Resources for resolving common issues with HSBC North America Holdings Inc. products and services
The Consumer Financial Protection Bureau (CFPB) is a 21st century agency that helps consumer finance markets work by making rules more effective, by consistently and fairly enforcing those rules, and by empowering consumers to take more control over their economic lives.
The CFPB will forward your complaint to HSBC North America Holdings Inc. and work to get a response. After your complaint is forwarded, HSBC North America Holdings Inc. has 15 days to respond to you and the CFPB. HSBC North America Holdings Inc. is expected to close all but the most complicated complaints within 60 days.
Submit a complaint Help Center
HSBC NORTH AMERICA HOLDINGS INC. Bank account or service account opening, closing, or management April 21, 2017 - I signed up for an HSBC Checking acc ount which offered a $350.00 welcome bonus after completing requirements. I have no received the welcome bonus.... |
HSBC North America Holdings Inc. Mortgage loan modification,collection,foreclosure December 1, 2016 - We have 7.25 % rate mortgage with HFC ( household Finance Beneficial ) They are and have been uncooperative in all aspects of business. They claim to have no fax, or email ... absurdly. When trying to refi, they strung us out as long as possible we waited a month for a confusing mortgage statement, consisting of - pages ... ( via USPS ) the rates rose, and that hurt us, and also the new lenders could n't make sense of what was sent. " never saw anything like that before ''. It took weeks just to affirm our request, as the agents for HFC somehow did not understand what we wanted. about a do... |
HSBC North America Holdings Inc. Mortgage loan modification,collection,foreclosure December 1, 2016 - I have has a second mortgage with HSBC since -/-/2006 at the rate of - %. I have paid my mortgage on time but, after all these years my loan amount have only decrease only by $4000.00, and on top of that at the present time I work only part time and my spouse is on a set income. We have request for HSBC to extend our home modification on our loan because of our circumstances have not change. The modification was for only - months before it ended. This is the interesting part about my situation. We received a loan to update our home for $39000.00 about - years ago. I pay $460.00... |
HSBC North America Holdings Inc. Credit card rewards November 27, 2016 - This is a small matter, and it happened last year, but I have found it to be greatly aggravating. Related thereto : How would you like to delve into the world of credit card " bonus points '' and related cash-back offers? The situation is as follows : In - of 2015 I opened a new account at an HSBC bank branch on - - - in -. Because my initial deposit was rather large, I became a new " premier '' customer. As such, HSBC gave me a new credit card and said that I 'd get " - points '' that I could turn into a $250.00 cash-back ( or $400.00 in airline tickets ) if I spent mo... |
HSBC North America Holdings Inc. Money transfers money was not available when promised November 22, 2016 - On -/-/2016 I requested a wire transfer of $22000.00 from my personal checking at HSBC account to a domestic non profit checking account at - belonging to a foundation that was managing a pleasure trip to - that I was taking. The transfer was processed via internet and all requested information was given. The funds were withdrawn from my account immediately, a fee was charged and the transfer confirmation said the funds would be available by - -. I was surprised by the length of time the transfer would take so I spoke to a customer person on -/-/- who said without doubt th... |
HSBC North America Holdings Inc. Credit card other August 5, 2016 - HSBC continues to report negative information on my credit report that is over 7 years old. I have - accounts with HSBC that are currently reporting as charge-offs. This information is over 7 years old. I called this to HSBCs attention and disputed with them. I received a letter - - ( see attached ) from HSBC stating that as a customer courtesy they had made the decision to delete the tradelines reporting. That the accounts would no longer be reporting. Since - - HSBC has reported - times to the credit burea and continues to report as charged-off. They reported it - - a... |
