HSBC North America Holdings Inc. Credit Card Complaint

HSBC North America Holdings Inc. Credit card department,

Credit card protection / Debt protection California

This complaint is about HSBC handling dispute. After months fooled by a merchant -, and the dispute is not working. I decide to get help from - government. So I have report this fraudulent activity to " - - - '' in -. The - forward my report to - police department. After the police department investigating the matter and they found I was frauded by -. I have received a report from - - - - and I forward this report to HSBC dispute department. To My surprise, HSBC still want to get a word from - that they are going to credit back the money to card before HSBC can do something to continue this " dispute ''. To me, it is just not make any sense, this is not a normal business activities, it is crime, - promise to sent back the money back to me, many time, in email and over the phone, They just do n't do it. I really want HSBC do something to get my money back to card.