Conventional fixed mortgage Loan servicing, payments, escrow account
HSBC North America Holdings Inc. Mortgage department,
Conventional fixed mortgage Loan servicing, payments, escrow account New Jersey
Through the HSBC Bankruptcy Department I have been making mortgage payments since -. I received a letter dated - -, - from HSBC that the Life Insurance coverage for my mortgage has been terminated due to Past Due Insurance premium remittance. The optional life insurance premium is a part of my mortgage payment that I make monthly so how is this premium past due? I have been contacting them since - - to get some sort of resolve through the HFC Research department. They have sent to me useless and outdated information in the form of a history of my account, and in no way addressed this matter. I have no other recourse but to involve this agency to assist me in resolving this matter.
HSBC North America Holdings Inc. customer in New Jersey
May 03, 2016
* Source: CFPB Complaint Database
HSBC North America Holdings Inc. response to complaint:
Closed with explanation
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