Sallie Mae Student Loan Complaint

Sallie Mae Student loan department,

Non-federal student loan Dealing with my lender or servicer Trouble with how payments are handled Connecticut

I am a cosigner on - Sallie Mae/- loans and have been in dispute with them for about 2 years. I will be brief. Payments were made during the student 's college years equal to or greater than the amount of the monthly interest so that principal would remain at v\borrowed amount. After -, wehn the repayment period began monthly invoices began to come stating " Amount Due '' and whatever the figure was - and " Minimum Due '' as -. I called literally dozens of times asking how minimum due could be - and never got a consistent answer. Scripted call center workers could not answer even the most basic loan servicing questions.


to escrowing my monies, which had never been disclosed. If it had been escrowed, I was owed interest and that I wanted the payment history recalculated to show the payments applied correctly against accrued interest and any overages should have been applied to principal. After 18 frustrating months and countless phone calls they have finally sent me - pages of history. Keep in mind they had promised this paperwork at least 10 times before it actually happened. They had not really taken me seriously until I explained I had sought legal counsel and that my attorney needed these papers for forensic accounting. My daughter and I have paid for numerous 90 day forbearance periods while I try to sort all of this out. I am looking the CFPB for some help.