Amex Credit Card Complaint

Billing disputes

Amex Credit card department,

Billing disputes California

I signed up with - on the internet to receive recipes. I thought it was $9.00 per year. The ad did not specify the time period. After the initial trial period they started billing my credit card $9.00 per month. I called my credit card company, American Express and opened a dispute. I canceled the subscription on - -, 2016. American Express told me on - - and - - that a merchant block had been placed on my account. This company refuses to honor my cancellation and continues to bill my American Express card. I have contacted American Express who says that do n't know why or how the company continues to bill me. The latest charge was -/-/2016, completely unauthorized. I spoke with American Express again on - -, 2016. They told me there was a block on my card but the merchant can bill me anyway. Something must be done about this company.

Amex customer in California
Nov 13, 2016

* Source: CFPB Complaint Database

Amex response to complaint:
Closed with explanation

Consumer disputes how Amex handled their complaint

Created with Highcharts 4.2.3AmexComplaint HistoryComplaints12/20112/20124/20126/20128/201210/201212/20122/20134/20136/20138/201310/201312/20132/20144/20146/20148/201410/201412/20142/20154/20156/20158/201510/201512/20152/20164/20166/20168/201611/20161/2017051015202530Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3AmexBilling disputes0.1%59.2%27.5%6.3%1.9%4.9%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageBilling disputes0.1%6.4%4.6%3.9%0.8%32.3%51.5%0.3%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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https://www.americanexpress.com/
800-528-4800
P.O.Box 981540
El Paso TX 79998
Amex
Amex

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