Review and analysis of over 491 complaints against Citibank
Citibank consumers have reported over 491 official complaints related to Credit card protection / Debt protection. Out of the 491 consumer complaints against Citibank, 19% were disputed by the consumer (i.e. the consumer was not happy with how Citibank responded to their complaint) and 99% were processed in a timely manner. 37% of consumer complaints against Citibank resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 5% resulted in non-monetary compensation.
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Citibank Credit card credit card protection / debt protection April 10, 2017 - When I opened an account with Best Buy in 2002, I apparently agreed to a debt protection program when I opened the account that I was not aware of. I am gainfully employed and always have been and sincerely doubt Best Buy has my signature on file that I ever agreed to this program. I noticed this on my bill this month and called for an inquiry and was told that it was indeed when I was accepted for the card then. With all of the different portions of the bills regarding interest, etc, I never saw that, and I went to electronic billing years ago. As I am nearing retirement I am looking at my bi... |
Citibank Credit card credit card protection / debt protection April 6, 2017 - I was sent a rebate card issued by Citi bank from -. I was not home during the time frame to receive the card. Upon coming home and checking my mail I Did not find the card. I contacted the fraud department and reported that it was not received, they informed me that the card had been used. I sent in a fraud report and after review the bank denied it and wo n't disclose why I was denied... |
Citibank Credit card credit card protection / debt protection April 4, 2017 - Best Buy CITI Card Member since -. Debt protection ( - ) charges of $1400.00 since - I canceled plan and ask for a refund in -/-/-. Refunded $37.00. I have called 3 time since to request a refund that more fairly reflects the false charges for a service I have no recollection of signing up for. I have asked 3 times for proof that I signed up for this service when I became a member and they have not sent me anything.... |
Citibank Credit card credit card protection / debt protection March 30, 2017 - I have had a credit card account with Best Buy for five years. It started on - Best Buy, and was migrated over to Citibank Best Buy ( I 'm not sure when. ) I 've been a very good customer, and have always paid my bill on time. I was shocked this month to find that for the past five years, I 've been being charged for " Debt Protection '' when I never signed up for it, and was never notified once the account was transferred to Citibank. I have already gone through the process to have it cancelled. After waiting 30 days, I just received a letter today saying they wo n't refund the service, ev... |
Citibank Credit card credit card protection / debt protection March 28, 2017 - I reported fraud regarding my credit card to Citibank on -/-/2017. ( Someone had managed to cancel my card and asked to have new card sent to them in - ). I was told by Citibank the card would be cancelled and a new one would be sent to me to arrive the next day. The next day when no card arrived I called back and they stated that the new cards were still shipped to the person committing the fraud and that they had used them to purchase goods at - ( - at Citibank Fraud # - call - ( for authorities only ) ). -/-/- received charges from Citibank from - in - - for... |
Citibank Credit card credit card protection / debt protection March 23, 2017 - I was enrolled, with out my consent, into " CITI IDENTITYMONITOR ''. They are taking $50.00 a month, the past4 month from my personal checking account, which they accessed through payment history, with out my consent. I was notified by CITI of this. My claim number is # -... |
Citibank Credit card credit card protection / debt protection March 20, 2017 - On - I purchased a window from - 's using my Macy 's American Express credit card. My window was damaged soon after install. I wanted to use my - credit cards Purchase Protection. I contacted Macy 's whom said the card is an Premier Classic - card but only has travel protection. All - Premier cards have Purchase Protection. This card was issued by Department Stores National Bank ( Citi group/bank ) DSNB. I was lied to. This is not an - card, and does not have the - Protections. I would be open to a class action lawsuit against these companies for deceptive practices... |
Citibank Credit card credit card protection / debt protection March 13, 2017 - I logged onto my Bestbuy account to make a payment and noticed a deferred payment for - dollars for Life Insurance. So I called CitiBank who is the creditor for my best buy credit card and they said that I have been paying .- cents for every $100.00 dollars on my account since 2007. I had no idea about this and then I asked them how much have they taken from me in this time frame and the customer service rep said - Dollars. So I told them to cancel my protection plan, in which I did not sign up for anyways and that I want my full refund of whatever they took. No resolution has been ... |
