Tower Loan consumers have reported over 160 official complaints. Out of the 160 consumer complaints against Tower Loan, 12% were disputed by the consumer (i.e. the consumer was not happy with how Tower Loan responded to their complaint) and 99% were processed in a timely manner. 1% of consumer complaints against Tower Loan resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
Submit a complaint with the Consumer Financial Protection Bureau today
File ComplaintStop harassing phone calls, know your rights and what you can do to stop them
Stop CallsTower Loan Consumer Loan problems when you are unable to pay April 4, 2017 - I took out - loans with - -. The first - was to get my credit up to finance furniture, and the second one was for moving. I have been unable to pay the full amount due to - and the loss of - part-time job within six months. Tower Loan, even when I do pay, will call me to offer me payday loans, will call me the day my loan is due, and if I am unable to pay the full amount, I get harassing phone calls. I have sent them a hardship letter telling them of what has happened and that I plan on paying them in the near future, but it has fallen on deaf ears. I still get harassed conti... |
Tower Loan Consumer Loan problems when you are unable to pay March 29, 2017 - I have experienced financial difficulty. From the beginning I was in contact with Tower Loan to let them know I was trying to get them paid but I was struggling. From the beginning they were very rude to me. My first attempt to get the past due debt taken care of was going through a debt consolidation company. When I told tower loan this i spoke to - who was the manager at the time and she said she would make a note of it. After that she never called me. I was advised to send my creditors a cease and desist letter to all my creditors so I sent one to tower loan. There was a change over in m... |
Tower Loan Consumer Loan problems when you are unable to pay March 29, 2017 - We have - different loans with Tower Loan - - with the office in -, MO, the other with the -, MO office. We are in financial trouble and I sent both a letter last month that we have hired an attorney to explore our options. It states to contact the attorney and not us. - was the first month that we did not make a payment. The - office sent us a right to cure letter, the - office is calling us multiple times per day and threatening to take the collateral from us. The manager - yelled at my husband.... |
Tower Loan Consumer Loan problems when you are unable to pay March 8, 2017 - I had medical issues and got behind on my payments on a loan secured by furniture and a signature loan. I kept in touch with the loan company, however they continue to call me and threaten me. They have said that they want to know what time they can come pick up the furniture, told me repeatedly that they would sue me, garnish my wages, and put a lien against my home on both loans. They try to force me to come in on a particular date and I tell them I do n't have the funds and can not come in on that day so then the threats start. They have come to my home ( I was n't here ) and left a card. T... |
Tower Loan Consumer Loan problems when you are unable to pay March 7, 2017 - I have had a loan out with this company for a number of years. Recently i fell behind on my bills. Too many credit cards and loans. I decided to join a debt relief program to help me get out of debt. I sent a letter to this company that the debt relief program told to me to send to them notifing them of a change of contact. The company continued to mail late notices. Someone who works for that company came to my home. I wasen, t there so they left a late notice with my wife. I called and talked to someone working there and asked if they had gotten the change of contact info that i had sent t... |
Tower Loan Consumer Loan managing the loan or lease February 24, 2017 - Tower Loans, - Missouri after being asked in writing to stop harassing calls, continues to call me multiple times per day. They call my work cell phone despite being asked to stop. They continue to call over and over, and leave messages that say " I know you have made your payment, but we need to talk to you ... '' or " this is -, please call me back ''. They call from ( - ) - and ( - ) - mostly.... |
Tower Loan Debt collection communication tactics called after sent written cease of comm February 22, 2017 - I am no long able to pay this debt. I informed the company of this in - 2016 also informed them to take whatever action they needed to take. They have not taken any legal action to resolve this debt instead I am receiving daily phone calls. I have asked then repeatedly to stop calling me. My attorney sent them a letter asking them to stop contacting me and to only contact his office with any further contact. I am still receiving daily phone calls.... |
