Amex Credit Card Complaint

Amex Credit card department,

Billing disputes Texas

I have exclusively used my American Express ( AME- ) for almost all purchases since 2010. My recent customer service experience, however, has been disappointing. I rented a car from a nationally renowned car rental company. The car rental company charged my AME- card insurance without my authorization. When I disputed this charge with AME-, I believe that AME- failed their duty to investigate the fraudulent charge for at least the following reasons : ( 1 ) AME- failed to consider the fact that the car rental company withheld parts of the rental agreement ( the part about the insurance charges ) from me at the time of the rental ; ( 2 ) instead of investigating the matter, AME- took the rental car company 's word and disregarded their bait-and-switch tactic ; ( 3 ) AME- failed to consider the fact that multiple complaints and even law suits have been filed agains the rental car company for the very same issue ; ( 4 ) AME- disregarded my credibility as a long-time customer who has had an impeccable overall financial history and history with AME- in particular. Moreover, as a result of AME- 's failure to investigate, the rental car company has informed me that there is nothing they can do to remedy this fraudulent charge. In addition to resolving the above fraudulent charge in the consumer 's favor, I 'd also like AME- to resolve the issue that the rental car company now uses the consumer 's dispute with AME- as a reason to continue their fraudulent activity.