HSBC North America Holdings Inc. Mortgage Complaint

Conventional fixed mortgage Credit decision / Underwriting

HSBC North America Holdings Inc. Mortgage department,

Conventional fixed mortgage Credit decision / Underwriting Ohio

My husband and I are trying to refinance our mortgage with - - - -. Beneficial who now holds the mortgage is refusing to send - - a 12 month payment history even though I 've never missed a payment. I think they are doing this on purpose so they can keep collecting the 8.2 % interest I am currently paying them. For 6 weeks they kept telling us they were doing it, then they said because we filed bankruptcy ( of which they were not a part of ) 5 years ago that they ca n't send the request of 12 month payment history to -. This is not the first time I have had problems with Beneficial. I tried to file a complaint with the - last year or year before last because they were not taking the tax payments I was making to them and applying it towards the taxes. That was never resolved.

HSBC North America Holdings Inc. customer in Ohio
May 02, 2016

* Source: CFPB Complaint Database

HSBC North America Holdings Inc. response to complaint:
Closed with explanation

Created with Highcharts 4.2.3HSBC North America Holdings Inc.Complaint HistoryComplaints4/20165/201600.511.522.5Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3HSBC North America Holdings Inc.Credit decision / Underwriting100.0%Closed with explanationSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageCredit decision / Underwriting2.2%77.1%5.6%6.3%1.2%5.8%1.3%0.6%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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