Review and analysis of 11 consumer complaints against Barclays PLC
Out of the 11 consumer complaints against Barclays PLC Credit Reporting, 0% were disputed by the consumer (i.e. the consumer was not happy with how Barclays PLC responded to their complaint) and 100% were processed in a timely manner. 0% of consumer complaints against Barclays PLC resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 9% resulted in non-monetary compensation.
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| Issue | Complaints |
|---|---|
| Incorrect information on credit report | 8 |
| Credit reporting company's investigation | 2 |
| Credit monitoring or identity protection | 1 |
Barclays PLC advertising and marketing April 11, 2017 - In -/-/-, I received an UNSOLICITED offer from UPROMISE BY -, for a MASTERCARD. This card is issued by Barclays Bank Delaware, -, Delaware, FDIC. The offer clearly stated that if I used the card for a purchase within the first 30 days, I would receive a $100.00 CASH BACK reward. I did make a purchase, and did pay the UPROMISE MASTERCARD for that purchase. Now, many months later, and after making repeated calls, I still have not received my $100.00 reward. In response to a complaint I made, I did receive a letter from Barclays Bank Delaware, dated -/-/-, acknowledging that... |
April 11, 2017 - During the evening on -/-/2016 while in - - I was approached by a mall vendor concerning the purchase of women 's moisturizers. Though I had no intention of purchasing that evening I did agree to make an an appointment for the next day. My card was used to 'hold ' the appointment with a vendor. However, on the morning of -/-/2016 I decided to cancel the appointment and called the vendor to inform them of the cancelation. I was told no appointments had been scheduled yet and they confirmed that no charges would be posted to my card. Just to make sure, I also phoned my credit card comp... |
Barclays PLC closing/cancelling account April 6, 2017 - I opened my Barclay Arrival+ card in early -/-/-. I had made about 7-8 purchases on the card and was awarded my points, etc. I went to use the card on -/-/- and the purchase was denied. I called to find out why my card was n't working and they said I 'll receive a letter that my account was closed. I have - in points that I wo n't be able to use now.... |
Barclays PLC billing statement April 6, 2017 - I have already submitted a complaint on Barclaycard to you in reference to a credit line reduction and the fact that the did not want to credit a - payment made in -/-/- to the -/-/- due out. Only one of those two were resolved that being as they quoted as a goodwill gesture they would apply it to be credited to the -/-/- payment. As I stated to you in my previous complaint they do this and get away with it so that they can increase the monthly due and the interest rate goes up. I have attached both the -/-/- statement and now the new billing for -/-/- please note t... |
Barclays PLC delinquent account April 5, 2017 - I paid this credit card off through money management a debt consolidation company. I even received a check for over payment of this account. It is on my credit report as missed/late payments.... |
April 5, 2017 - To Whom It May Concern, My name is - -, My account number with Barclay Card is -. I received mycredit card statementin the mail and noticed I was charged twice for flights from the - to - back in -/-/-. My wife used my card without my authorization, when the credit card company called me I told them there was no authorization for this charge and to cancel it ; they said they would. In the meantime my wife never received a confirmation for these flights thereforeshe understood that the flights were NEVER booked. I was charged twice for this charge and wish to be refunded for... |
April 4, 2017 - I was shocked when I reviewed my credit report and found late payment on the dates below : 90 days past due as of - -/-/- 60 days past due as of - -/-/-, - -/-/-, - -/-/- 30 days past due as of - -/-/-, - -/-/-, - -/-/-, - -/-/- I am not sure how this happened, I believe that I had made my payments to you when I received my statements. My only thought is that my monthly statement did not get to me.... |
April 3, 2017 - I am putting a complaint against barclays card cause in -/-/- i lost my credit card and there were fraudulent charges made to the account. They sent a letter denying my claim saying because they were confirmations made by text of charges that were done to the account. After reviewing my text confirmation from barclays they sent a text on -/-/- at - for a charge from - for $170.00 for that was processed twice at - i confirmed this charge as i knew the merchant. on -/-/- they sent a confirmation text for a - charge for - in which i was in the middle of a hospital ... |
