Seterus Mortgage Complaint

Other mortgage Application, originator, mortgage broker

Seterus Mortgage department,

Other mortgage Application, originator, mortgage broker Ohio

Seterus lied regarding a short sale. We had an approved offer and they sold it at sheriff sale out from under us. They repeatedly told us that there was NO ACTIVE SHERIFF SALE. SALE WAS CANCELED, according to them.

Seterus customer in Ohio
Nov 23, 2015

* Source: CFPB Complaint Database

Seterus response to complaint:
In progress

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How Seterus handles Application, originator, mortgage broker complaints

Created with Highcharts 4.2.3SeterusComplaint HistoryComplaints1/20122/20124/20125/20126/20127/20128/20129/201212/20121/20132/20135/20136/20137/20139/201311/20132/20145/20146/20148/20149/201410/201411/201412/20142/20153/20154/20155/20156/20157/20158/20159/201510/201511/201512/20150123456Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3SeterusApplication, originator, mortgage broker1.6%73.8%3.3%9.8%11.5%ClosedClosed with explanationClosed with non-monetary reliefClosed without reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageApplication, originator, mortgage broker2.4%74.6%8.2%5.3%1.1%6.3%1.3%0.8%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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