Review and analysis of over 821 complaints against Amex
Amex consumers have reported over 821 official complaints related to Billing disputes. Out of the 821 consumer complaints against Amex, 33% were disputed by the consumer (i.e. the consumer was not happy with how Amex responded to their complaint) and 100% were processed in a timely manner. 28% of consumer complaints against Amex resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 6% resulted in non-monetary compensation.
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Amex Credit card billing disputes January 8, 2017 - On -/-/2015 I was in - at a sales presentation in a neighborhood my wife and I did not feel safe. The salespeople were pressuring us heavily and we were uncomfortable and trying to find a way out of there safely. I decided to call American Express to see if we could cancel or dispute the charges if we signed the agreement and was assured this would be no problem. I was told just to contact American Express if we changed our mind. In fact American Express even approved a charge in excess of our limit. Needless to say we signed paperwork and got out of there as quick as we could. I called A... |
Amex Credit card billing disputes January 7, 2017 - I have an American Express Blue Cash credit card. And this credit card has an introductory rate of 0.00 % for balance transfers, and a 13.49 % interest rate on purchases. The online portal for this credit card does n't tell me what my exact balance is for each category. And the problem is that the card agreement makes it seem really convoluted how your monthly payment is distributed between the different categories. You might think your payment is paying off your highest interest category first, but it turns out it does n't pay it down all the way, and this gives American Express the ability t... |
Amex Credit card billing disputes January 3, 2017 - I previously sent American Express a letter stating that I had extenuating financial circumstances regarding paying my account back in full and sent a letter back in - stating that I can pay -mth and sent a signed letter to the following fax # ... ... I did not receive any indication from them that they will charge me $110.00 per month in late charges. It is as if this a retailiatory tactic being utilized to hinder me from lowering the amount due. I explained that my family is experiencing a financial and economic hardship and recently my youngest sister was hospitalized for 34 days in... |
Amex Credit card billing disputes January 2, 2017 - I was unable to maintain a reservation with - HOTEL in - Florida due to an - which would require emergency - as soon as possible. The - indicated that I should not fly before the procedure and that the procedure would need to be conducted under -. I would like to also point out the following statement contained on the documentation supplied by the - HOTEL : " Please note that this special rate requires a full pre-purchase, non-refundable deposit at the time of booking '' My monthly statement reflected a deposit in the amount of $30.00 that was both credited and debited... |
Amex Credit card billing disputes December 29, 2016 - I booked a wedding at - paid a deposit on my amex card in - 2016 this was paid for in full my contract with the club asked for a check on the final day in - 2016 which I wrote prior to the party. There were many issues that the vendor did not resolve and things they did not follow through with on their contract I am starting a small claims regarding this. I put a stop on my check for the final amount until they can work out a resolution. On - - 2016 the - put a charge through with AME- for - dollars. This was not authorized by me nor does it allow in their contract I calle... |
Amex Credit card billing disputes December 17, 2016 - To Whom It May Concern : I have had an ongoing issue with American Express dispute resolution. Back in - I purchased - pairs of shoes from - for $1500.00, -. None of the shoes fit, so it was returned right away back to - as described in instructions. The items were sent to : - Returns Service - - - - -, NJ - -. I sent them first time by - ; Mon -/-/2016 Tracking # -. They returned without saying anything. I then thought it was a mistake, sent it back again by - overnight, Wed -/-/2016 Tracking # -. Few weeks later, it was returne... |
Amex Credit card billing disputes December 16, 2016 - I am an American Express ( Amex ) card holder. I gave my Amex card number to a merchant, being - - - -, for a limited time professional advertising campaign to take place over three months on the - web site. That campaign started on - - and ran through to the end of - of 2015. That campaign was never provided to the terms promised so when I was asked to renew the agreement I said I want to terminate at the end of the original term, being the end of - 2015. This was done the same way as the contract wsas entered into, over the telephone with an - representative. -... |