Barclays PLC identity theft / fraud / embezzlement April 1, 2017 - I am a victim of counterfeit fraud on my credit card. Barclay notified me of the suspicious transaction on -/-/- the day it happened. I contacted them as soon as i could and confirmed the charge in question was indeed fraud. After wait more than 2 weeks for the fraud charges to be credited to my account, I sent them an email questioning the status of account ( see copy of email in attachment ), and they responded that my issue has been escalated and will be diligently working to resolve it. After waiting another 3+ weeks, and nothing happened I contacted them for a 3rd time, this time by ... |
March 31, 2017 - In -/-/- - discontinued its credit card affiliation with - and moved it to Barclay. First we pay all credit cards in full each month. When the conversion took place there was no balance due -, however we did have a disputed item for a medical bill with - for $1000.00 which we have since been reimbursed for by our health insurance provider and Barclay has been paid too. As of -/-/- this matter is still not resolved and Barclay says we owe them $3100.00 which includes interest charges. For one year I have asked for details and NONE received, I have written directly to ... |
Barclays PLC advertising and marketing March 31, 2017 - Barclays Wyndham Visa credit card is not honoring their - pt offer when I applied. Originally while on a trip to - in -/-/- a Wyndham representative indicated that I can link my - account when I Apply to the Barclays Visa Credit card and I will earn points. Plus I would get - bonus points after I make a certain dollar purchase on the credit card. This IS the information that I was told. I did my due diligence and I started using the card. In -/-/- of this year I called to follow up with the missing - points and I was told that it might be in the next billing cycle sinc... |
March 31, 2017 - This has been a headache since I obtained the card. Making a payment is a big inconvenience and has resulted in unnecessary fees. Now I am trying to reach someone at the company to discuss pay off options and I keep getting the run around. I have spoken with several representatives and NOONE has aided me on my nightmare. After 4 hours of begging for information on how to reach someone I was told they were closed and to call back. I just want to settle my debt and move on but the company 's customer service reps are making this impossible. Tgere is no corporate number or email either for contac... |
Barclays PLC credit line increase/decrease March 30, 2017 - I understand that there are no laws regarding a banks right to decrease a consumer 's credit limit but today I saw where Barclay reduced my credit limit of $3500.00 with a balance of $1900.00 to a credit limit of $2100.00. That changes this card 's utilization percentage from 56 % to 91 %. This account has been open a year, I 've never missed a payment with them or any of my other accounts in the last 3 years. My overall utilization score was about 35 % and I have no collections and no public records. This is the second company to cut my limit raising my utilization score and lowering my... |
Barclays PLC delinquent account March 29, 2017 - The bank in question reporting my payments as being late from -/-/2016-/-/2016. I was set up on automatic payments for that time frame in question and every payment came out of my checking account at the same time every month and was never late but yet they have reported me late every month until i finally had to pay them and close my account with them for the damaging effect they were having on my ability to get a home loan with the best possible rates.... |
Barclays PLC apr or interest rate March 28, 2017 - The interest rates charged by Barclay Bank Delaware on credit cards exceeds 19 % and is usurious. I requested that the interest be lowered so that I could pay the card off in 3 payments and was told that it could not be lowered. I am a senior. The balance on my card is $12000.00. and $3200.00 respectively. I have asked numerous times for a reduction and have been told that nothing can be done. I have been told by my attorney just to stop making payments on the accounts because they will not work with me. They have told me that settlement on the accounts, even if they are paid in full would... |
Barclays PLC customer service / customer relations March 28, 2017 - I currently serve as an - in the U.S. -. I wanted to bring to your attention to a cancellation of Servicemembers Civil Relief Act ( SCRA ) benefits by Barclays Bank on their - that will likely put many servicemembers in a financial bind, and at the very least is an abuse of those servicemembers ' good faith and trust in Barclays as a financial institution and lender. A little over a year ago, I, along with many friends currently in -, opened a Barclays Gold - with an agreement that the SCRA benefits afforded to me would include a 0 % interest rate on both old and new purchases... |
