HSBC North America Holdings Inc. Mortgage Complaint

Conventional fixed mortgage Loan servicing, payments, escrow account

HSBC North America Holdings Inc. Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Virginia

HSBC Mortgage Service Center is my current lender. I filed Bankruptcy in -/-/- and discharged in - -. My credit report is incorrect. I am trying to refinance my home and because of this inaccurate reporting I 'm unable to move forward. They have not filed any payment history and recorded my bankruptcy as - -. I have remained current on my payments with them since my bankruptcy discharge which reaffirms my debt. I have requested in writing, calls, faxes to have this fixed on my credit report with HSBC as well as -, - and - to no avail. I have attempted - times with all supporting documentation ( Bankruptcy Discharge dated -, payment history, credit report showing inaccurate information ) and neither HSBC nor the credit bureaus are willing to help. Both point to each other that it is their responsibility to correct this on my credit report. I desperately need assistance in having HSBC Mortgage Service Center be added to my credit report with the correct payment history and correct BK date of - -. I can provide all supporting documentation to you if needed. I appreciate your time and assistance and can be reached at -. Kind regards, - - - - - -. -, VA -

HSBC North America Holdings Inc. customer in Virginia
May 12, 2016

* Source: CFPB Complaint Database

HSBC North America Holdings Inc. response to complaint:
Closed with explanation

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