Seterus Mortgage Complaint

Seterus Mortgage department,

FHA mortgage Loan servicing, payments, escrow account New York

-/-/2015 I closed on the sale of my home. The property was previously in a foreclosure proceeding, therefore my attorneys contacted the bank 's attorneys - to obtain a payoff amount. A payoff letter was sent to my attorney -/-/2015. This payoff figure was confirmed by the title closer on the day of closing. Approximately three weeks after the closing, I contacted the new owners of the property to determine if any mail was still being sent to my old address. Inspection of the mail I received resulted in my locating a letter sent by regular mail from Seterus ( the debt collector processing my loan ). This letter included the payoff check which was sent to them by the title closer to payoff the loan. The letter stated that the check was being returned because payoff amount was insufficient.


to my attorney from their attorneys - - ). When I tried to ascertain how the matter could be resolved the agent said I would have to send a complaint to a fax number, and wait for someone to contact me. The agent also mentioned that interest in the amount of $ -/day would be accumulating. When I tried to determine how long the resolution process would take, no time could be provided. There has been significant misrepresentation by Seterus in this matter. I believe this misrepresentation amounts to fraud. Seterus asserts that they sent a payoff statement to me -/-/- in a larger amount than that sent to my attorney - a copy of this letter is attached to the statement they sent to my attorney -/-/2015 If the larger payoff amount was on the Seterus record -/-/2015 as they suggest, why did the Seterus agent quote the smaller payoff amount to the title closer -/-/2015 the day of the closing ( a note to that effect was made by the title closer at closing, see attached ). The evidence suggests, that they recalculated after the closing, and created backdated documents to support their position. This company should not be allowed to do business. If your loan is sold to this company, you are in trouble. This company has a long standing record as a bad actor in the mortgage processing business. They are rejecting a payoff that was generated by them and are attempting to accrue additional payments to the tune of $ -/day with no end in sight. I will complain to every possible government agency in an effort to get someone to take action.