HSBC North America Holdings Inc. Bank account or service account opening, closing, or management August 4, 2016 - I would like to make a complaint for a security investment that I had with HSBC bank. I had this investment for a while and when I went to check on it in - - they advised that I did not have this particular investment. HSBC invested my monies with - which was later transferred to - -, - ( address - - - - -, - - ) which then was deposited in my HSBC account after maturity. I went to HSBC several times and they advised that they were unable to locate over $100000.00 worth of my investment. The last time I followed up with this was in - and the financia... |
HSBC North America Holdings Inc. Credit card credit determination August 1, 2016 - I attempted to pay my HSBC - ( Account - ) back in - 2016 via online payment. Thier system was down and I was unable to make the payment after several attempts. I managed to get through and call my payment in. I was refunded late fees due to their system being offline. Later, back in early -, I discovered that they had reported my account delinquent and had been reported to the various credit agencies. They had canceled my account without my knowledge. I tried to get them to remove the negative report, but they insisted they were not at fault - even though they had previously admit... |
HSBC North America Holdings Inc. Bank account or service account opening, closing, or management August 1, 2016 - I was a customer of HSBC bank. It - or - I had a personal checking and savings account with them. I called customer service to lodge a complaint that money was removed from my account without my authorization. They investigated it and decided to close my account. Unfortunately, because it was so long ago, I do not recall nor do I have my account number with this corporation. I attempted to open another account with them several years later. I was permitted to open the account. The following day customer service contacted me and informed me they closed my account due to my previous accoun... |
HSBC North America Holdings Inc. Credit card balance transfer July 27, 2016 - I was expecting some resolution from HSBC moths ago about a money Transfer done in - 2016. HSBC said that it was going to be result withing 8 weeks an still no answer, when I call costumer services nobody know anything about my case and I have left more than 10 voice MSG to the person in charge according to the letter attached. I dont understand why a bank will treat costumers this way... |
HSBC North America Holdings Inc. Credit card other July 26, 2016 - Did not provide a response Delinquent Account Lender -/-/16 HSBC BANK - - - -, NY - - A lender reported that you did not pay them on time, and the account is now 30, 60, or 90 ( or more ) days late Reporting Detail Account Number - Amount Delinquent $0.00 Account Balance $0.00 Payment Status Unknown Contact Method Other Got it - / - is posting an account delinquent which is being reported as 30,60,90 days past due. This should n't even be on my history. Also I called them and they keep giving me the run around and can not find this account.... |
HSBC North America Holdings Inc. Bank account or service account opening, closing, or management July 20, 2016 - In - -, after numerous customer service issues with HSBC, I visited the branch and told them I wanted to close all my [ and my son 's ] bank accounts. I did not surrender my safe deposit box at that time because it was paid through - -. It took months and much aggravation for HSBC to actually close our accounts. Then when pursuing a refinance in the fall of -, it was discovered that HSBC never filed a satisfaction of mortgage for a HELOC that they admitted was paid off in -. After hours and hours on the phone, email and at the branch, the only way I got the satisfaction of mo... |
HSBC North America Holdings Inc. Bank account or service deposits and withdrawals July 20, 2016 - attn : CFPB + FDIC Ombudsman Missing international $ wire transaction date -, 2016 sender __me, - - - - - - - - - - - - - , Bank HSBC HSBC Bank - - Limited Registered Office : HSBC House , - , - - , - , - - Registered Number - Incorporated in - , - - and regulated by the - Financial Services Commission Regulated in the - by the - - - - - - - Wire transaction -, HSBC - -ABA routing - SWIFT code is - - - - # - revised - - ( details amended ) This wire was never r... |
HSBC North America Holdings Inc. Bank account or service problems caused by my funds being low July 20, 2016 - I have been closing my account at HSBC by cancelling all of my activity in the account for the past two months. HSBC refused to notify me when a request for withdrawing funds from - - came in and I had no money in the account. They have my email address and often send me emails for new products and services. They deliberately covered the check so they could collect on the fees and penalties for an overdrawn account. I do not have overdraft protection, so they should not have covered the check and should have notified me immediately.... |