Tower Loan Consumer Loan problems when you are unable to pay February 13, 2017 - I obtained a loan from Tower Loan on - for the amount of $2500.00 for funiture that my son needed. My son was making the payments on this loan and I was n't aware that he was behind on the payments. ( I still have n't seen proof of the fact they say he was behind ) When I became aware of the late payment, through a phone call from a representative from Tower Loan, I got a copy of my credit report dated - -, - and there were no late payments reported on that credit report. I started receiving calls from Tower Loan representatives in -, - threatening to sue me because I had... |
Tower Loan Consumer Loan managing the loan or lease February 7, 2017 - Was not able to make a payment due to being out of town. Company calls my employer multiple times a day. Somehow the company acquired my boss 's personal cell phone number and contacted him to intimidate me into paying off my loan.... |
Tower Loan Consumer Loan problems when you are unable to pay January 17, 2017 - I have done business with Tower Loan in -, La ( - ) before, last year in fact. However, when I had issues making payments they never gave me a hard time and worked with me. I was never more than a week or two late and thankfully I ended up paying them off early. In - of 2016, I took out another loan and this month following the holidays and an issue that I was settling financially I ended up being 30 days late. When the branch manager called for my payment I told her I was n't able to pay at the moment, that I could make both last month and this month 's payment in two weeks and my ac... |
Tower Loan Consumer Loan problems when you are unable to pay January 11, 2017 - My name is - - -. I sent Tower Loan a letter asking them to stop calling my work place -/-/-, and they continue to do so, even calling my former workplace. Below is an e-mail that I received from my former job : Hello - : I appreciate the message. I have asked them to stop calling. Also, I am contacting the consumer protection agency for them to stop calling. You can report them if they continue to call : http : //www.consumerfinance.gov/. Thanks, - From : -, - Sent : Wednesday, -/-/- - To : -, - - - ; Subject : FW : Voice message from - to -... |
Tower Loan Consumer Loan problems when you are unable to pay December 27, 2016 - TOWER LOAN IS CALLING ME BACK TO BACK SEVERAL TIMES A DAY AND ALSO CALLING MY REFERENCES THE SAME, I HAVE TOLD THEM I WOULD PAY ON THE - YET THEY STILL CALL SO MUCH IT IS HARRASMENT... |
Tower Loan Consumer Loan problems when you are unable to pay December 16, 2016 - I have asked them several times to not call me at work and they continue to do so. I tell them i will be in on a certain day or at a certain time and they still continue to call and harrass me. They are very hateful and hard do buisness with and they do not care about there customers at all. All they care about is the money and thry are always very threatening.... |
Tower Loan Consumer Loan problems when you are unable to pay November 30, 2016 - calls my job ( - ) when I am unable or unwilling to answer my cellphone. unacceptable... |
Tower Loan Consumer Loan problems when you are unable to pay November 17, 2016 - Admittedly, I am behind on my payments. I called to try to discuss what could be done and I was berated and chastised by the manager for not paying my bills. Told me how he just " did n't understand '' me not paying. After I quit taking his calls, because he was so incredibly rude. He began calling me at work. I asked him personally at least four times not to call at work because I could get into trouble for personal calls. I asked - other employees at his branch not to call me at work. I was told I signed paperwork that allowed them to do just that. A work colleague answered the phone and ... |
Tower Loan Consumer Loan problems when you are unable to pay October 13, 2016 - The creditor is checking my credit reports without my consent. I contacted them once before and they stated to me that they check credit reported for skip tracing.... |
Tower Loan Debt collection communication tactics frequent or repeated calls September 15, 2016 - A loan company by the name of tower loan has called me over 5 times in the same day even though I made a payment that day. Tower loan is the business.... |
Tower Loan Payday loan charged fees or interest i didn't expect charged fees or interest i didn't expect September 9, 2016 - I have complained to the manager and owner of Tower Loan concerning the Loan obtained, APR of 22 % +. overcharged fees, harassing phone calls during work hours and at my place of employment, but received a negative response. I was also threatened to be taken to court for a $18.00 late fee. I presented the payment of $82.00 on -/-/16. The manager refused to accept the payment because I told her I could not pay the $18.00 late fee. I told her to charge it to the next payment. She said she could not do that. I presented the check again and mentioned to her that I had just made an over... |
