Seterus Mortgage Complaint

Seterus Mortgage department,

Conventional adjustable mortgage (ARM) Loan servicing, payments, escrow account Florida

I have a mortgage with Seterus inc. that has been modified about 5 years ago. Seterus inc. has worked with me when I needed the most and I truly appreciate it, but they had become my worst nightmare after they started making various mistakes in handling my mortgage correctly and effective. They first made a mistake in applying money to my escrow, they raised my payment saying I did n't have enough money in the escrow account to cover insurance and taxes. I found that odd, cause I new how much I had to pay a month to take care of that and they were charging me a lot of time and money.


After they fixed the escrow, they began telling me that my mortgage was late for a month and stated charging me a late fee every month. I have told them in dispute letters many times that I am not late on my payments and that I have all my receipts to prove it. They keep telling me that I am late since - and I have not paid the - installment. I have the confirmation number and the bank statement to prove that they have received the payment. Please help me fix this problem as I think they are doing this on purpose based on the fact that I have filled for bankruptcy right after the modification and have failed to reaffirm the loan by the due date and now I feel like a deer that is being held by the neck by a lion that is just waiting for my last breath. After all the mistakes and because the mortgage not being reported to my credit, I find myself " stuck '' with this bank. I looked into refinancing now that I am getting back on my feet, but I was told by one of the institutions to file this complaint and have this fixed before I could try to get refinanced and get rid of Seterus inc .