HSBC North America Holdings Inc. Credit card payoff process July 8, 2016 - - opted me in to over-the limit charges of - car without my permission .... much damage proceeds from this 2009 credit card act violation... |
HSBC North America Holdings Inc. Credit card other July 3, 2016 - Hsbc is inaccurately reporting on my credit. It is to my understanding that how long a credit item reflects on your credit for negative reporting is determined by the date of the last activity on an account. It is a serious violation of federal and state laws to not accurately report that information. Hsbc is reporting completely different dates on all - credit Bureus which was disputed and came back as reported accurate. This is a violation of my rights to have an accurate credit report and a total disregard for law.... |
HSBC North America Holdings Inc. Credit card delinquent account June 27, 2016 - I have an issue with my HSBC Platinum Master Card that HSBC has been unable to assist me with. I have n't received my statements since I had paid my last bill of $730.00 in -/-/-. I discovered this when my - - account showed a score reduction on my credit reports. Immediately I contacted customer service to let them know why I had not paid my bill of $28.00 from what would have been my -/-/- statement. Had I known about this, even the next month it would have been immediately rectified. After all who would run up $63.00 in fees on a $28.00 bill for spark plugs. While sp... |
HSBC North America Holdings Inc. Credit card other fee June 25, 2016 - when u call hsbc its very difficult to get thru. then when you do its very hard to understand the person who picks up the phone... |
HSBC North America Holdings Inc. Bank account or service account opening, closing, or management June 20, 2016 - HSBC closed checking account without any reason and refused to issue the bonus for account opening. From my side I made everything to fulfill the offer requirements ( funded the account in right time and amount, connected direct deposit ) Also I have sent requested documents, multiple emails and made a lot of calls to HSBC ). Whole story : In -, - I opened HSBC - account.It was opened with the following offer " Open an HSBC - relationship with a balance of $10000.00 or more in new funds and receive a $350.00 bonus ''. I funded the account with $10000.00, later I set up a dir... |
HSBC North America Holdings Inc. Credit card delinquent account June 5, 2016 - In 2007, I had a - Credit card with HSBC Bank on which I defaulted. Their collection efforts were unethical as they harassed and intimidated me to settle the account in full. I felt harmed by the stress and intimidation they caused me.... |
HSBC North America Holdings Inc. Credit card delinquent account June 5, 2016 - In 2011, I had a Visa Credit card with HSBC Bank on which I defaulted. Their collection efforts were unethical as they harassed and intimidated me to settle the account in full. I felt harmed by the stress and intimidation they caused me.... |
HSBC North America Holdings Inc. Bank account or service deposits and withdrawals June 3, 2016 - This is to express - concerns about HSBC banking. I began the process of transferring my investment accounts out of HSBC ( -, VA ) in latter - of - the process was completed by the end of -. I later closed all of the remaining accounts. When I returned home in - after a partial winter residence in the - of USA, there was a credit card bill from HSBC. I informed the branch manager where I previously banked ( -, VA ) that I had not used the credit card and no one else should have been able to use them because I had closed all accounts with HSBC. I wrote a statement and su... |
HSBC North America Holdings Inc. Mortgage loan servicing, payments, escrow account June 3, 2016 - Bad customer service by HSBC, principal payments made but were not applied to principal correctly. On the phone for hours trying to resolve issues and get pay off for loan... |
HSBC North America Holdings Inc. Bank account or service account opening, closing, or management June 2, 2016 - HSBC bank has not credited our account for $750.00 per their offer which is long overdue now. We opened our premier account with HSBC Bank with $100000.00 and had Direct deposit of more than - SS checks in our account as required by the HSBC Bank to qualify for a credit of $750.00. They are giving us run around and wasting our time and efforts without any action. They keep on avoiding to honor their commitment for which we have documentation. Please help us out, collect $750.00 as per original agreement.... |