Barclays PLC balance transfer fee March 27, 2017 - My card ending in - I was approved for a Barclaycard on -/-/2017 I was asked if had a transfer 0 % Int. I did, to - - for $4800.00 -/-/2017, Went on line did not see the transfer. Used the card on -/-/2017 and saw the transaction of $55.00 to - Still did not see the transfer of $4800.00 About three weeks after approval I see the transfer of $4800.00 to - -, - times $ -.= total of $9600.00 I called after sending 4 emails and no respond. Lady said that Indeed looks like an honest mistake/Error. Lady on the phone said if I return the $4800.00. I will g... |
Barclays PLC identity theft / fraud / embezzlement March 27, 2017 - I had a Barclays luxury card. I pay off all my credit cards monthly. Someone added there name on my card as an authorized user. They charged my card up over - in one week. The charges were n't even in my area. I disputed the charges. I had been in contact with Barclays for many weeks/months. They charged back all the charges to my card and noted on the account that it was a - issue because I was married. I have never been married in my life. I am very honest person. Why would I intentionally ruin my credit. There were numerous cards that this happened too. I noticed this person added the... |
March 26, 2017 - Barclays Bank continues to report bad information on a Credit Card that I was merely an authorized user on when my -, who the card belonged to, had the debt discharged in bancruptcy.... |
Barclays PLC balance transfer fee March 24, 2017 - I applied to the Barclaycard Ring Mastercard becuase the offered no interest and no FEEs for balance transfers. We got approved and when we went to do our balance transfer they told us there would be a fee. We complained, stating that the website application says no fees. We called Barclay and showed them the website and they said they would pass this along and it would be 10 business days to get it fixed. It has now been 14 business days and nothing has been solved. We keep getting put off. The application website is still up offering the no transfer fees and interest free on balance transfer... |
Barclays PLC incorrect information on credit report account status March 24, 2017 - marked as improved account then days later marked as chargeoff account when account has been settled and paid since - 2016 which keeps causing my credit score to drop. There is only an issue with -... |
March 23, 2017 - Hi, i recently received a barclay arrival plus card. I had not have the satisfaction of using credit due to the card not benign activive or on hold for more than 45days. The credit company is requesting a copy of my SS # from & back, Driver license with copy of bank statement to verify my identity. I spoken with numerous customer service rep, to address this issue. The customer service would state " In order to resume my account I need to send a SECURE passcode to number on file '', I get the secure code & pass the verify to find out my account is still on hold. I have a matter on my accoun... |
March 23, 2017 - I have been charged late fees on my Barclay 's MasterCard ( credit card ). I collect Social Security and make all my payments on or around the - of each month ; in line with when I get my Social Security check ( on or around the -. ) I recently looked at my Barclay 's statement and saw that they 've been charging me a large late fee - almost every month - since almost 2105. I sent them a --page letter along with a printout of their spreadsheet about my account. From that letter and the spreadsheet, you can see that I 've always made my payments ; how they credit my account is NOT co... |
Barclays PLC incorrect information on credit report information is not mine March 23, 2017 - I was - on -/-/- I was - until -/-/-. During this time of my - somebody used my Barclay rewards MasterCard I had $200.00 or so that was my debt on the card but Barclay is claiming that I owe $700.00 now. I 'm -. I have no source of income except for - so they ca n't come after me for any money but I 'm looking to settle with them to pay the - I think it was like $220.00 and then have it squashed and make them take it off of the credit bureau so it quits ruining my credit score. but they have n't even been able to help me with filing that there 's fraudulent ch... |
Barclays PLC closing/cancelling account March 23, 2017 - So I have a litigation going on with my brother and our family company so I paid my credit card off and my brother did stop payment on company check so payments returned Barclays card never contacted me or reached out to me about the returned payment only way I found out is because I called them when my credit card did n't go threw for a purchase they told me my account was closed due to returned payment which by the way is first problem I 've had since I got card i offered to pay out of my checking account instead they said no acct closed I said y would it be closed if I 'm offering to pay re... |