Amex Credit card billing disputes December 15, 2016 - I made a reservation with - in -, with a quoted amount, which I have in writing. - charged my American Express Account $1200.00 more than I was quoted. - has provided American Express with documents that are forged, they are not the forms I signed, and the signatures are clearly not mine. The forms I signed in - were in -, however they ( - ) provided credit card receipts in - to American Express with signatures that are not mine. I have re-filed my dispute 7 times now. I am at a loss fighting with a huge company that does not care that I have been overcharged severely... |
Amex Credit card billing disputes December 7, 2016 - I called to cancel my subscription after receiving a monthly bill on my - AME- statement for $21.00 charged -/-/16. I placed a block on my account so - - could not charge me anymore. I called again and asked them to cancel my subscription. - - charged me $130.00 again the next month -/-/16.... |
Amex Credit card billing disputes December 4, 2016 - I am requesting a copy of the letter from Amex, sent around - -, that offered its sincere apologies about the confusion of the payment I 'd made to account - on - -, -. This letter described - in detail - the disposition of an overpayment of over $300.00 from the account I held in - -. A portion of this overpay- ment from the credit account I 'd had in - - was apparently applied to my account -. And actually, according to my records from the credit report I checked in - -, the overpayment was a little more than $770.00. I am going to work with m... |
Amex Credit card billing disputes December 1, 2016 - On -/-/16, a sales rep from American Express came into my store and presented me with an offer of a credit card. Since my business very much depends on the - season, I told him that the only card that would work for me would be one I could pay out monthly. He assured me that the card I would get would be what I needed. I got the card and proceeded to spend $10000.00 on merchandise for my store. When the bill came, I noticed that the total amount was due, with no option for a minimum payment. I called the rep and he said, " Just call them and they will fix it, they do it all the time... |
Amex Credit card billing disputes November 30, 2016 - For the last several months American Express has been applying interest to my account when there should be 0 % interest applied to this card until -/-/- I contacted American Express -/-/- regarding the most recent interest charge in the amount of - applied on -/-/-. I was informed that someone from Amex would be contacting me no later than -. No one from Amex called so I reached back out to them on -/-/- and was informed that a dispute was opened. I was not provided a dispute number/case number by phone or email. I contacted Amex on -/-/- and Amex acknowledged th... |
Amex Credit card billing disputes November 28, 2016 - American Express has placed incorrectly placed - charges in the amount of $ $2300.00 - totaling $4500.00 - on my card. These charges have no merit or no basis in fact and should be removed. I have made multiple requests to this effect both by correspondence and phone calls to no avail. Further, American Express withdrew funds from my checking account without my authorization. On -/-/2016 I received a response to my dispute claim from American Express. The review was completely inadequate and did not provide evidence for its claims that the charges are valid. They did not refer... |
Amex Credit card billing disputes November 15, 2016 - I am dissatisfied with American Express. My issue is that - - delivered to me a defective sectional sofa. Also, after countless attempts to resolve the issue with them, I tried working with American Express to be my advocate, as I am a long standing customer of theirs. I have had - billing disputes with American Express and they have not resolved this issue for me. Please note that American Express does not seem to want to fight for me as their customer. They do not read all of the documents that I have submitted to them explaining my issue. Please see the full details in the attached... |
Amex Credit card billing disputes November 15, 2016 - I am still waiting for the letter of apology from Amex sent around - - that describes the disposition of the funds from my Amex account in - -. The number of that account on the credit reporting agency was - - - -. I have a number of responses to the cover letter sent to me last month indicating that I " insisted '' I had no card with a number ending in -, but I need 2 weeks to respond to that letter. I will be - on Thurs -/-/- and will need recovery time and time with the bank to review my records dating back to - to be able to provide accurate account n... |