HSBC North America Holdings Inc. Mortgage loan modification,collection,foreclosure June 1, 2016 - - - reside at - - - - ny - with my husband - and Daughter - - Hsbc Beneficial are nothing but scammers. They have ruined my life along with my family. The refuse to work with modification, lower interest rate. we are paying - which is extremely high. They are taking full advantage of us because of low credit scores, and lack of knowledge. How is it that those that were originally clients of Beneficial Finance, which is a predatory lender are now being taken advantage of a worse lender HSBC. We were n't ask if that 's what we wanted. Our accounts are sold out b... |
HSBC North America Holdings Inc. Mortgage loan servicing, payments, escrow account June 1, 2016 - Beneficial continues to deny the assistance requested with our account and to compensate us for our time and the lack of customer service and the ongoing damage it has done to us. The following are the issues that have not been resolved : On -/-/- Beneficial/HSBC erroneously sold our home mortgage to the - - - Master Participation Trust by labeling our account as in default, and/or a distressed loan in trouble. Not only were we not behind in payments we were ahead. As soon as - began servicing our loan we contacted them to let them know that false information had been provided... |
HSBC North America Holdings Inc. Bank account or service account opening, closing, or management June 1, 2016 - On -/-/2016, - - -, -, a Florida corporation, ( " - '' ), towed away my wife 's car which was parked arguably properly with a note inside the car explaining that there was difficulty with payment at a parking machine. The vehicle had apparently been parked at HSBC Bank, - - - -, - -, Florida -. HSBC 's lot had a sign referring to " display paid receipt '' and close on the sidewalk there was a machine that printed receipts for parking and it was not completely clear to her that the sidewalk machine was inapplicable to the HSBC 's parking lot. HSBC did not h... |
HSBC North America Holdings Inc. Credit card identity theft / fraud / embezzlement May 25, 2016 - In - and - I requested a copy of my credit files from each of the bureaus so that I could check my credit after an issue was brought to light by the IRS concerning a judgment which is a result of Identity theft. On checking my reports I noticed that there is account opened with HSBC Bank for over 7 years that is not known to me which is in default and is the reason why my credit is reporting so badly. I need to validate this account. Please ask the company to forward via CFPB all verification documents used to open this account ; signed contractual agreement ; and Identification used to ... |
HSBC North America Holdings Inc. Bank account or service deposits and withdrawals May 24, 2016 - I send a check like normally to pay my rent and the check was cashed in by someone else instead of the landlord. I had called my landlord and explain what happen and they do n't consider the problem and are charging us - legal fees and late fees. I 've talked to the bank serval times already and they keep telling me the same thing over and over again that the investigation is still undergoing. This process has been over a few months now and nothing has happen about that check or a refund from the bank to pay the landlord for rent.... |
HSBC North America Holdings Inc. Credit card other May 21, 2016 - A few days ago the author of this complaint ( sometimes hererin the " Complainant '' ) received a letter ( the " HSBC Letter '' ) dated - -, 2016 from HSBC Bank USA NA ( " HSBC '' ) informing the Complainant that my HSBC Platinum MasterCard Account With Rewards ending in - ( the " Account '' ) had been closed by HSBC because HSBC had determined the Account had been inactive for 12 months or more. Immediately before the Account 's closure by HSBC the Account had more than - Reward credits ( the " Credits '' ) credited to it by HSBC, the exact number of which is not now known to the ... |
HSBC North America Holdings Inc. Mortgage loan servicing, payments, escrow account May 17, 2016 - In a letter dated - -, -, - - -, attorney for Beneficial states, " I have confirmed with Beneficial that its pre-Petition arrears claim was paid in full, and that the debtors are up to date with respect to remittance of their post-Petition mortgage payments. '' This letter was addressed to - - -, -, Chapter - Bankruptcy Trustee regarding the Notice of Final Cure Payment and Completion of Plan Payments. In a letter dated - -, - from - - - by - - of HSBC they stated to the NYS - : " An audit has been completed. '' " We have completed r... |
