HSBC North America Holdings Inc. Bank Account Or Service Complaint

Savings account Account opening, closing, or management

HSBC North America Holdings Inc. Bank account or service department,

Savings account Account opening, closing, or management Missouri

I received a letter from HSBC indicating that a recent review was conducted of my online savings accounts and that due to this review HSBC was closing my accounts. In the letter it states I can access my online account to transfer money using a wire transfer. I tried to access my online account through multiple avenues ( smartphone, PC ) but could not access my account due to a " technical error ''. I then call HSBC customer service where they could not give me any information about why they were closing my account or any of my regular account information. The HSBC customer service rep told me that once I got the letter she could not give me any information about the account.

HSBC North America Holdings Inc. customer in Missouri
Apr 15, 2016

* Source: CFPB Complaint Database

HSBC North America Holdings Inc. response to complaint:
Closed with explanation

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