Amex Credit card billing disputes November 13, 2016 - I signed up with - on the internet to receive recipes. I thought it was $9.00 per year. The ad did not specify the time period. After the initial trial period they started billing my credit card $9.00 per month. I called my credit card company, American Express and opened a dispute. I canceled the subscription on - -, 2016. American Express told me on - - and - - that a merchant block had been placed on my account. This company refuses to honor my cancellation and continues to bill my American Express card. I have contacted American Express who says that do n't know wh... |
Amex Credit card billing disputes September 12, 2016 - I am writing to assert a formal Complaint against American Express and -. I have spent hours attempting to obtain a refund from - 's and American Express for a defective pet hair dryer. Clearly, - 's practices violates the mandates of the CFPB, State law and federal law. Moreover, American Express refuses to eliminate this charge from my credit card balance and simply sends form letters with no value or substance, other than issuing a partial credit. Specifically, American Express has refused to honor their warranty provisions of their credit card Agreement in connection with my purch... |
Amex Credit card billing disputes September 9, 2016 - I missed one payment on my American Express card because I never received the bill for -/-/-. American Express increased the interest charge on my account to 29.5 % Charging me $440.00 interest. Could not resolve with AE customer servce.... |
Amex Credit card billing disputes August 23, 2016 - On or around - -, 2016 I called American Express to report fraudulent transactions ( which i became aware of when i went online to make my payment ). The fraud investigator asked if I had my card, I replied that i did not. have a few more questions he asked me to identify all the unauthorized transactions. Therefore I informed him every transaction from - - ( from - $120.00 ) through - - ( - - - $26.00 ) were not authorized by me. He specifically asked about a few - purchases, I informed him I did not have a - membership and none of those purchases were ... |
Amex Credit card billing disputes August 23, 2016 - To Whom it concerns, I have followed all channels to return a product that was not what I ordered and feel as a consumer there should be a layer of protection when using a credit card. Here is the process : 1. I called - - - to verify the return location prior to shipping the boxes 2. I labeled the packages according to the - response on the phone-which happened to be the same return address on their shipping label when I received my order. 3. I returned the items as they were not correct and a paired used - I was not selling any bullion back to them. 4. They received the boxes ... |
Amex Credit card billing disputes August 21, 2016 - My American Express card was duplicated in -, 2016 and according to American Express over $100000.00 charged to my card. I contacted American Express FRAUD Division and was told not to pay on my account until the account was reconciled. As of this date, my account is still not in balance. I was accessed over $700.00 is late fees and American Express has not waived the fees. I called them in -/-/-, -/-/-, -/-/-, -/-/- and -/-/-. I was directed to pay the late charged and fees and American Express would refund the overpayment to me. I am receiving letters address... |
Amex Credit card billing disputes August 19, 2016 - In - -, American Express posted charges on my account of $1700.00 and - which on our about - -, - communicated would be reversed. These amounts were not reversed and I had a significant credit balance on my account which remains over $100000.00. The account is closed and I have been regularly following up on the reversal. Each time the representative has indicated they need to do further research and I needed to be patient. I have spent more than 20 hours in the last 60 days on hold while waiting for resolution and working with multiple supervisors to pull the recordings ... |
Amex Credit card billing disputes August 18, 2016 - I TRIED TO MAKE PAYMENT WITH MY AMERIAN E-PRESS CARD TO - CELL PHONE COMPANY FOR - AND TWO TIMES THE - SITE SAIN IT COULD NOT TAKE THE PAYMENT DUE TO INSUFFICIENT CREDIT AVAILABLE. i CALL AMERICAN RIGHT AWAY AND THE REP SAID SHE DID N'T UNDERSTAND BECAUSE THERE WAS MORE THEN ENOUGH CREDIT LINE TO PAY THE CHARE AND AT THEIR END IT SHOWED - CHARGES FOR - BECAUSE WHEN AFTER MAKING THE FIST ATTEMPT AND IT WOULD ACCEPT THE 1ST CHARE I TRIED AGAIN AND - WOULD NOT ACCEPT, tHE REP SAID THE CHARGES WOULD DROP OFF AFTER - 10 DAYS AND WOULD BE PUT BACK ON MY ACCOUNT, HAVING FAITH THA... |
Amex Credit card billing disputes August 9, 2016 - Over the last 7 years ( this is as far back as AME- goes with my billing statements ) I 've been charged cash advance interest totaling $7500.00 but have made no cash advances in that time. Now to be fair ... I somewhat remember using i my AME- to get a cash advance for emergency reasons on vacation many, many years ago ( more than likely over 10 yrs ) definitely over 7 years ago but the amount i withdrew ( probably $ -- $200.00 ) does n't warrant over $7500.00 in interest for the last 7 years in my opinion. I had a claim/dispute inquiry with AME- but have cancelled it ( think they ... |