Tower Loan Consumer Loan problems when you are unable to pay September 9, 2016 - Yes, I know I owe Tower Loan in - - - I must say they are so very rude and very disrespectful over there, it hurt my feelings so bad that they treat people and talk to people any kind of way, I was trying my best to do what I could do to pay them the best way I knew how, I 'm not able to pay $120.00 a month right now, I was able to do until my husband took sick with a condition of - and - - and I was trying to explain to this guy over there whose name is -, he said he did n't care to hear about my husband sickness, and to top it off, I 'm - myself I 'm suffering from ... |
Tower Loan Debt collection disclosure verification of debt right to dispute notice not received September 2, 2016 - I took out a loan with Tower Loans of - la 17 months ago. I was told at the time, that I could repay the amount within 30 days for a $200.00 - $300.00 principal charged. I borrowed $1200.00. The manager at this establishment insured that I could repay within 30 days and it would not be added to my other personal loan balance. She sat with me and my husband with quick sign here comments. Less than a week later I went in to pay it off and I was told my payoff was $3300.00. When I asked about what I had originally been told, I was told that had been a false statement and how much will ... |
Tower Loan Consumer Loan managing the loan or lease August 30, 2016 - I received a check in the mail from Tower Loan of - -. I cashed it on -/-/2016. On -/-/2016 I received a call from my great grandmother in law who has - stating that she had received a call and was upset that something may have been wrong because she had received a phone call in reference to me, and had never received a call there for me. Come to find out it was Tower Loan. I called there office. A female told me that they had tried to contact me. I told her that I put my number on the back of the check as the instructed via the agreement of cashing the check, She stated that the ... |
Tower Loan Consumer Loan problems when you are unable to pay August 25, 2016 - I - and am not able to work at the moment. My payment is - per month. I owed them $200.00 and tried to give them all I had which was $140.00 and they refused the payment. They keep threatening me to take my property and file a lawsuit against me. I told them I have doctor notes and paperwork from orthopedic doctor and they said they do n't care that I signed a contract and they want their money. How can they refuse to take what I can give and then threaten me with lawsuits, wage garnishment, and repoing my property???... |
Tower Loan Debt collection improper contact or sharing of info talked to a third party about my debt August 14, 2016 - tower loan contacted the individuals whom i put down as references in the event i could not be reached and shared information other than whomever was calling and a telephone number. they told they my loan was delinquent and legal actions would be taking if i did not contact them soon. they also called me multiple times per day alomg with my references. this is very unprofessional and a breech in company confidentially i also have a voicemail where information more than contact information was left amd received calls from cellphones before as well.... |
Tower Loan Consumer Loan managing the loan or lease August 9, 2016 - Hi, my name is - -, -. -, La. - - - In 2014, I got a loan from Tower Loan - at their - - in Louisiana. I borrowed approximately $1500.00 and before I signed the loan, I asked the underwriter, - that if I paid the loan off early, I would not be penalized with interest, fees or charges that were n't related to the accrued interest of the principal balance and she agreed, stating that the finance charges shown on the loan documents would only be required if I made the minimum payments for the length of the loan, which was 24 months. I Paid back approximately... |
Tower Loan Consumer Loan problems when you are unable to pay August 2, 2016 - The persons in the office does n't communicate when calling customers to ask them when they will be in to pay. The keep calling several times a day everywhere and anytime during the day. They also do n't give you chance to respond back to them and after responding there is another person who still calls the same way. Lack of communication inside the office.... |
Tower Loan Consumer Loan charged fees or interest i didn't expect July 13, 2016 - Tower loan keeps harrassing me wanting payment when I have filed bankruptcy. Sent letter and spoke to tower loan to let them know I have filed bankruptcy. This company is harrassing me.... |