HSBC North America Holdings Inc. Mortgage loan servicing, payments, escrow account May 17, 2016 - HSBC has failed to provide an IRS Form - to me for 2014. I can not file my taxes without it and the IRS has contacted me about being late. I have contacted HSBC numerous times without successful outcomes.... |
HSBC North America Holdings Inc. Mortgage loan servicing, payments, escrow account May 17, 2016 - Hello, The incident happens, when I make a Payment to HSBC Mortgage services the Monthly payment of $ $2000.00. And during the payment I made by internet 1 ) of -, 2 ) -, 3 ) - before the mature date of which is on the - of the month thereafter when I try to make a payment of - into make other payment in the system appears in their computer is on maintenances but during the payments they set - charge of - dollars of which I consider no justifications because is not my problem they having error in their system.... |
HSBC North America Holdings Inc. Bank account or service making/receiving payments, sending money May 13, 2016 - I would like to pay HSBC BANK OFF!! BUT I CAN NOT PAID THEM, THE CREDIT CARD DEBT. BECAUSE I AM IN FINANCIAL DISTRESSED AND UNABLE TO PAID THE FULL AMOUT DUE EACH MONTH, BUT I AM ABLE TO PAID SOMETHINGS. I REQUESTED A HARDSHIP PROGRAM, AND THEY DENIDED ME THE HARDSHIP PROGRAM, THREE TIMES.... |
HSBC North America Holdings Inc. Mortgage loan servicing, payments, escrow account May 12, 2016 - HSBC Beneficial is the owner of my mortgage. I am currently not up to date with my monthly payments. For the last three months I have paid per the agreement made with them to catch the payments up, yet every month I am being charged $25.00. for what they describe as a `` drive by '' to see if I am still occupying the property. `` DRIVE BY '' words used by - -! they know I am still in the home and has not abandoned it from conversations I have had with them! Why are they allowed to get away with this, this is wrong! They have been profiled as a predatory lender. My interest rate is 7.74... |
HSBC North America Holdings Inc. Mortgage loan servicing, payments, escrow account May 12, 2016 - HSBC Mortgage Service Center is my current lender. I filed Bankruptcy in -/-/- and discharged in - -. My credit report is incorrect. I am trying to refinance my home and because of this inaccurate reporting I 'm unable to move forward. They have not filed any payment history and recorded my bankruptcy as - -. I have remained current on my payments with them since my bankruptcy discharge which reaffirms my debt. I have requested in writing, calls, faxes to have this fixed on my credit report with HSBC as well as -, - and - to no avail. I have attempted - times with ... |
HSBC North America Holdings Inc. Mortgage credit decision / underwriting May 11, 2016 - I would like to know if I can sue HFC for their violations against me. My spouse passed away three years ago, after he passed away I received a life insurance settlement to pay off - of my mortgage. While waiting, my spouses pension went through and I paid all the back mortgages up to date. At that time I was two months ahead in mortgage. After HFC applied the life insurance I was told I was I was two months behind. I believe HFC owes me two months mortgage. I was paying $1600.00 a month. I would like for them to pay me the $3200.00 they owe me. I am attaching a copy from the Department... |
HSBC North America Holdings Inc. Bank account or service account opening, closing, or management May 11, 2016 - I had an insured money director account in - Bank of New York. I used it to pay some bills. In - - i sent a check to - - that was returned in - - with a legend : Return reason-e : unable to locate acct. Since then i have trying to get in contact with them but had no response.... |
HSBC North America Holdings Inc. Mortgage loan modification,collection,foreclosure May 7, 2016 - We refinanced our home in -, - with - -. In doing so, it was a predatory ARM. We received a letter from the bank officer stating that we would refinance incurring no additional fees after our credit rating had improved within six months. The mortgage was then turned over to - - which in turn sold it to HSBC without our knowledge until we received the monthly mortgage statement with HSBC in -, -. With the building trades businesses failing in the Michigan downturned economy, jobs losses, our family was forced to file bankruptcy in -, - and we did not affirm our hom... |