Citibank Credit card credit card protection / debt protection March 1, 2017 - Recently I had a very bad experience with My Best Buy Credit Card ( affiliated with Citi bank ). Not only I have been charged more than what I 'm supposed to pay, also they have messed up with my credit score while this case was still under review. I feel that I have been cheated and I need justification please. My experience with Best Buy Credit Card summarized as below ; ( 1 ) On - - I Purchased a - for approx. $1700.00 in Best Buy Showroom at -, -, -, CA. ( 2 ) At the time of purchase, Best Buy offered me an 18 months Promotional Offer. This offer allows me to pay $ -... |
Citibank Credit card credit card protection / debt protection February 28, 2017 - Needed to order some merchandise from -. Placed the order, but the product never got delivered. I even called - and they determined that the product was stolen. I advised - that the deliver driver left my back gate open and someone walked in and took the package. I have been back and forth between - and Citi CC and again for the 10th million time i am submitting a complaint. And also my card got comprised, I got a text stating that someone was trying to use my CC at a foot locked for the amount of $470.00. on -/-/2017. Which that was not even me. The only thing this card has va... |
Citibank Credit card credit card protection / debt protection February 24, 2017 - I reported an unauthorized charge on my credit card with Citi bank. A charge was made that was not expected. The charge was made at a - car rental. I was offered a free upgrade, only to find that that it was not free, but instead charged $240.00 for this upgrade. When - had me sign they gave me a PDA without a total on the screen, and the salesman said it was an agreement for the car rental. Nowhere was it visible that there would be an additional charge.... |
Citibank Credit card credit card protection / debt protection February 24, 2017 - Citi credit card refund ... ... ... ... ... HELP Need answers to make inquiry for refund... |
Citibank Credit card credit card protection / debt protection February 23, 2017 - I signed up for a Best Buy credit card in - -. This card has been changed a couple of times and is now owned by Citi. I just noticed last month ( - - ) that I have been charged a fee every month my card has had a balance, for a " debt protection '' service I NEVER signed up for. I called Citi and told them I wanted a refund for something I never signed up for. They told me that is handled by a third party company and I had to call " Dept Protection '' service at -. I did so on -/-/- and spoke to a woman who informed me that total this " dept protection '' service that I... |
Citibank Credit card credit card protection / debt protection February 21, 2017 - Citi IdentityMonitor reference number - ACCOUNT ENDIN -... |
Citibank Credit card credit card protection / debt protection February 21, 2017 - I opened a Citi AAdvantage card. During the account opening process, the application asked me to create a log in, sign up for a paperless option and then provide a secret word. When I selected Continue to move on, the website said " System Error. '' I tried calling customer service who was not able to identify me or find my application. They transferred me to the application team where my application was found. I was then told that there was " website issues '' or " some applications do n't allow instant access, maybe this was one. '' and to " Please just wait until you get your card and you c... |
Citibank Credit card credit card protection / debt protection February 21, 2017 - Citibank enrolled my - year old mom and I in their Credit Safeguard without her consent. We have been unwittingly paying the monthly premium for years. When I read about the settlement with CFPB I requested a refund. Though they were aware they owed a refund they did nothing until our request. It took over 30 days to provide a response. They indicated that we were due a refund of $3000.00 in a letter dated -/-/- and they had issued a refund credit that would appear on the account within two billing periods. I called them in - and was told that it would appear on the next bill.... |
Citibank Credit card credit card protection / debt protection February 17, 2017 - Unauthorized charges were made on my Citi VISA card. The charges were made in -, -. I live and work in -, -. I was not in - on the dates of unauthorized use. The amounts were all suspiciously large even numbers : $400.00, - etc. amounting to over $2600.00. These charges in no way resemble the pattern of spending history previously or after the disputed charges. I have tried repeatedly to dispute the charges with Citi. They just sent me a letter stating that " since my name was on the card '' I would be responsible for the charges. The stated policy of the bank is that I a... |
