JPMorgan Chase & Co. Credit Card Complaint

APR or interest rate

JPMorgan Chase & Co. Credit card department,

APR or interest rate Ohio

My account statement for a Chase Credit Card was due on - - in the amount of $1700.00. I processed the payment in full on - - - day prior to the due date in the amount of $1700.00. The back of the statement states and I quote " If you pay your account in FULL each billing period by the due date and time due, NO INTEREST is charged on new purchases month to month ''. I call this evening and question why when I paid my account balance in full per my last statement was I charged $25.00 interest. I was told that is the interest due from the - of the month until such time I paid my balance on the -. That is contradictory to the information listed on the back of their statement. He then proceeds to tell me that if I pay the new balance in full with the interest charge by the due date I will not be charged any further interest. That is exactly what I did last month but yet am charged interest. I am forwarding this information to legal counsel as well as it appears there is " double dipping '' occurring and they feel the consumer wo n't questions this. If a statement balance is paid in full by the due date it is paid in full. At this rate you would never pay the card off as they would continue to generate interest monthly unless you overpaid.

JPMorgan Chase & Co. customer in Ohio
Jan 05, 2017

* Source: CFPB Complaint Database

JPMorgan Chase & Co. response to complaint:
Closed with explanation

Consumer disputes how JPMorgan Chase & Co. handled their complaint

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