Tower Loan Consumer Loan managing the loan or lease July 6, 2016 - I purchased furniture at - - of -, The terms of the agreement were 12 months same as cash. My finance agreement is through TOWER LOAN and is calculated differently. The interest has been added to the purchase before the finance agreement of 12 months with no interest has expired. This company also does not send out statements for the monthly payment due. I asked them about the statement and was told we do n't send statements- they only send out late reminders. Date of - - -, 2016, I reported this to the furniture company - -, 2016 and I am now reporting this to you. Thi... |
Tower Loan Consumer Loan problems when you are unable to pay June 17, 2016 - Debt collector contacted me at work ( violation of FCRA ) after repeatedly verbally telling them not to. Debt collector also used profanity. ... |
Tower Loan Debt collection communication tactics frequent or repeated calls June 9, 2016 - I have a personal loan with Tower Loan of - -, MO. It has been a nightmare since. Not only were there harassing calls on my cell phone by a woman who used threats, and very aggressive tone, but it was all because of a mistake on their end because they had my name spelled incorrectly and were not allocating the payments right. payments were being made monthly. I would get an apology, then the next day more aggressive voice mails because she " forgot '' about our conversations. Now, a year later, i have changed jobs, one reason being is the harassing phone calls at work. They would have m... |
Tower Loan Debt collection improper contact or sharing of info contacted employer after asked not to May 11, 2016 - Tower loan has called my job after I have told them that I will be punished if calls continued. I have asked district manager to have workers not called and he stated he will make sure the calls would stop. Soon after the calls continued and workers stated they will call as long as my account is not paid. ... |
Tower Loan Consumer Loan problems when you are unable to pay April 28, 2016 - I have a past due account with Tower Loan. My husband and I unfortunately had to make the decision to file a Chapter - Bankruptcy. We retained a lawyer and I informed a woman from Tower Loan, ( I believe her name may have been -? ) that we were filing. She became very nasty and rude with me, I just responded with my attorneys name and number. Instead of calling and verifying the information I gave her, this office just has continued to hound me and my husband. They have now resorted to calling our references. For what reason? They know we are filing bankruptcy, the only reason why they w... |
Tower Loan Consumer Loan problems when you are unable to pay April 18, 2016 - Tower Loan office in - and - Mississippi have completed illegal hard inquiries that has greatly affected my credit score. They did not have permission to complete the hard inquiries on my account, nor have I been into their office to apply for a loan since 2013. These illegal practices are an attempt to sabotage my credit history. ... |
Tower Loan Consumer Loan managing the loan or lease April 6, 2016 - I have a loan with this company for years. Always pay early and more than is due. They called about 4 weeks ago offering me to renew and get over $1000.00. I didnt do it at that time. I called a couple of days ago to see about getting money, the next day they said they can only get me $500.00. No reason why. The manager - wont get on the phone. They pulled my credit and will not give me an answer as to why they dont want to give me the money they originally promised. That goes against the FCRA. I deserve an explanation! ... |
Tower Loan Consumer Loan problems when you are unable to pay March 4, 2016 - Since I have not been able to pay the Loan this company pulls my credit Monthly from - different entities which is producing - Hard hits every month. Tower Loans and TWR Loans Systems. are the entities that are reflecting on my file. This goes far back as - 2015. Please have them to remove these inquiries and tell them to stop Hard hitting my credit. It as already showing up as a Charge off. So why are they continuing to hit my credit every month. I am going to pursue monetary compensation for this. I m trying to clean my credit up so I can pay this debt off. ... |
Tower Loan Consumer Loan problems when you are unable to pay January 21, 2016 - I live in -, Missouri. Tower Loans ( out of Mississippi ) moved to our area about five years ago. I knew that my credit worthiness was low, and I had very few options for a loan except through a sub-prime institution. I received - loans from Tower Loans. I owe Tower Loans over $5000.00 dollars. - loan is secured by a non-running vehicle. The other is secured by furniture. I got behind on payments because of illness and continued underemployment ( part-time work ) during the last four years. I am not disputing that I owe the money. I want Tower Loans to stop calling my department hea... |
Tower Loan Consumer Loan managing the loan or lease January 14, 2016 - My loan was placed with an attorney for collections and the attorney sends all correspondence to my place of employment. I was told today from my employer that this has to stop. ... |