Citibank Credit card credit card protection / debt protection February 14, 2017 - I have been getting charged fees on a so called - percent 18 month promotion from Best Buy through Citi Bank credit card. No one every explained or notified me that even though there is no interest rate tied to the purchase that there is a service fee of almost $25.00 per month for an unwanted debt protection plan. This adds up to an extra $500.00 in fees in a 18 month period.... |
Citibank Credit card credit card protection / debt protection February 10, 2017 - I fully paid for a flight using points earned via my Citi Prestige card which was delayed by over 5 hours. The benefit of the card states that " If a Covered Traveler 's Trip on a Common Carrier is delayed for at least 3 hours, we may reimburse you for expenses incurred because of the delay. '' Additionally, the benefit states that " This benefit covers [ Lodging, meals ... ], as long as they are reasonable and necessary for the Covered Traveler to incur during the delay. '' The claim center admitted that my claim was legitimate, as evidenced by the attached e-mail stating that a portion of th... |
Citibank Credit card credit card protection / debt protection February 9, 2017 - COSTCO and - - entered into an arrangement that promoted - - credit cards and COSTCO membership. I agreed to obtain an - - card and a COSTCO membership pursuant to this agreement. For reasons known to - - and COSTCO, they terminated this agreement with terminated my - - card. COSTCO sought to recreate this arrangement with -, a different credit card company ( issued by CitiBank ). To promote this new agreement, - sent me a credit card which I immediately destroyed and never validated. Notwithstanding my refusal to enter into an agreement with -, COSTCO ... |
Citibank Credit card credit card protection / debt protection February 7, 2017 - I have a citicard CBNA balance on my credit report of $4200.00. I have no idea what this is. I had a citicard - card but the balance was paid off in full last year. I need this removed from my credit report!!... |
Citibank Credit card credit card protection / debt protection February 1, 2017 - I recently discovered that I was " enrolled '' in a credit card protection insurance plan for my Macy 's credit card. I called and cancelled the plan, but discovered that I have been enrolled in the plan since the date that I applied for the credit card in -/-/2009, and have been paying this " insurance '' for close to 8 years and have spent a total of $290.00. I believe the insurance/credit protection company is called " - direct, -, and they are affiliated with Citi Credit Cards. I called to obtain their exact name, and even this was an issue. They informed me that their name was "... |
Citibank Credit card credit card protection / debt protection January 24, 2017 - After 6 months of billing with the Best Buy Citi Bank -, I noticed the " EHN DEBT PROT '' charge on my statement. I was charged $150.00 in 2016, and - this past month ( See Attachments ). This is deceptive marketing/enrollment purely engineered to hurt those that set up auto payments to pay off promotional balances based off total charge divided by the term of the promotion. I now have to increase my payment. I WANT A REFUND! I 'm disappointing in Best Buy for allowing this, I did see there has been a previous lawsuit and settlement. Clearly this behavior is still going on!... |
Citibank Credit card credit card protection / debt protection January 24, 2017 - During - I drove from - to - and used my Citi Bank card to buy gas on the road. My card was flagged for possible fraud and put on hold. I called and confirmed that there were no fraudulent charges. I was then asked to confirm my identity and faxed in a copy of my drivers license a copy of a bill under my name a copy of my marriage license and both my current social security card and the card under my maiden name. I was then told that that was not good enough information to confirm my identity and so I then sent a color copy of the front and back of my drivers license and signed the pa... |
Citibank Credit card credit card protection / debt protection January 23, 2017 - I have a Best Buy / Citibank credit card, and have for over four years. I have stopped using it and have just paid minimum payments for about a year now, so I never really checked my account. I just knew I was faithfully paying what I needed to. Upon paying it off this month, I noticed that my account was never going down ( actually going UP ) because along with my interest charge each month there was a fee for " CREDIT LIFE INSURANCE. '' I called and inquired, because I have no recollection of signing up for this, and they said it was Debt Protection insurance. Again, I do not ever remember s... |
