HSBC North America Holdings Inc. Credit Card Complaint

Credit card protection / Debt protection

HSBC North America Holdings Inc. Credit card department,

Credit card protection / Debt protection California

This complaint is about HSBC handling dispute. After months fooled by a merchant -, and the dispute is not working. I decide to get help from - government. So I have report this fraudulent activity to " - - - '' in -. The - forward my report to - police department. After the police department investigating the matter and they found I was frauded by -. I have received a report from - - - - and I forward this report to HSBC dispute department. To My surprise, HSBC still want to get a word from - that they are going to credit back the money to card before HSBC can do something to continue this " dispute ''. To me, it is just not make any sense, this is not a normal business activities, it is crime, - promise to sent back the money back to me, many time, in email and over the phone, They just do n't do it. I really want HSBC do something to get my money back to card.

HSBC North America Holdings Inc. customer in California
Apr 26, 2016

* Source: CFPB Complaint Database

HSBC North America Holdings Inc. response to complaint:
Closed with explanation

Created with Highcharts 4.2.3HSBC North America Holdings Inc.Complaint HistoryComplaints4/201600.250.50.7511.25Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3HSBC North America Holdings Inc.Credit card protection / Debt protection100.0%Closed with explanationSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageCredit card protection / Debt protection0.2%7.8%6.7%5.5%0.4%26.6%52.4%0.3%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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