sharking? Why are these criminal interest rates allowed to stand? Credit card reform is almost meaningless without attacking these high rates. Again, I have a perfect payment record for over a ... |
JPMorgan Chase & Co. Credit card apr or interest rate April 14, 2016 - After being - from - - status as a - - - my credit card company, Chase Bank Card Services decrease my credit limits and increase my APR rate with out notification. After contacting Chase JP Morgan bank, they claimed they received late payments. I advise them, I never paid my account late, and I was recently released from - - and was not given proper notice of any change in the card agreement or notice of changes in payments or new interest rate. My understanding SCRA trigger certain requirements under the Truth in Lending Act and Reg Z. Generally, a credit card company ... |
JPMorgan Chase & Co. Credit card apr or interest rate April 9, 2016 - I was offered a credit card product that would serve as an overdraft protection option for my checking account. The program was offered at an introductory rate of 2.9 % and after the initial 6 month period would increase to the typical rate of 12.24 %. Instead of increasing to 12.24 % it went to 19.49 %. To summarize the impact what I ended up being charged was $2200.00 in interest vs. $1500.00. So at the end of the day I 'm legitimately liable for the $1500.00 and this is what I agreed to pay Chase. What makes this scenario worse is that I did n't realize they were only taking out the m... |
JPMorgan Chase & Co. Credit card apr or interest rate April 6, 2016 - I opened a Chase credit card in - with an APR of 19.99 %. In -, my card went over the limit by few dollars because a transaction was posted late. I paid the balances immediately. However, Chase started charging me penalty APR of 29.99 % because I went over the limit by few dollars only once. It has been almost 8 years since that incident and Chase has not revised my APR yet. I have contacted Chase twice in last 3 years I was told they do review lower APR eligibility every 6 months. I asked the representative what should I do to qualify, he told me to sign up for auto pay and keep my cre... |
JPMorgan Chase & Co. Credit card apr or interest rate April 5, 2016 - I made - purchases on -, on - - and - -, 2015, for $150.00 each, using a credit card from Chase bank. These were purchases, but Chase insists that they were cash advances, and accordingly charged me a $10.00 cash advance transaction fee and a higher cash advance interest rate. After I confronted Chase with a statement from - saying that - does not process cash advances, and threatened to file a complaint with the CFPB, they refunded my transaction fees as a " courtesy, '' but continue to insist that they were cash advances ( although I received no cash or anything... |
JPMorgan Chase & Co. Credit card apr or interest rate April 3, 2016 - - - - - - - - -, - - - - - - - - - FTC Complaint - - : Complaint against : - - - - - - - - - -, -- - ( - - - -, - and - - - - -, - - -, -, - - ( - - - - -, 1. Bank issued me a - - - - upon which I obtained loan in the amount of about $15000.00. The balance as of - -, - was $16000.00. 2. Chase Manhattan Bank assigned the debts to an - - - - without any intimation to me. 3. On - -, -, Assi... |
JPMorgan Chase & Co. Credit card apr or interest rate April 3, 2016 - I was offered no interest for balance transfers till -/-/-, made large payment for the regular balance that carries interest, payments on - & - - were allocated patially to the regular bearing interest, and as well to the balance transfer portion. nowhere was stated that payments will be allocated to that portion, as a matter of fact the law is that it should be allocated to the high interest. ... |
JPMorgan Chase & Co. Credit card apr or interest rate March 30, 2016 - Received a - misc from Chase Bank for overpaid interest due to the Service Members Relief Act. We are frustrated because this should not be considered income for us to pay taxes at years end. This was already tax from paycheck and then we issued a payment against the credit card debt. This is owed money. Not taxable money. I 'm not sure how these banks can get away with this. ... |
JPMorgan Chase & Co. Credit card apr or interest rate March 22, 2016 - I have had a Chase Freedom card since 2007. My interest rate at the start was - My credit was bad, I was lucky to get a card at all. Since them they have raised my credit limit three times, from $4000.00 to $13000.00. I have made every payment on time as proved by my credit reports from all the reporting agencies. My last payment to them was $9000.00 which left me a balance of $760.00. My credit score is -. When I asked them to lower my rate. They said no. I pointed out my payment history, they said I had the lowest rate available at that time. On credit card sites, the highest r... |
JPMorgan Chase & Co. Credit card apr or interest rate March 8, 2016 - I am concerned that Chase charged me trailing interest/ Residual interest on a balance that I paid in full. I usually pay in full but noticed they have been charging me this type of interest often even when the balance has been paid in full. ... |