Citibank Credit card credit card protection / debt protection January 20, 2017 - I purchased a high definition television that cost $1700.00 from Best Buy in -. In an effort to build credit ( since I usually make all purchases in cash ), I opened a Best Buy Credit Card. I bought it on a promotion that gave me no interest as long as the tv was paid by -/-/-. I made all monthly payments in excess of the minimum pmt due. Unbeknownst to me, there was a debt protection program added on that added an additional $ -- $25.00 to my bill every month which made it impossible to pay off the balance. Due to my work schedule ( - ), I never looked at the bill. I always ... |
Citibank Credit card credit card protection / debt protection January 16, 2017 - I signed up for a Best Buy credit card many years ago. Since 2011 I 've been charged roughly $410.00 for some Debt Protection that I never signed up for. It shows up on my statements as -. I only recently noticed this. I got it cancelled but this is -. That money could go to far better use than to line someone else 's pockets.... |
Citibank Credit card credit card protection / debt protection January 13, 2017 - - took over management of - - credit cards. They instituted auto enrollment in credit protection and monthly minimum interest fees. Written notice of these changes was never received. Additionally, my account was suspended due to an overdue balance on the credit protection charge but they continued to charge monthly minimum interest fees on the account. Also, - 's customer service for the account has no means of getting to a live person to cancel the account or any web based options to cancel.... |
Citibank Credit card credit card protection / debt protection January 12, 2017 - I am - - - and have had a - - credit card since I was -. The only reason I have n't cancelled it is because of the account length and positive effect on my credit. my first problem was when they changed parent banks ( to - ), certain payment dates ( including the one I had set up for my acct. ) were " no longer available '' according to them, so they took it upon themselves to automatically change my due date without notifying me! Causing me to be late that first month. And now, this is the 4th time I have had to call to cancel the " credit protection program '' that they ... |
Citibank Credit card credit card protection / debt protection January 10, 2017 - I believe that I was enrolled without consent or knowledge in Citi Identity Monitor. Customer Reference -... |
Citibank Credit card credit card protection / debt protection January 2, 2017 - I signed up for a Macy 's credit card in - and at that time Macy 's enrolled me in a credit protection program without my explicit consent. I received a reminder of my enrollment in - of -, and this was the first time that I have been given information regarding the terms of the program and notifying me that I was enrolled. The program charges a monthly fee based on your balance which over the lifetime of my card has cost me $210.00. I never enrolled in this program and I was never informed that I was paying for it, it was included in my bill as a fee and not explained. I would like... |
Citibank Credit card credit card protection / debt protection January 1, 2017 - I have disputed a credit card charge twice with Citi and included their corporate office in the rebuttal to the first decision for merchandise that was ordered and paid for but not received. The details are included in the attachement.... |
Citibank Credit card credit card protection / debt protection December 26, 2016 - I noticed I have been getting charged for Payment Safeguard service that I did not sign up for. This is not the first time I have had citibank charge me a fee like this. I cancelled last time. But I did not authorize it either time. I did n't notice at first b/c my accounts are on auto pay.... |
Citibank Credit card credit card protection / debt protection December 17, 2016 - Using a Macy 's credit card issued by - -, I purchased on - -, 2016 men 's socks for a total of $21.00. A statement for that amount was mailed to me, which I should have paid on - -, 2016. Since I was overseas until - -, 2016, I failed to make that payment, as well as the payment for $43.00 which a subsequent statement required I make by - -, 2016. I paid $21.00 on - -, 2016 after seeing the initial statement in that amount, and a further $61.00 on - -, 2016, after seeing the second statement. I immediately asked Macy's/- to close my credit ... |
Citibank Credit card credit card protection / debt protection December 15, 2016 - I had a credit card with citi. In - 2014 I become - and went of family leave through my job. Since then I have been completely - as determined under ssdi as having a permanent -. I paid each and every month a fee for credit insurance if I lost my job, or became -. Well both situations have inhibited myself from laying my bills. Citibank has since reported various delinquencies and have taken legal action against me and have not honored their insurance protection insurance policy that was charged on my credit card statement each and every month. I am now asking that this agency s... |
