Seterus Mortgage Complaint

Seterus Mortgage department,

FHA mortgage Loan servicing, payments, escrow account South Carolina

My loan was serviced by -, then Seterus Inc purchased the servicing rights. Their initial letter informing me of the transfer, from Seterus, did not come until the end of -, more then 10 days from the date the letter was written. Right after that, I received a letter stating they were going to escalate my loan if the - payments I was behind, - & -, we 're not caught up. I contacted them on - -, spoke with a rep named -, told her I 'd be making a payment Thursday, through their online system, as that was the least expensive method. Their website was literally " under maintenance '' all week. I called to make my payment on - -, spoke with - -, he kept saying he saw I in the notes I was to make a payment, but he needed a commitment date for - paymt. I said since I do n't have an exact date, put - -. He then says he needs to speak with his supervisor, who then gets on the phone and tells me that they need a commitment from me for the past due amounts, now including - paymt. Or


give them my financial information and apply for a loan modification. I said I did n't want a remodification & she said then you have to do a payment plan. I said I did n't want to do that because if I was having trouble with my current mortgage payment, why would I agree to a higher payment for up to six months. I reiterated once again, I was giving them a commitment to have everything caught up by - - and I was making - payment that day with her Representative to show I was in fact sticking to my commitment. Also told her I already agreed to call once a week to stay in contact with them. She said if I would not give her my financials to apply for a remod or agree to a higher payment plan then she refuses to accept my mortgage payment & told me she would n't allow me to pay my mortgage for -, which was the full payment amount for - that was due, not a partial payment. She told me that was their right to deny my payment of my loan. I asked for her supervisor and she said sorry she 's off today. I told her fine then get me a supervisor who is over you because I seriously doubt they 're all " off '' today. She placed me on hold for almost - minutes, coming back on the line twice, to tell me so sorry they 're all still on the phone. Finally I told her that I would find a way to make all three payments, -, -, & - before the escalation expiration date, to note THAT in her system and then ended the call. I have found from my research on Seterus they are well known for this type of thing, as well as misapplying payments etc. also, I currently have a + $200.00 positive currently in my escrow account, verified by their represent ice I spoke to on the -. I bought my home in 2008 & owe less then -, as I put down - on the home that I purchased for approx. $110000.00. They are trying to force an escalation of payment or push me into foreclosure by forcing higher payments, that I KNOW I will not be able to afford, or to do a remodification of my loan, that I DO NOT WANT!!! This is unscrupulous business practices and they are doing it to - of consumers daily and I would hope that this is n't the way - wants their loan service providers to service their loans on their behalf. Also, side note : Seterus is owned by a much larger corporation we all know as -, is this how - oversees their subsidiaries business practices and endorses this kind of tactics on consumers already having financial difficulties?