March 22, 2017 - I have been doing business with Barclay Bank for approximately 7 years. This past -/-/- I called to attempt to use some of my points for a - vacation. ( One of the reasons I like the card and pay an extremely high fee is because of the rewards program. ) After four of five calls, receiving numerous different reasons of why they could n't access it ... ca n't find the account, computers are down. Then I received a letter stating they were raising my credit limit. Approximately 5 days later, I received another letter saying they were canceling my card due to credit issues. I am in the pr... |
March 22, 2017 - So Master Card Barclays Luxury card was being offered to - military personnel with 0 % interest and no annual fees for as long as you were -. After having the card over a year they decided to send out letters saying that they will now be instituting an annual fee starting the end of - 2018. Now I know its a good deal but are they allowed to change the contract after they have already promoted and offered the initial contract. Should n't that be a grandfathered in situation due to the fact they lied about the card to get you to sign up then change the rules using a loop hole.... |
March 22, 2017 - - - the cellular service provider made a series of unauthorized charges. Attempts to contact and resolve failed as they did not pick-up calls and did not respond to emails ( receipt of which they acknowledged ). Few of the charges they credited back, but several remained unresolved. Barclays Bank, as instructed by them, was called and dispute and request for chargeback were made. The bank attempted to contact the merchant by phone but failed. As usual with that Bank - they DID NOT DEMAND DOCUMENTATION FROM THE MERCHANT. The bank, as I experienced previously, demanded from me that the accoun... |
March 22, 2017 - On -/-/- I purchased - items from - for a total of $390.00. The original receipt for the purchase is attached ( page - ) From that receipt, I made - returns - and received - credits ( $21.00, $74.00 and $74.00, all on -/-/- ). The credits for these - return transactions was correctly applied to my credit card and show on my statement. ( attached, page - ) The - return was made on -/-/-, for - items for a total of $180.00 ( attached, page - ). This credit is not on my credit card statements. I called - from - regional office ( phone... |
Barclays PLC disclosure verification of debt not given enough info to verify debt March 22, 2017 - Barclay Bank Delaware/Barclay Card is reporting - different amounts due for a debt they allege I owe. How can it be possible that I owe - different dollar amounts on - debt? They are also reporting on my credit report that a recent payment has been made. According to my records, no payment has been made on this account since -/2015. In addition, the account according to my credit report, is reporting as closed on -/2015 with a payment being made on -/2015. I would like for them to provide the original signed agreement for this alleged account and a balance on the account f... |
March 21, 2017 - I applied for a - card. It had an introductory offer of - miles if - dollars was purchased on the card within the first three months. I did this and redeemed my miles. This card also had an annual fee. I paid all outstanding debts and I cancelled my card prior to the annual fee taking effect via a phone call to the credit card company. I was assured by the operator that I would not be charged because I cancelled within the time frame prior to the fee taking effect. The credit card company has since changed owners and is now a Master Card and is operated by -. For the last 2 years o... |
Barclays PLC closing/cancelling account March 20, 2017 - I was a long time credit card holder of the LL Bean Visa with Barclay Bank. I received a letter on -/-/2017 that was dated -/-/2017 that my credit card would not be reissued because the ratio of payment too outstanding balance is too low. '' I attempted to discuss the matter with them. They are the ones which figure the payment amount. I have not been late on payments. I used the card for a balance transfer of - for the life of the balance transfer and only used the card for LL Bean purchases. They continually lowered my credit limit over the years. I only used the card before it expire... |
Barclays PLC convenience checks March 19, 2017 - Barclaycard offered balance transfer and home improvement checks with a promotional low fee rate with deferred payment until -/-/2018. I wrote - checks totaling $5900.00 to contractors. The checks were denied by Barclay for suspicious activity without contacting me prior. Barclay charged my account a $27.00 fee for " returned check '', which they refuse to reimburse due to their own cancellation of checks they offered us to use. The bank claims the contractors banks could have been the ones who rejected the checks, but offered no proof. The banks are profiting from issuing checks they... |