HSBC North America Holdings Inc. Consumer Loan managing the loan or lease May 6, 2016 - In -/-/- my wife and I received a home equality loan from HFC\Beneficial Finance for $20000.00. We signed did sign the contract to be paid at an 8 %. The agent took it to the back to make a copy to which he fold and put it in an envelope. Thinking this is a reputable company we did n't think to open the contract and look again. We made the payments every month up until -/-/- when I inquired to the new company - to why I am still getting a bill. That when I found out that the agent had changed the contract by putting a - in front of the - making it 18 %. I would 've never s... |
HSBC North America Holdings Inc. Mortgage loan modification,collection,foreclosure May 6, 2016 - On - -, -, I purchased my home located at - - - -, -, Georgia - for $160000.00. The loan was evidenced by a Security Deed, '' naming - as the " Lender '' and - as the " grantee, '' or beneficiary, of record acting solely as nominee for same. The Loan was one of those Adjustable Rate Mortgages ( ARM ). I did n't want this kind of loan I had good credit but was told at the time that I could be put in a fixed loan at a later time. On or about - -, - my loan account was transferred to HSBC. My monthly note kept getting higher and higher until I was havin... |
HSBC North America Holdings Inc. Money transfers fraud or scam May 4, 2016 - My husband had a contract in -, on his way home he was stopped at the airport going through - because he had more than $10000.00. His money and passport were confiscated until he paid the taxes and showed proof of how the money was obtained, as well as other requirements. Once the money was returned to him, he went to HSBC to inquire about opening an account so that the money ( $70000.00 ) could be wired to the - to avoid additional problems going through -. They told him they could help and it would be better to open the account in my name. I filled out an HSBC - applicatio... |
HSBC North America Holdings Inc. Mortgage loan servicing, payments, escrow account May 3, 2016 - HSBC/Beneficial does not know how to do basic accounting. The error occurred in - - when they applied payments received for the - mortgage payment to - -. This is evidenced by their letter dated - -, - which stated that we could lose our home because it was 30 days in default. They sent a total of - copies of this letter : - that were sent certified mail ( 1 for my husband 1 for myself ) to the same address and - that were sent my regular mail. Apparently they do n't know how to read their own records. At that time they knew the loan had been sold to - as th... |
HSBC North America Holdings Inc. Mortgage loan servicing, payments, escrow account May 3, 2016 - Through the HSBC Bankruptcy Department I have been making mortgage payments since -. I received a letter dated - -, - from HSBC that the Life Insurance coverage for my mortgage has been terminated due to Past Due Insurance premium remittance. The optional life insurance premium is a part of my mortgage payment that I make monthly so how is this premium past due? I have been contacting them since - - to get some sort of resolve through the HFC Research department. They have sent to me useless and outdated information in the form of a history of my account, and in no way addres... |
HSBC North America Holdings Inc. Mortgage credit decision / underwriting May 2, 2016 - My husband and I are trying to refinance our mortgage with - - - -. Beneficial who now holds the mortgage is refusing to send - - a 12 month payment history even though I 've never missed a payment. I think they are doing this on purpose so they can keep collecting the 8.2 % interest I am currently paying them. For 6 weeks they kept telling us they were doing it, then they said because we filed bankruptcy ( of which they were not a part of ) 5 years ago that they ca n't send the request of 12 month payment history to -. This is not the first time I have had problems with B... |
HSBC North America Holdings Inc. Mortgage loan modification,collection,foreclosure May 2, 2016 - I continue to be denied mortgage assistance based on affordability as a result of false income inputs calculated and exploited by HSBC ( - - ). The purpose of this complaint is to obtain the raw data used to calculate the gross monthly income, net monthly income, and total expenses for me that was used to deny me for mortgage assistance multiple times now. I provided HSBC ( - - ) with every document that was requested to include a letter of explanation for my income. Nevertheless, HSBC ( - ) has continued to use erroneous income figures to deny me for mortgage assistance. I ha... |
