Seterus Mortgage Complaint

Seterus Mortgage department,

Other mortgage Loan servicing, payments, escrow account New York

BELOW IS AN ABSTRACT OF LETTER WRITTEN TO SETERUS, INC on -/-/2015 : My loan, formally with Bank -, is currently being serviced by Seterus - Inc., effective - -, 2015. After the loan was transferred ( around mid-/-/- ), I called in to get my loan balance and the general status of the loan. I was then told that the principal balance was $360000.00, however ; according to the " - - '' script, my loan balance was $370000.00. That peaked my curiosity because the loan modification documents I have indicate that my new loan balance, as of -/-/- 2015, was $360000.00. Obviously, the - script was not consistent with my modification documents. After many calls over a one- to two-week period, I was finally told that I had an escrow deficiency to the tune of $10000.00. This can not be correct as the " Clarity Commitment '' letter sent with the modification documents indicate that $9500.00 of taxes and insurance not paid by me was included as part of the new, modified principal loan balance. I was approved for an " affordable '' modification in - 2015. I began making the initial payments of $1300.00 as required by the terms of the trial period. After making - successful payments, I was told by Bank - - that the loan was approved for a final modification. The modification document dated - -, 2015 required a payment of $1500.00 to be made the - of the month beginning - -, 2015. Over the last - months, I have not been able to get Seterus to resolve issues with my account resulting from the escrow portion of my payment being inflated by approximately $250.00.