Tower Loan Credit reporting incorrect information on credit report information is not mine January 11, 2016 - Twin sisters name, social security number, addresses, collections, phone numbers all show on each of my credit reports. During theses times of collections I was not living in the area. I am currently serving in the - and proved my state of residents and identity to the credit bureau before and nothing was resolved. I am unable to receive my own credit reports due the false entries of someone else 's information on my record. I am not liable of these collections because they are not in my name or social security number. The collections just appear on my credit reports. ... |
Tower Loan Consumer Loan problems when you are unable to pay January 11, 2016 - I HAVE A LOAN WITH TOWER LOAN IN - - LA. I AND HAVING E-TREME FINANCIAL DIFFICULTIES AT THIS TIME AS MY HUSBAND HAS BEEN LAID OFF SINCE -/-/2015 AND I AM THE ONLY ONE WORKING. I HAVE BEEN TRYING TO PAY THEM AS MUCH AS I CAN EACH PAYCHECK. I AM NOT IGNORING THIER CALLS I AM IN CONSTANT CONTACT WITH THEM. AS I AM WITH MY OTHER CREDITORS. THERE WAS AN INCIDENT WHERE I WAS SET TO BRING IN A - PAYMENT AND THE NEW MANAGER OF THE OFC INSTEAD OF CALLING ME CALLED MY REFERENCE AND TOLD HER ALL OF MY BUSINESS. HE TOLD HER HOW MUCH I OWED AND THAT IF I DID NOT COME UP WITH THAT AMOUNT OF MONEY... |
Tower Loan Consumer Loan managing the loan or lease December 16, 2015 - I received my check back from Tower Loan that was not cashed they advised that I was not able to send any checks as payment to my account after i had a few problems with my online banking in which my bank was sending checks out before my paycheck was in my account. Anytime this happened the check was paid. I was then informed that they take debit cards. After the incident they never advised that I would not have access to my account online and canceled the option without notice. Therefore I was not able to pay by debit card nor credit card which created my account to be even later than usual b... |
Tower Loan Debt collection taking/threatening an illegal action threatened arrest/jail if do not pay December 13, 2015 - I took out a loan a little over a year ago, not only did they charge me an interest rate that made me pay back almost double of what I borrowed but when I moved out of state and had to pay online, I got charged a convenience fee as well. Since - I have been unemployed. I have been current on ALL of my payments until 2 mo ago. I talked with these people several times from - until present about my situation and being unemployed. I assured them that as long as I had money, they would get their payment on time. Well, they started calling me asking me to borrow more money a day or 2 before my... |
Tower Loan Debt collection communication tactics frequent or repeated calls December 3, 2015 - This company calls me at work - or - times daily. My coworkers know what company I owe now because their number shows up so much on the phone. When they call they are very threatening and aggresive. They already have taken me to court and have a judgment to garnish my wages. ... |
Tower Loan Consumer Loan problems when you are unable to pay problems when you are unable to pay November 4, 2015 - I have submitted - complaints prior to this concerning the same company about calling me and harrassing me over the phone. I as well have sent this company a cease and desist letter about understanding my rights. I have also changed my phone number. They have called me at work and now they have again managed to find my new phone number and begin harrassing me more. I have explained to them i am under financial burden with a new job carreer that has cut my pay dramatically however they cintinue to harrass me. What does it take to get them to cease and desist. My attempts have no avail. ... |
Tower Loan Consumer loan problems when you are unable to pay September 23, 2015 - I was asked to drop off a post dated check for my loan payment which I was n't going to have until Friday the - and I was told they were n't going to cash it until they have contacted me on -/-/- to see if the money was in my bank account before they cashed my check so I checked my bank account on -/-/- and they have already cashed my check and withdrew my bank account! ... |
Tower Loan Consumer loan problems when you are unable to pay September 15, 2015 - I was approved for a loan that took the place of an existing loan and so it was cancelled out with a new balance to pay monthly. The interest however has increased and when it was time to see if I can lower the payments they said that I could not because I have n't met the criteria on my loan as in terms of when I will be eligible to get a reduced monthly balance to pay per month. They are also harassing me by calling me from work and or at home. ... |