HSBC North America Holdings Inc. Mortgage loan modification,collection,foreclosure May 1, 2016 - 1. The first complaint that I have is that I requested a loan modification -/-/2015 because I was unable to make my payments at the current rate and I was approved. I followed everything I was supposed to do according to the verbal conversation I had with the representative. After I mailed the 4th payment I received a letter telling me the loan mod was cancelled because I had not sent back the paperwork. I called and asked what paperwork they said the modification agreement. When I requested them to send it back out so I could sign it, their response was no we will not send the paperwork aga... |
HSBC North America Holdings Inc. Mortgage loan modification,collection,foreclosure May 1, 2016 - I would like to file a FTC claim of Fraud against Mortgsge Co, and the unknown Note Holder ( s ). According to an Independent Forensic Loan Audit, my mortgage violated several FTC and other Laws, Acts, and Regulations. Mortgage payments were made to several different Mortgage Cos. and Mortgage Service Cos. However, A different, recently Assigned Trust/Company has been granted a " Summary Judgment for Foreclosure & Sheriff Sale '' .of my home. I had requested a " Validation by contracts '' of the alleged debt several times. One request was by fax. The request was to provide proof of the debt or... |
HSBC North America Holdings Inc. Bank account or service making/receiving payments, sending money April 30, 2016 - HSBC processed an unauthorized $2100.00 debit from my checking account on -/-/16 and still has not returned the funds or given me a status of the investigation. In - I went to a branch in - NY to set up a recurring monthly rent payment to my landlord 's - checking account. Last month I went to the same branch to cancel all future payments ( including -/-/16 ), because I was moving. A branch employee had me fill out some paperwork, gave me a fax receipt, and confirmed that all future payments would be cancelled ( including -/-/16. ) On -/-/16, the payment pr... |
HSBC North America Holdings Inc. Mortgage settlement process and costs April 29, 2016 - Erroneous fees being charged to my account of $7000.00 on - - 2007. Claims made that the amount covers interest and fees associated with late payments form - - 2007 to - - 2007. This does not add up. Any late payments came from the misallocation of funds on their part and not mine. Often with HSBC my payments would not be applied to my mortgage and put in holding account. I should not have charged the amount in question. The amount is showing up as Deferred Balance. ... |
HSBC North America Holdings Inc. Credit card credit card protection / debt protection April 26, 2016 - This complaint is about HSBC handling dispute. After months fooled by a merchant -, and the dispute is not working. I decide to get help from - government. So I have report this fraudulent activity to " - - - '' in -. The - forward my report to - police department. After the police department investigating the matter and they found I was frauded by -. I have received a report from - - - - and I forward this report to HSBC dispute department. To My surprise, HSBC still want to get a word from - that they are going to credit back the money to card befor... |
HSBC North America Holdings Inc. Mortgage settlement process and costs April 25, 2016 - On or about - -, 2006, I financed and obtained a Refinanced Mortgage Loan in the sum of $380000.00. HSBC concealed the fact that the loan given to me was an " Adjustable Rate Note ''. As evidenced by the recorded Deed of Trust the box entitled " Adjustable Rate Rider '' that is supposed to be checked if the Loan is Adjustable was not checked and the required Adjustable Rate Riders that are supposed to be attached are not attached. ( See Deed of Trust attached ). I signed a fixed rate 30-year mortgage. HSBC has substituted for the fixed rate note signed by me for a variable interest ra... |
HSBC North America Holdings Inc. Mortgage loan modification,collection,foreclosure April 25, 2016 - My ex-wife tried to refinance her home, the home had a 2nd on it from HFC. The loan would go through because HFC reported that I still owed money on the loan. HFC reported that I owed $5000.00, plus interest for the last 5 years, meaning I owe them $10000.00. The 2nd from HFC was included in my bankruptcy 5 years ago. The debt was paid and the bankruptcy court sign off on my case about 5 years ago. I believe that HFC is acting in bad faith by not accepting the payoff, in addition they have had the 5 previous years to notify me of this debt, they have n't, nor does a failure to pay a debt... |