Amex Credit card billing disputes August 6, 2016 - 1. Booked the flight ( from - to - with - airlines ) on - - and paid $1000.00 for - tickets. 2. Checked the ticket cost on - - for the same itinerary and found that the prices have drastically gone down to $160.00. ( see attached screenshot ). That means I should supposed to be paying - = $670.00. 3. Airlines charges $58.00 per ticket for the ticket change. See the screenshot. But airlines did n't even allow me to change the ticket. 4. I called them multiple times on - - between - - & - and talked to them 3 times. There is only one number an... |
Amex Credit card billing disputes August 4, 2016 - My credit card through American Express is currently set up for automatic monthly payments. The payment is set to be my full statement balance on the due date every month ( the - ). There have been no issues for five months, until this month 's payment. This month 's automatic payment was paid exactly one day late. No settings were changed, and the bank account connected to the account has well over fifteen times the amount of the bill. Seeing as the payments historically transacted on time every month, and the next automatic payment is set to be paid on time, without any change of settin... |
Amex Credit card billing disputes July 30, 2016 - My American Express card was charged by a merchant in -. This charge was unauthorized and when I contacted the merchant, the unauthorized charged was reversed. However, the original charge and the refund posted by American Express was on different days and therefore, I was responsible for the difference in the - denominated charges. This inaccurate charge is costing me $49.00 and American Express is unwilling to correct this error.... |
Amex Credit card billing disputes July 28, 2016 - On -/-/2016 I received a call from my tenant at - - - - indicating there was no heat in the home. As it was winter in - and my tenant has - children, I needed to get it addressed ASAP and my husband was out of town on business. I called a few places and was able to get - to come out the next day. Communicated with tenant on -/-/2016 he was smelling gas from the water heater exhaust as the hole they cut for the filter was way too big. Tenant was very concerned for his family and their safety. I called American Express to dispute the charge and explain the situ... |
Amex Credit card billing disputes July 27, 2016 - I submitted a credit dispute related to a charge of - on an American express CC ending in - for a charge at - - on -/-/2016. Charge was unauthorized because this reservation was not associated at any time with this specific credit card. The hotel had this CC on file from another transaction and proceeded to bill this CC. I never provided verbal to written approval for this charge. All other transactions at this hotel are associated with a signed agreement. I disputed the credit with A-P. The hotel provided A-P with folio information but never a signed agreement related to th... |
Amex Credit card billing disputes July 25, 2016 - This complaint relates to a previous complaint, # - against American Express Blue Cash card. As noted in the complaint, American Express failed to post a charge of $5400.00, for two months and twenty days, causing me considerable harm and inconvenience, consuming much time and energy, attempting to hold American Express accountable for their wrongdoing. I say wrongdoing, rather than mistake, because after five months trying to correct this matter, American Express has clearly indicated that it has no intention of admitting any negligence or wrongdoing. I have never received any reco... |
Amex Credit card billing disputes July 25, 2016 - I have exclusively used my American Express ( AME- ) for almost all purchases since 2010. My recent customer service experience, however, has been disappointing. I rented a car from a nationally renowned car rental company. The car rental company charged my AME- card insurance without my authorization. When I disputed this charge with AME-, I believe that AME- failed their duty to investigate the fraudulent charge for at least the following reasons : ( 1 ) AME- failed to consider the fact that the car rental company withheld parts of the rental agreement ( the part about the insurance charges... |
Amex Credit card billing disputes July 13, 2016 - I was shocked when I reviewed my credit report and found late payment on the dates below : 30 days past due as of - - and - - I am not sure how this happened, I believe that I had made my payments to you when I received my statements. My only thought is that my monthly statement did not get to me.... |
