ERC Student Loan Complaint

Non-federal student loan Dealing with my lender or servicer trouble with how payments are handled

ERC Student loan department,

Non-federal student loan Dealing with my lender or servicer Trouble with how payments are handled Maryland

Gradated undergrad in 2007, into the recession. Could not find a stable good paying job to keep up with my private loans. My private loans where sold to - in which - sold them to another collection agency. I was contacted by ERC in an attempt to collect the debt, and they wanted to settle for what was the balance of my all my private loans at -. I agree and borrowed more money to pay the debt that was agreed for -, but ERC Lied and allocated the funds to other accounts that were NOT discussed and changed the parameters of the settlement without notifying me prior. It was only after I had paid them, that they sent a cryptic letter saying what account the funds had really been allocated too, thus furthering ruining my credit score and lying. IS THIS LEGAL.

ERC customer in Maryland
Dec 22, 2016

* Source: CFPB Complaint Database

ERC response to complaint:
Closed

Created with Highcharts 4.2.3ERCComplaint HistoryComplaints9/201612/201600.250.50.7511.25Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3ERCDealing with my lender or servicer100.0%ClosedSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageDealing with my lender or servicer0.1%9.6%0.7%6.3%81.6%1.9%Untimely responseClosed with non-monetary reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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https://pay.ercbpo.com/app/default.aspx
(800) 861-9730 
customercare@ercbpo.com
8014 Bayberry Rd 
Jacksonville FL 32256

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