JPMorgan Chase & Co. Credit Card Complaint

JPMorgan Chase & Co. Credit card department,

APR or interest rate Colorado

I had made - balance transfers onto my Chase credit card to a 0 % interest rate for a total of $15000.00. I have subsequently been making my minimum payments as well as additional payments to cover my purchases. I recently found out that these payments are not being applied as they should pursuant to the Credit Card Bill of Rights. While the minimum payment is being applied to the lower rate, some of my payments above the minimum have also been applied to the lower rate instead of the higher rate as is required. I should have a balance of $14000.00 at 0 % now, but instead I have a balance of $11000.00 at 0 % and $3000.00 at the higher rate because these payments have been misapplied.