Seterus Mortgage Complaint

Seterus Mortgage department,

Conventional adjustable mortgage (ARM) Loan servicing, payments, escrow account Florida

On -, 2016, - Mortgage Company sold my home mortgage to a company named Seterus , Inc . I was not send a " Goodbye Letter '' from - notifying me of the sale, and to date, despite numerous requests to - by phone, have never received -. So then did not handle the sale in the manner they are required to do ; they never notified me. This complaint concerns a " mortgage company '' called Seterus , Inc . I learned my mortgage had been sold when I called - to make my monthly payment and they told me they could not take payment ; the loan had been sold. They did not know who they had sold it to and told me all information would appear in the


I finally was able to learn through other sources that the loan had been sold to a company called Seterus, Inc and called them, spoke to them, asked for my loan number and made my payment. I was told to expect a " Welcome package '' which did not come until I 'd asked many, many times. It contained almost no information. Here 's the problem : Since my first payment to Seterus in -, I have always paid on time. That would, to date, be -, -, -, -, - ... All payments have been made on time. However, Seterus did not show up on my - credit reporting bureaus ( - ) until I wrote and complained. They have added the account now to -, but it is incorrect. It only shows a payment in - only. As far as I can tell, the other credit report bureaus are not reporting at all. I have written to Seterus several times asking that they follow the law and report accurately to all - of the credit bureaus on a MONTHLY BASIS. I even sent - of the letters certified mail, so I can prove it was sent and received. None of the letters have resulted in compliance and Seterus 's lack of reporting is HURTING my credit score a GREAT DEAL. They must report accurately and monthly. Please assist me in getting Seterus to comply and report my payments in a timely and accurate fashion, as is required by law. These payments must date back to when they bought the loan, which is - of 2015. Thank you for your assistance. Sincerely, - -