Citibank Credit card credit card protection / debt protection December 15, 2016 - I am writing this complaint because of unfair business practices, concerning my Sears/Citibank Master Card, I have been paying my credit card faithfully every month without ever being late, I am paying more than the $25.00 dollar amount due each month, sometimes I pay bi weekly because I am trying to pay off balance quickly, However ; I have been noticing each month the amount that I owe goes up each month and not down, I called a CSR on -/-/- and was told, I stilled owed $170.00 on a exercise bench that I purchase on -/-/-. This is not true I have paid off this card twice and no... |
Citibank Credit card credit card protection / debt protection December 13, 2016 - Sears Credit Card a subsidiary of Citi Bank sent an unsolicited notice that they were " Upgrading '' my card to a Master Card. A few years back they used this same ploy and I received the card, again with out my approval, and had to contact them to reverse the process. The deceptive practices used in the mailing sent are like any other solicitation for a credit card except in the fact that you have to opt out rather than accept their offer. Also the " upgrade '' contained no information on the rates that would be charged with this new card possibly creating a financial difficulty for those who... |
Citibank Credit card credit card protection / debt protection December 10, 2016 - I have been enrolled by Macy 's American Express card into " Credit Protection '' program without my consent. I called them to un-enroll. I still received an letter stating that I am enrolled in the program. I called them again to clarify - upon which agent mentioned that I was enrolled during the application itself and I was indeed unenrolled in - 2016. The first enrollment did not happen with my consent and the second letter I received on - - does not reflect current state of my enrollment.... |
Citibank Credit card credit card protection / debt protection December 9, 2016 - I received a letter from Citicards regarding Citi Payment Safeguard Classic an optional program for which you are charged a monthly fee to protect my card in the case of job loss, -, or loss of life. This was the first time I had heard of this program, but the letter stated I was enrolled in the program. I called the number provided to cancel and inquire if charges had been made to my account. I talked to - different people after being transferred multiple times. First I was told the charges began in -, then another representative said it was since - when I opened my account. This ... |
Citibank Credit card credit card protection / debt protection December 8, 2016 - I have a credit card with Citibank. I made some charges at - -, and they were declined due to fraud alerts. I called Citibank and they said the issue was resolved and that I could re-do the charges and they would not be declined. I made the charges again, and again they were declined. I called back and stayed on the line with a representative while she removed the fraud alerts and said I could make the charges again. I made the charges again while on the line with the representative and was told they were fine and had gone through and would not be declined due to fraud detection problems... |
Citibank Credit card credit card protection / debt protection December 8, 2016 - I obtained a credit card from Macys in -/-/-. The credit card has been active until today ( -/-/- ). Approximately 45 days ago, I received a letter in the mail from Macys, informing me of a " credit card protection service '' that I was enrolled in. That was the first time I heard of the enrollment. So I attempted to call the phone number provided as well as attempted to visit the website, however, I was unable to reach them. So I contacted Macys customer service who transferred me to this department. I informed them that this was the first time I was made aware of this and I wanted ... |
Citibank Credit card credit card protection / debt protection December 7, 2016 - I have credit card account with Macy 's in which I keep seeing random interest charges and late fees without any rhyme or reason. Even if I pay the amount in full they charge me with finance charges or interest charges. When calling their customer care department they waste a lot of time and then ultimately realize that the interest was incorrectly charged to the account. On another occasion, they started charging me interest on a 24-month long interest-free purchase saying they have no previous record of when the amount was charged. They only saw the outstanding balance and started applyi... |