March 19, 2017 - In -, 2016 I prepaid to - for 1 year personal training using my - credit card which was issued by -. Later that month, Barclay took over the - card and the total ( - ) was paid to Barclay. In -/-/-, the personal training company ceased operation - they disappeared from my location, but are still in business elsewhere. I initiated a dispute for the approximate remaining $1300.00 with Barclay and received a form letter dated -, 2016 ( here attached ) responding to the disputed charge, and stating that I should allow 60 days for them to pursue the issue with the mercha... |
March 18, 2017 - cc of complain to - - : Ref - Acct - -/-/- rebilling of -/-/- of $730.00 Dear Sirs : I hereby request immediate removal of this charge. I found it on-line shortly after the original posting and repeatedly asked for documentation from - -, - -, -, and - and received positively no documentation or justification for the charges. The rental was prepaid and charged to my account long in advance of the trip. Additional charges were added to my account when I arrived to pick it up. No further charges were mentioned when I returned the car, despite the fact th... |
March 15, 2017 - Alerted by - that Barclaycard reduced my line of credit. Contacted creditor over the phone. Informed that there decision was not based on my credit history payment or my ability to pay. They informed me that I had been using my other credit cards and asked why. I informed them that we have been fixing the house up as it is for sale and we have an offer on our home. Hoping to close escrow in the next 45 days. My income is more than enough to carry their payment as well as the other debt I have. Income to debt ratio is within guidelines. Pointed out that I have always paid them on time as wel... |
Barclays PLC application processing delay March 15, 2017 - My wife and I recently applied for a Barclaycard - Credit Card. After receiving letters that Barclay required additional information/verification of information I made phone contact with Barclay. In order to proceed with the applications I need to mail them a copy of our social security cards ( front and back ), driver 's license ( front and back ), bank statements, and a recent utility bill. If this does not raise red flags then I do not know what does. We have excellent credit scores ... above - into - with no creditor issues. When I asked why in this day in age I would want to send... |
March 15, 2017 - My credit card, issued by Barclays Bank Delaware, gives - - reward points as an anniversary benefit. It was supposed to be accrued by -/-/2016 but did not happen. I complained multiple times through their messaging system but no positive response was given. Because of this delay, my account balance ( - points ) at - was also forfeited.... |
Barclays PLC advertising and marketing March 15, 2017 - I requested a new Credit Card " Barclaycard Arrival Plus World Elite Master Card '' in -/-/2017. One of the benefits I valued was Trip Cancellation/Interruption insurance. Upon arrival of the first card per - I was able to find Document " Guide to Benefits - '' ( appended ). It offered coverage of $5000.00 per trip/ $10000.00 per year ( page 26 ). The year 2017 was clearly marked on the document ( Last page ). When a second card arrived in the mail, it had an insert " Guide to Benefits - '' which offered only $1500.00 ( attached ). I have faxed twice to Barclay Member Services... |
Barclays PLC application processing delay March 14, 2017 - I filled out a credit card application for - Credit Card with Barclay Bank on -/-/2017. I filled application out knowing I would be accepted as my credit score is above - and have never been late on a payment and own my own home with a good job. I received a letter shortly after saying they needed additional information and to call. I immediately called where I was informed that they were approving the credit card for $16000.00 and that it would be received in 10 to 14 days. I received a phone call minutes later with the same gentleman on the phone and a third person on a three way... |
Barclays PLC identity theft / fraud / embezzlement March 14, 2017 - I have had two scam/identity theft related issues to Barclay Card this calendar year. 1st : My statement on my existing account with the company showed an address change to - -, - - ( I live in - ) That was apparently changed back when I contacted the company. 2nd : I received a letter trying to open credit card in my name. Reference number -. I called it in a week or so ago but apparently someone is trying it again or whomever I called lost the information. I want the credit application quashed and better identity controls at Barclay Card Thank you.... |