Amex Credit card billing disputes July 12, 2016 - Complaint is against American Express. I am the - person ( I am aware of ) defrauded by a vendor they had received prior complaints about being a fraudulent company. The company reported to AmE- is -, selling fractional ownership ( timeshares ) under various company names in -. See complaint - and - filed - an AmEx dispute was filed then as well by - - . - other individuals filed complaints with AmEx in - as well. AmEx did not warn us and paid the perpetrator within 48 hours. I filed a complaint with you on -/-/- - # -. See attached Exhibit # - AmEx... |
Amex Credit card billing disputes July 6, 2016 - I have the below unauthorised payment happening on my card for the past 6 months and AME- has not investigated this issue for me.... |
Amex Credit card billing disputes July 5, 2016 - American Express sent me a bill on - - 2016 for a balance or a minimum payment due on - - 2016, I paid my bill on - - 2016 for - times the minimum payment due, however, i was charged a late fee and received a past due minimum payment for - on the - -, 2016 statement. I phoned American Express and shared my - - payment which was made on - -, 2016 and owed the minimum payment of - for -, but the company applied my payment to the - bill. I was advised that I made my payment too early, that bills had to be paid the the day after the statement date... |
Amex Credit card billing disputes June 29, 2016 - A customer was unhappy with a ring I made for him and filed a chargeback with Amex. They took my money away and let the customer keep the ring. It is the customer 's fault he does n't like the ring. I told him that the ring needed to be wider than he wanted it, but I made it the width he asked for anyways. He approved my - renderings of the ring and saw pictures of it before making the second payment. He also chipped a stone after wearing the ring for a month. So how does AME- think it 's ok to take my money and let him keep the ring? I have email trails of all of this.... |
Amex Credit card billing disputes June 29, 2016 - On -/-/16, while on vacation in -, - we were recruited off the street to attend a timeshare presentation at -. We purchased contract # - ( - - - ) for $33000.00 and put the purchase on - different credit cards. - was supposed to buy back our - current owned timeshares that we own free and clear through - - escrow company for $140000.00 to eliminate our yearly maint. fees of $2200.00. The contract had a non-refundable clause in it, which violates - - -. Upon review of the contract, and research on the web at our resort, I discovered numer... |
Amex Credit card billing disputes June 28, 2016 - This is written notice to American Express that your claim has been disputed under the Fair Credit Reporting Act ( FCRA ), The Fair Debt Collection Practices Act, Fair and Accurate Credit Transaction Act, and Colorado state Statutaes. I have the right to dispute any inaccurate information that is being reported in my credit file. I have requested that a COMPLETE VALIDATION of this account. In which has been being illegally displayed on my credit reports ( -, -, and - ) be VALIDATED, and if VALIDATION can not be made within the 30 day time frame allowed to American Express by law. The ... |
Amex Credit card billing disputes June 21, 2016 - I lost my American Express credit card and called American Express. They said they sent me a new card. I never received the card. I tried to call several times but the wait is over 20 minutes. I got a bill for the annual fee. I called to cancel because I never received the card. When I called they kept trying to sell me on getting a " blue card '' and a big promotion they were having. I told the rep I just wanted the $450.00 charge removed. He said yes for sure but I needed to apply for the blue card and must get a green card. He talked me into it so I agreed because I couldnt ' get him to j... |
Amex Credit card billing disputes June 10, 2016 - There was a huge mix up with this account and I paid this account. I was never late on - or - 2016. Can they please remove the late payments on this account?... |
Amex Credit card billing disputes June 3, 2016 - I have a - prepaid credit card. I can only spend money that is available on the card. Although the balance on my card was - - American express approved a payment of approximately - $ making a negative balance on the card and are now forcing me to pay the balance. American Express can not explain how a charge of apporximately - $ was approved on a prepaid card which had - balance for over a year.... |
Amex Credit card billing disputes June 2, 2016 - I 'm an American Express card holder with account ending in -. This is regarding a charge for $2000.00 transaction that posted back in - - by a merchant named -. Shortly after the transaction posted, I contacted - to dispute this charge as the merchant did not deliver the service as promised. The the billing dispute Reference # assigned for this was -. The charge was initially suspended, but on -/-/- this charge was rebilled to my account without any legal basis. We also understand that Per the Amex rules, American Express neglected to properly investigate this and... |