JPMorgan Chase & Co. Credit card apr or interest rate March 7, 2016 - Chase Bank has charged a higher interest rate than allowable by law. I incurred a charge of $95.00 for my credit card annual fee on -/-/2016 and this was paid in full the following day on -/-/2016. The interest charged on this amount was $1.00 which equates to 1.147 % per day or 418.79 % per year. ... |
JPMorgan Chase & Co. Credit card apr or interest rate February 19, 2016 - I had an - credit card when I was in college. It was bought out by Chase Freedom. In the process of changing companies I missed a monthly payment in I believe -/-/-. Chase immediately penalized me by raising my interest rate to a borderline usury interest rate of 29.99 %. I graduated in -/-/- into a bad job market and was underemployed for much of -/-/- and -/-/- which made it incredibly hard to pay down my balance while the absurd interest rate was being applied. I eventually was able to pay off the balance. Since that time my credit has drastically increased and I have... |
JPMorgan Chase & Co. Credit card apr or interest rate February 16, 2016 - To whom this might concern, I am writing to complaint about Chase credit card fee management. Chase has violated the customer agreement when they keep charging the interest fee on the TOTAL PURCHASE of the month instead of the outstanding balance after I made the payments. For example, I purchased $4000.00, paid $3000.00, and am subjected to the interest charge on $1000.00. Chase charges the interest on my entire $4000.00 purchase for the periods for multiple months. I have attached my statements that show how Chase calculates the interest on the total monthly purchases. After mult... |
JPMorgan Chase & Co. Credit card apr or interest rate February 15, 2016 - I was " sold '' a Chase Slate card with a fixed 8.99 % for life interest rate for purchased and balance transfers - as long as I made at least the minimum payment on time every month. They recently ( - - ) raised my rate by .25 %, and claim my account was changed to a " variable '' account sometime back in -. I did not receive any such notice. ... |
JPMorgan Chase & Co. Credit card apr or interest rate February 3, 2016 - I paid off a credit card from Chase Visa and they sent me a bill for $13.00 on a - balance. Also they charged 27.99 % interest on - and 29.99 % on another and refuse to lower them both Chase Visas. ... |
JPMorgan Chase & Co. Credit card apr or interest rate January 23, 2016 - I signed up for the promotional rate of 0 % on -/-/15 for 21 months and there was a 2 % charge at that time for the balance transfer. Chase is stating that I signed up for a 0.99 % rate for 7 months which I have never signed up for such a short term promotion in my life. I was not paying attention to the .99 % interest they were charging but when It jumped up to 10 % I noticed. I consider this a bait and switch. ... |
JPMorgan Chase & Co. Credit card apr or interest rate January 20, 2016 - I closed my Chase credit card account on - -, - to opt out of further rate increases. At that time the interest rate was 7.99 %. In - - the rate increased to 8.24 % ( I do n't know why ) and increased again this - -, -, to 8.49 %. ... |
JPMorgan Chase & Co. Credit card apr or interest rate January 17, 2016 - CASE NUMBER -1. I filed a complaint on - -, - against JP Morgan Chase Bank and their Assignees -. The complaint related to fraudulent practices of advancing loans on credit cards by JP Morgan Chase Bank to which I was a victim. ( a ) - the key complaint against JP Morgan Chase Bank was the charging of interest at the usurious rate of 30 % which recovery was continued by their Assignees - as set out herein below. ( b ) JP Morgan Chase Bank has also expressed their inability to provide card member agreement or marketing materials at the time, the card was issued, which would... |
JPMorgan Chase & Co. Credit card apr or interest rate January 5, 2016 - I had made - balance transfers onto my Chase credit card to a 0 % interest rate for a total of $15000.00. I have subsequently been making my minimum payments as well as additional payments to cover my purchases. I recently found out that these payments are not being applied as they should pursuant to the Credit Card Bill of Rights. While the minimum payment is being applied to the lower rate, some of my payments above the minimum have also been applied to the lower rate instead of the higher rate as is required. I should have a balance of $14000.00 at 0 % now, but instead I have a balan... |
JPMorgan Chase & Co. Credit card apr or interest rate January 5, 2016 - Chase failed to provide 45 day notice for increase in interest rate on card. I called them when I found out about the increase, from a third party credit monitoring source, and was told that they mailed a letter -/-/-. This is not true as I received no letter from them in this regard. ... |