Citibank Credit card credit card protection / debt protection December 2, 2016 - $1000.00 of fraudulent charges were made to my Citibank card on -/-/-. After reporting the fraud on -/-/-, Citibank reversed $940.00 of fraudulent charges on -/-/-. After closing the card and reopening a new one on -/-/-, Citibank has not removed the last $100.00 in fraudulent charges after stating that they would apply a credit to my account within 3-4 business days. Citibank has told me that they will charge a late fee for the minimum amount due that is late, even though it is a fraudulent charge that a customer service representative claimed they would remove. ... |
Citibank Credit card credit card protection / debt protection December 1, 2016 - I never agreed to " Debt Protection Fees '' with Best Buy or Citi Bank when signing up for a credit card in 2007 to purchase a TV. Over the course of 9 years they have charged me with $540.00 of fees associated with this fraudulent " debt protection fee '' or service. It 's basically the entire balance on my credit card billing statement. I have requested a full refund twice, and nothing has happened. Please help!... |
Citibank Credit card credit card protection / debt protection November 30, 2016 - My wife and I made purchases on a Best Buy Credit Card account. In - charges were added monthly based on our carried balance for " - - - -. '' We did not knowingly purchase this service, and the total amount charge was approximately $1500.00 over the period from - -, - through - -, -. We asked for a refund of these charges when we became aware of them in -, but Best Buy Credit Card refused to refund these charges. We believe these charges are not proper, since we did not purchase the service knowingly. We did not realize that the charges were there until m... |
Citibank Credit card credit card protection / debt protection November 29, 2016 - Dear CFPB : My Citi bank credit card was stolen and I informed Citi and they did remove some charges but not all of them. They keep sending me a new bill with late charges and interest. I spend a lot of time on the phone with them to clear up this problem. They told me their fraud department is slow. I stop using the card and asked them to cancel the card. Could you please help me clear this up? - - - Card # -... |
Citibank Credit card credit card protection / debt protection November 29, 2016 - I was enrolled in a credit protection program through my Macys credit card. I opened up my Macys account several years ago and last month I got a letter saying I would be enrolled in a credit protection program. If I did n't opt out, my account would be charged a percentage every year as part of the program. I called Macys customer service and asked how I was enrolled in this service. The woman first said that I signed up for credit protection when I got my Macys card. I told her that I 've had my Macys card for several years and only received notice last month that I was enrolled in credit pr... |
Citibank Credit card credit card protection / debt protection November 27, 2016 - To Whom It May Concern : I escalated a request to have all remunerations refunded due to credit terms " originally '' signed via ( Citibank 's executive office ) whom is now an account servicer of which ( - ) serviced the debt effective - -, -. After requesting in writing on multiple occasions to have all payments refunded via - - ) now Debt Protection ( Citibank ), a service I am not deemed eligible for per " initial '' credit agreement/disclosure signed - -, - via ( - ). However ( Citibank ) recently sent correspondence dated - -, - stating I am eligi... |
Citibank Credit card credit card protection / debt protection November 22, 2016 - Citibank credit card has been charging me for a service I did not sign up for called Payment Safeguard. They say I signed up for it in - of 2007, but I did not sign up for this service. I requested they send me written proof or a recording stating I signed up for the service. And today, I only got a letter saying I signed up for it in - of 2007, but provided me with no proof.... |
Citibank Credit card credit card protection / debt protection November 21, 2016 - I paid for a facility for my daughter with mental health care issues for 3 months and the last month the provider moved my daughter against her will to a low-level facility causing her extreme emotional trauma resulting in a -. I paid $5500.00 for the month and the provider paid $2000.00 for the unauthorized house they moved my daughter to. I am asking to be refunded the last month. I DID NOT RECEIVE THE SERVICES I PAID FOR-... |
Citibank Credit card credit card protection / debt protection November 21, 2016 - I HAVE A BEST BUY CREDIT CARD ISSUED THRU CITIBANK AND I AM GETTING CHARGED MONTHLY FEES FOR A Credit Life Insurance Fee, which I do n't want. I tried calling and never get an answer. I went to store and they said it would be taken off after speaking to someone on the phone, but my account is still being charged monthly for it.... |