Amex Credit card billing disputes May 31, 2016 - I disputed the purchase with Am/Ex as the item I ordered was n't as described in the - ad ( - - $50.00 ordered and $20.00 received ). Item ID : - Transaction ID : -. Since the merchant refused to reply to my message I returned the item and received confirmation from - that it was received ( please see the attached info ). The info was provided to Am/Ex however it refused to provide a full refund and instead it made misleading statements about the case progress and requirements. Am/Ex claims that the purchase was refunded while fraudulently claiming the $20.00 refund fro... |
Amex Credit card billing disputes May 28, 2016 - Follow-up on - Did receive, finally, a response from American Express that , I repeat, was NOT attached to their reply American Express indicated - My reply is attached ... I think they owe me $ $ on - cards ... - of which should have been canceled by now ...... |
Amex Credit card billing disputes May 27, 2016 - Credit card company increased minimum payment by almost 300 %. Card had no limit and we always paid on time.... |
Amex Credit card billing disputes May 24, 2016 - American Express continues to allow monthly recurring charges on my account. I 've called and complained on numerous occasions and I 'm told it will be investigated. Shortly thereafter the charge returns. Today we spoke to an American Express Fraud Representative and was told that although the original credit card that was used to open the account is no longer valid they continue to allow monthly transactions because it 's recurring and we gave them permission to do so in 2003. Please keep in mind that I 'm being charged on an old credit card number and the merchant does not have the exportati... |
Amex Credit card billing disputes May 23, 2016 - American Express refuses to to listen to us about payment they say we owe the. We keep getting statements adding in interest, and it just keep getting higher. We owe them nothing, and we have the canceled bank checks to prove it. They will not give us a fax number to send them in so they can see for themselves.... |
Amex Credit card billing disputes May 20, 2016 - american express is not doing the right thing about my bill They handed it over to a collection agency where i am never giving out my social security number. I asked did they sell u the account. they wont answer me. Please be a meadiator with American express.I plan to pay off bill by - 2017.... |
Amex Credit card billing disputes May 18, 2016 - This is a follow-up to Case Number -. I spoke just now with a customer service representative with American Express, in response to an email requesting that I call. The issue ( AGAIN ) was the amount allegedly due on my Amex Blue CASH card, now cancelled by Amex. I explained ( AGAIN ) about the - proofs of payment I mailed in - - and again in - -. I told her the results of the - investigation : " everything is fine. You may use your card. '' I made a charge in -/-/-. In -/-/-, proving that I had been able to use my credit card because the question about the mi... |
Amex Credit card billing disputes May 14, 2016 - American Express - failed to issue a credit from the - -, CA for $34.00. American Express opened a Dispute and promised a resolution within 72 hours. It has been over one week and the credit has not been posted to my account even though I downloaded the - statement with the credit adjustment.... |
Amex Credit card billing disputes May 11, 2016 - I paid off my - - - and cancelled my account in - -. In - - I received a letter from them referencing a credit refund check for $220.00 sayting the check has been paid. Beginning in - and every month since I have received a statement from - saying that I owe increasing amounts of money ( apparently they are adding fees ). I contacted them but was referred to - - in -, Arizona. At first someone there said they would get back to me. They ordered all of my charges for a year. No where did it appear theyre were unpaid charges ( this came in - very heavy pac... |
Amex Credit card billing disputes May 7, 2016 - I was sent a letter by American Express stating that they incorrectly credited my account for fraudulent charges and that the charges were being reversed. When i called American Express no one was able to tell me what charges were fraudulent, when they were charged, or who the merchant was. Am i just supposed to " take their word for it ''? I dont think so! This is the 3rd time this has happened to me and i believe Amex is trying to cut their losses by hoping people wont inquire about the " supposed reversal '' of credits. In this day of data and technology there is no way i believe that they ... |
