HSBC North America Holdings Complaint

HSBC North America Holdings Inc. Bank account or service department,

Checking account Account opening, closing, or management Texas

HSBC closed checking account without any reason and refused to issue the bonus for account opening. From my side I made everything to fulfill the offer requirements ( funded the account in right time and amount, connected direct deposit ) Also I have sent requested documents, multiple emails and made a lot of calls to HSBC ). Whole story : In -, - I opened HSBC - account.It was opened with the following offer " Open an HSBC - relationship with a balance of $10000.00 or more in new funds and receive a $350.00 bonus ''. I funded the account with $10000.00, later I set up a direct deposit to it. Everything was fine. Sometime in -, - I received voicemails from HSBC and a mail which indicated that HSBC need some documents from me and that account could be closed if I do not provide the information. First, I was surprised why HSBC opened and let

sent multiple emails asking for confirmation to that person and to - '. I have never got a response.Sometime later the account was closed and I received a check. I called Customer Service to figure out what is going on. They opened a complaint for me. ). I called HSBC Customer Service multiple times but they said that they are unable to resolve this issue and that I do need to contact executive office. I contacted HSBC executive office and you were unable to explain why no one acknowledged receipt of requested information. You also mentioned that " The Bank also has the right to close your account at any time for any reason or no reason. '' On -/-/- I 've contacted HSBC executive office asking for the above mentioned $350.00 bonus. As per HSBC response " To clarify, the checking account application was never approved. '' My concern is how HSBC allowed me to fund HSBC Checking account if it was never approved. The transactions to HSBC Checking account ( all accepted ) : -/-/- - ( Direct deposit ) -/-/- - ( Direct deposit ) -/-/- - ( Direct deposit ) -/-/- - ( Direct deposit ) -/-/- - ( Initial deposit ) From my side I made everything to fulfill the offer requirements ( funded the account in right time and amount, connected direct deposit ) Also I have sent requested documents, multiple emails and made a lot of calls to HSBC ).