Tower Loan Debt collection improper contact or sharing of info talked to a third party about my debt July 10, 2015 - Tower loan company came to my home and a friend was aty house and answered my door and told them I was not home. They told him that my account was past due and I must pay immediately. They should n't have talked to anyone about my loan. They call my friends and family every day and call me at least - times a day. This is very unprofessional and borderline harassment. ... |
Tower Loan Consumer loan problems when you are unable to pay July 7, 2015 - I have an account with Tower Loan and got behind making full payments. I am currently employed with a company that is changing the pay cycle and relayed this information in a formal message to the home office ( it is difficult to find a phone number for the home office and you must have an extension number for a specific party for the one you can find ). I told a local representative of the company that payment would be caught up by next - '', which would be -/-/15, when he called me at work. I asked him not to call my job anymore and, of course, everyday afterward I am told by cowor... |
Tower Loan Debt collection communication tactics frequent or repeated calls June 26, 2015 - Our payment is due on -, they begin calling as soon as - days after that. Our payment has never hit - days, yet the call constantly to my phone, my wifes, my sister. We have requested in writing no phone calls. ... |
Tower Loan Consumer loan problems when you are unable to pay June 19, 2015 - I am not even 30 days late on my payment and Tower Loan called and left me a message was at work so I could n't get the call so Tower Loan - - Ms called my reference and told them that they were calling from Tower Loan and for me to return their call. ... |
Tower Loan Consumer loan problems when you are unable to pay June 17, 2015 - Company called me with threats after I was - weeks late. I had already informed them that I would have to make a - payment the next month and they agreed then called me and threatened with legal action. Kept calling my phone and speaking to me in a stearn threatful way. Has called - times after I informed them not to call me. ... |
Tower Loan Debt collection improper contact or sharing of info contacted me instead of my attorney May 16, 2015 - I took out a loan with your company to pay a medical bill. At the time I had a good job and paid on time. -/-/- I was laid off. I lost my home and just about anything of value. I informed chelsey and andy at tower loan that I lost my job. Even after that I made a few payments to catch up then, I no longer had any income but unemployment $200.00, weekly. I went to - - to start my bankruptcy proceedings. The harassing phone calls started by - and -. They started to call my minor child 's cellphone number. He came to me crying and upset saying that some people said that I owed ... |
Tower Loan Consumer loan problems when you are unable to pay May 5, 2015 - I spoke with the company on many occasions telling them I was filing bankruptcy. I know they still have the right to try and collect until I receive a case number. - went to my house and handed my sister a letter that was not in an envelope that stated my account was seriously past due. When I called him to tell him that the letter should have been in an envelope because he was giving confidential information to someone that was not on the loan. He said oh well sorry if that hurt your feelings. I then began to explain why I had to file bankruptcy and he said that when he lent me the money i... |
Tower Loan Consumer loan managing the loan or lease April 16, 2015 - I had ID Theft form - loan companies Tower Loan and - - in -, AL. Just fill out their computer home page and in minutes you have a loan, no ID check or any verification of who is filling for the loan. All that is needed is just some information on the person for the loan. Then phone calls keep coming asking when you plan to pay and your credit report goes down by - of points. - even states We just need a little information from you. '' Also all they needed was a person 's name, phone number, and zip with a button stating I 'M READY FOR MY CASH ''. When you report this as ID... |
Tower Loan Debt collection communication tactics frequent or repeated calls April 6, 2015 - I have a loan with Tower Loan Company, due to a recent accident I have fallen behind however I am making the minimum payments, I just have n't caught up the past due. The company calls me repeatedly throughout the day. Sometimes - or - times daily. They also contact my family and friends as well as my place of employment to the same degree even though I have asked them to stop and I am making every attempt to pay the debt. They have threatened legal action as well as gone as far as to say if I do n't want to be embarrassed by their constant calls then I should try harder to get caught up... |