Amex Credit card billing disputes April 28, 2016 - I recently signed up for AutoPay on American Express. After signing up, it said it would take - billing cycles before it would be active, so I went ahead and paid my bill for the current cycle. But the AutoPay was active ( and their website did not show that it was ) so it charged me again for my bill, and subsequently overdrew my bank account. When I noticed this, I contacted my bank - - - - - and Amex. - - - provided me a temporary credit for - of the transactions. The next morning the temporary transaction had been removed from my account so I was charged an ov... |
Amex Credit card billing disputes April 26, 2016 - I opened up a billing dispute for an item never received for my American Express Card in the amount of - on -/-/15. It was for a custom engine that was never received and this non deliver was verified by third party California - - - -. The - agent advised me to use continue the dispute process through my credit card company. I initiated the charge back via telephone, they were very helpful and mentioned they would get to the bottom of it. They opened up a chargeback and gave me an online resolution department to check status. I went online and noticed they had put the r... |
Amex Credit card billing disputes April 26, 2016 - Today I received an email stating that my credit card company, American Express, did not receive my payment and was charged $37.00 fee. I knew for a fact that I paid it because I have set my bank account to automatically send on the - of each month. This had happened before and they tried to raise my rate to something crazy like 25 %. I thought I had messed up, but looking back I did not and I indeed made a payment. I paid ahead so I knew that when my payment was due on the - of each month that my payment from my bank account would get there in plenty of time. I called today and spok... |
Amex Credit card billing disputes April 24, 2016 - I made a purchase using my AME- credit card that went thru my paypal account. The services provided were not provided and I asked the merchant for a refund. The merchant responded that they would provide a refund as soon as possible and did n't follow through. I put the charge in dispute and expected AME- to credit the charge. Now AME- is ignoring my documentation and telling me it is up to the merchant to provide me with a credit. ... |
Amex Credit card billing disputes April 23, 2016 - Fraudulent charges by American Express Travel Insurance were made on my American Express Card. I purchased airlines tickets on - different airlines for myself and a friend, on - -, 2015. When I viewed my statement there was several charges for baggage, travel delay and accidental death. I contacted the company and told them multiple unauthorized fees were charged for a non-covered person and myself. I was told effective - -, 2015 anyone traveling on my account would be covered. I never received a notification regarding the new rules. After speaking to several people the baggage ... |
Amex Credit card billing disputes April 19, 2016 - American Express tried to debit an unauthorized amount of $900.00 out of my checking account, when I had a $0.00 below ( I did not owe them anything ), causing me to get a returned payment fee with my bank and American Express. When I called American Express to report this, they acknowledged I did not owe anything, but said I tried to make the payment, so they would not credit me back the fee. I told them I definitely did not make a payment of $900.00, when I had a $0.00 balance ... that just does n't make sense. All I wanted was for them to remove the fee they were charging me for THE... |
Amex Credit card billing disputes April 12, 2016 - I bought a dining set -/-/- from - - on -/-/2015 using my American Express card. I was told I would receive the furniture within a week. on -/-/-, I received an email from - - stating, " ORDER ID : - Dear - -, Your order has now been shipped from the manufacturer and is currently en route to our delivery company. Generally this process takes about 1 week. Once the order arrives at the local delivery company, they will inspect the order, and delivery time date will be scheduled. '' However, for two weeks, I had n't received the furniture nor had I heard from... |
Amex Credit card billing disputes April 5, 2016 - I used my american express credit card to pay for a bus ticket on - - -. The bus service provider did not provide the bus service and I could not make my trip. When contacted the bus service provider ( merchant ) refused to refund the amount paid. They offered to give me a " voucher '' for half the amount of what I paid. That voucher had lot of restrictions and could only be used for some very high priced tickets and was essentially of no value and I refused. I contacted American Express to dispute the charge. America Express agents repeated failed to file the dispute correctly and ke... |