HSBC North America Holdings Inc. Mortgage Complaint

Conventional fixed mortgage Loan servicing, payments, escrow account

HSBC North America Holdings Inc. Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Indiana

Bad customer service by HSBC, principal payments made but were not applied to principal correctly. On the phone for hours trying to resolve issues and get pay off for loan

HSBC North America Holdings Inc. customer in Indiana
Jun 03, 2016

* Source: CFPB Complaint Database

HSBC North America Holdings Inc. response to complaint:
Closed with explanation

Created with Highcharts 4.2.3HSBC North America Holdings Inc.Complaint HistoryComplaints2/20163/20164/20165/20166/201602468Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3HSBC North America Holdings Inc.Loan servicing, payments, escrow account95.0%5.0%Closed with explanationIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageLoan servicing, payments, escrow account0.2%5.8%5.1%1.1%2.3%4.0%80.3%1.2%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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