Barclays PLC credit line increase/decrease March 14, 2017 - I am a - veteran, I do n't expect any special treatment for that but I want to let both you and anyone else know who may have a Barclaycard account or may be considering it just how they are. I have attached a history sheet with my own personal encounters with this company and I hope you provide some way to download it. Long story short I have been with this company since -/-/- I started out with a - credit line it was increased in -/-/- to - this only lasted 9 short months at which time in -/-/- this line of credit was decreased after the card was paid in full to - ... |
March 11, 2017 - I received an unrecognized charge on my account on -/-/-. I called to report the charge on my Barclaycard CashForward card. They investigated the charge and determined it was a " chip read '' card present transaction. It was billed as a hauling and towing service located in - -. I had made no such charge in -. I was not in - on -/-/- or, for that matter, since -/-/-. They were not able to provide receipt copies or other information pertaining to the charge. I have no record of making a charge for any such towing or hauling services either in - or in my home state ... |
March 8, 2017 - My Jet Blue Visa credit card was sold to Master Card obviously without my consent. When my credit card account went to Mastercard, they charged me an annual fee. I did not agree to pay this fee nor did I sign an agreement with Mastercard agreeing to pay my annual fee. I 've asked them to shut down my account and waive the fee because I did not agree to the fee. I 've called and spoken to - ( manager ) employee # - and - ( in a call center ) employee # -... |
March 7, 2017 - -/-/- I ordered - face creams on the internet one called - and -. The first cost $5.00 and the second $3.00 and for some reason another $.00 each from a company - CA -.I did n't like the product so I followed the instructions on the paper enclosed with the products. I recieved - dispute numbers - and -. I was told to return the samples which I did and that would be the end of it. These products were put on my - rewards mastercard. On my next statement I was charged $97.00 and $100.00 these charges were not authorized by me. I followed the instructions,... |
March 7, 2017 - Barclaycard, is refusing to take the fraud charge off of my account. I was picking up my fianc 's daughter from school - when Barclay called me saying there was a charge on my account from target totaling about - dollars. Informed them it was n't me and my card is on. The rep told me no problem, we 'll cancel the card and reverse the charges etc. Now, being a member of Barclay for a while, having - credit cards from them and even using their online savings - I have been a content consumer for a while until now. A month later, I received a call from them saying that the purchase was a ch... |
Barclays PLC credit line increase/decrease March 4, 2017 - I am a - and currently a graduate student at the -. I was trying to book an Air BnB but was prompted at the end of my booking that it could not be processed. I was well under my credit limit and had just recently paid my Barclay credit card. I called Barclays on -/-/- ( US ) and was told that I only had $270.00 of credit available. I assumed that my card number had been compromised and unauthorized purchased had been made. However, the representative told me that my credit limit had been lowered by $700.00 due to information they received on -/-/- ; therefore they dropped m... |
Barclays PLC account opening, closing, or management March 3, 2017 - In -/-/- I bought merchandise from a business, - - -, in the amount of $610.00 with my Barclaycard. I called and spoke to the owner of - -. He stated that he 'll send me a replacement or will refund me if the new merchandise did n't work, as I was having an allergic reaction. I received the shipping label via email only. I got the label and that to me was a sign they would comply with the agreement we made over the phone. I shipped the merchandise back within the week, they received it ( confirmed via tracking ) and I waited. After 2 weeks I wrote an email to them asking ... |
Barclays PLC closing/cancelling account March 1, 2017 - My credit card account was shut down with a rewards balance of $760.00. The points are now gone from the account and I have no access to them from the website.... |
Barclays PLC incorrect information on credit report account terms March 1, 2017 - Keep getting alerts that my Barclays account is 60 days past due this account was paid in -/-/2016 through - - - on my behalf to - - - - on Barclays behalf. I have sent in these letters to the parties several times. The reporting amount is not was was owed. It has been changed to $0.00 but every month I get an alert that I 'm 60 days past due.... |