HSBC North America Holdings Inc. Mortgage Complaint

HSBC North America Holdings Inc. Mortgage department,

Conventional adjustable mortgage (ARM) Loan servicing, payments, escrow account Virginia

After a year and a half working with HSBC mortgage on a loan modification, I was told that my modification was denied due to insufficient income. I filed an appeal and was denied a second time. In speaking to one of the representatives, I was told that my expenses exceeded over $7000.00 per month which is incorrect. I was also advised by my counselor that my interest rate increased in - 2016 from 3.25 % to 4.25 %. I was never notified of an interest rate change. During the modification process HSBC refuse to take my mortgage payments and now I am over $25000.00 behind and facing foreclosure. This is my second time filing a complain, my first case was closed without any resolve.