Citibank Credit card credit card protection / debt protection November 16, 2016 - I have been charged for a " Payment Safeguard '' fee since - of 2013 and I do not recall ever authorizing this benefit by Citi Card or requesting this.... |
Citibank Credit card credit card protection / debt protection November 11, 2016 - I had a credit card with Citibank for which they took me to a collection agency. I got an agreement with the collection agency and paid off the credit card. This was back in - 2016 and today - -, 2016 they have not removed the collection from my credit report and its affecting my ability to have a decent credit. I called Citibank like 4-5 time and they stated that they do n't offer deletion letters and could only provide a fax number for me to fax my claim to CitiCard Credit Services to the attention of " Citibank CRB Dispute ''. To this day I have not heard back from Citibank and my ... |
Citibank Credit card credit card protection / debt protection November 10, 2016 - I reported the below - items at least 7 times to Fraud Dept. immediately and never received the credit : Confirmation numbers of reported the Frauds : - done with - -, - Manager, - done by -, I also spoke with - - in Fraud Dept., And I sent a Facsimile. Again, I have the original documents with notes : - - -, -, CA -/-/- $54.00 - - -, MN -/-/- $29.00 - -/-/- $23.00 Although I reported these immediately no credit was issued. I have original documents and above are some emails sent to the prior manager, - -... |
Citibank Credit card credit card protection / debt protection November 6, 2016 - I have had a Macy 's American Express card for a couple of years. Out of the blue this week I received a letter from Citibank that I have been enrolled in a Credit Protection plan that I never agreed to ; and in order to avoid being charged I need to call Citibank. I have never knowingly signed up for such a plan and believe this to be fraud on the part of Citibank and - -. I have canceled the card, but it is my understanding that these " opt out '' programs are not legal... |
Citibank Credit card credit card protection / debt protection November 5, 2016 - I had a open account on my credit report for " Citi CBNA '' and it says it is still open and the credit limit is $2000.00 and in good standing but I do not ever remember applying for this credit line!... |
Citibank Credit card credit card protection / debt protection November 3, 2016 - I 've had a Best Buy credit card for years and when ever I have a balance I get charged a " debt protection " fee I 've tried calling the phone number next to the charge that shows on the card and the tell me they are going to cancel but nothing has happened. I never signed up for that and Best Buy told me they ca n't do n't anything about that charge. Even though the credit card company Best Buy uses has changed and my card is different then what i had when I first opened the account how am I still being charged? And get no help? I wAnt it cancelled and possibly my money back because it 's no... |
Citibank Credit card credit card protection / debt protection October 31, 2016 - I have a credit card from Macy 's. Without my consent, they enrolled me in a credit protection program from Citibank in which they will charge my account. I received a letter I was enrolled in the program. They provide a web site for me to cancel. i search the address sevral types and nothing shows up. I have to try to call them to cancel. I am a very busy oerson and I should not be enrolled on programs without my previous consent.... |
Citibank Credit card credit card protection / debt protection October 28, 2016 - My wife and I have a Macy 's credit card. Today I received, in the mail, a notice that they had automatically enrolled us in credit protection program and would charge for this monthly based upon the outstanding balance. I called them and cancelled as I did not want nor ask for this. The reason I am writing is to complain about Macy 's in the context that it should have been an " opt in '' program not something that they could process to customers in an underhanded way and hope that people missed the notice and they could bill them. It was just lucky I read the notice and could just as easily ... |
Citibank Credit card credit card protection / debt protection October 25, 2016 - Citi enrolled me in an optional 'Credit Protection ' program without my consent. I called the phone number to cancel it at - and was placed on hold for 40 minutes from - to - on -/-/-. I had to log into their alternate website - to cancel. I did not enroll in this service and had I not opened up what otherwise looked like another piece of junk mail they would have applied a surcharge of $9.00 for every $1000.00 carried as a balance on my monthly billing statement. Guess they learned this trick from - -!... |