HSBC North America Holdings Inc. Mortgage application, originator, mortgage broker April 23, 2016 - HSBC has been holding me hostage over my mortgage since -/-/2008. I have been approved for over - loan modifications since 2008, however, after each approval, HSBC fails to send me the modification documents and approvals, and continues to solicit me for other loan modifications, when there is a court order on file with - County, SC, stating that HSBC is not allowed to contact me directly. More Recently, HSBC defense council, - -, has promised my attorney and I that she will expedite my loan modification. see attached letter. It has been two years, and - - has never respond... |
HSBC North America Holdings Inc. Mortgage loan servicing, payments, escrow account April 22, 2016 - After a year and a half working with HSBC mortgage on a loan modification, I was told that my modification was denied due to insufficient income. I filed an appeal and was denied a second time. In speaking to one of the representatives, I was told that my expenses exceeded over $7000.00 per month which is incorrect. I was also advised by my counselor that my interest rate increased in - 2016 from 3.25 % to 4.25 %. I was never notified of an interest rate change. During the modification process HSBC refuse to take my mortgage payments and now I am over $25000.00 behind and facing foreclo... |
HSBC North America Holdings Inc. Credit card closing/cancelling account April 19, 2016 - On -/-/2016 contacted HSBC Bank to register Credit Card for online access to pay bills. Was advised they could n't do it and to call a different number. I had them transfer me and was advised that the account had been closed and that I was classified as " deceased ''. They told me I had to go into a branch location with ID to verify identity. I went to the HSBC Branch In -, MD @ - - - -, -, MD -. They took photocopies of my ID 's and said that there was nothing they could do at the present time and had to be worked on in house. They said someone at HSBC made an error... |
HSBC North America Holdings Inc. Bank account or service account opening, closing, or management April 15, 2016 - I received a letter from HSBC indicating that a recent review was conducted of my online savings accounts and that due to this review HSBC was closing my accounts. In the letter it states I can access my online account to transfer money using a wire transfer. I tried to access my online account through multiple avenues ( smartphone, PC ) but could not access my account due to a " technical error ''. I then call HSBC customer service where they could not give me any information about why they were closing my account or any of my regular account information. The HSBC customer service rep told me... |
HSBC North America Holdings Inc. Bank account or service deposits and withdrawals April 15, 2016 - I was charged by my bank HSBC a monthly amount of $20.00 from - 2015 to - 2015 without knowledge or authorization. When contacted the bank they refunded me $40.00 out of a total of $140.00. No explanation were given to me. ... |
HSBC North America Holdings Inc. Mortgage credit decision / underwriting April 15, 2016 - My mortgage servicer HSBC sent me a letter stating that they sent my encrypted information to a third party in error. Since than I have had some of my accounts stolen and I have been forced to get on a credit monitoring program. I filed a complained with their office of the president. I am told that the case is closed and that they called me once. I am continuously getting calls asking me if I took out several loans. This is a nightmare. Please help me. ... |
HSBC North America Holdings Inc. Mortgage loan modification,collection,foreclosure April 15, 2016 - I requested a copy of my mortgage note from HSBC on - -, - and I have not received the documents yet it has been nearly 2months now. HSBC acquired the mortgage -/-/- and I have paid on time for 12 years. I am seeking assistance from HomeSafe Georgia because I lost my job 10 months ago and due to my age etc. I have yet to get an interview after working 17 years as a contractor to the Centers for Disease Control and Prevention. I need a copy of the note that is required to complete my application. HSBC has not been of any assistance and is using stall tactics to get my home so ... |