LendKey Technologies, Inc. Student Loan Complaint

LendKey Technologies, Inc. Student loan department,

Non-federal student loan Dealing with my lender or servicer Trouble with how payments are handled Virginia

I am attempting to pay my private loan off as soon as possible, but my lender is making that extremely challenging. LendKey holds my current 10 year loan with an interest rate of 6.65 %. The auto-debit option gives me a 1 % discount on my interest. This auto-debit happens on the - of the month. I asked to have my payments increased to pay off my loan sooner and I was told that it is impossible due to my current loan terms. I was told to pay the additional amount separately every month. For the last 2 months, whenever I tried to make a separate payment LedKey would only debit the different between my payment and the amount due ( $2.00 in this case ). I spoke with them today and was told that they will only count the additional payment if I pay between the - and the - of the month. I was not informed of this the last time I spoke with them. When I asked if I could potentially refinance my loan to a shorter pay off time frame ( - instead of 10 years ) and thus a higher debited payment, I was told that they will only refinance over $75000.00 worth of debt, and I do not have that.